Heather Baumgartner Email & Phone Number

Reston, Va, Us

• Work in partnership to help transform the organization by bridging the business and technology gap between government management, product managers, product owners, subject matter experts, technical architecture, and development teams. • Help SAFe (Scaled Agile Framework) teams align features and efforts with initiatives and priorities identified by government leadership and encourage building a backlog for things not yet prioritized.• Review, analyze and translate features, processes, and workflows to business or technical models to help visualize context, plan architectural runway, and identify capabilities needed. • Deliver features providing incremental value with the teams. • Work across trains to support feature dependencies and integrations. • Analyze design and technology options with the technical architect. Identify tradeoffs and provide recommendations.• Work with data architecture to recommend proper business data objects alignment with workflow management. • Provide documentation to support security reviews and approvals (i.e., component diagrams, communication swim lane, business context). • Collaborate in communities of practice such as Pega, AWS (Amazon web services), and an SDLC (software development lifecycle) working group to provide process improvement recommendations to government and peer knowledge share.• Supported areas: gap analysis of a document management system changing to an enterprise digital records management system; funding request and tasks with documents, electronic signature, and automated notifications; requests for yearly data calls; iterative analysis of alternatives for technology recommendations.

Reston, Va, Us

Collaborated with SAFe teams on full life cycle development, understood business processes and workflows, delivered software solutions that provide a cohesive product and business value, used systems view thinking for feature integration, and documented designs. Provided data model reviews and support on services story criteria. Identified ambiguities in features and stories, architectural runway needed, and worked with teams and business to ensure clarity.

Mclean, Va, Us

USDA/NRCS Contractor – Team ASRC Federal Vistronix (Azimuth Business Solution sub-contractor) * Also served as Application Engineer/Systems Analyst• Lead analysts and Scrum team in story development, business requirements elicitation, functional requirements documentation, and grooming.• Develop stories and document functional and technical requirements.• Utilize Unified Modeling Language (UML) documentation standards to guide systems design.Conservation Delivery Streamlining Initiative:• Efficiently and effectively decomposed hundreds of functional and technical requirements for a conservation delivery streamlining initiative to integrate multiple legacy information systems. • Documented SOA system configurations from developers and systems analysts by migrating a dependency diagram from Microsoft PowerPoint to Visio, and recording configurations the configuration management database.Conservation Technical Service Provider Certification & Registry System:• Wrote high-level business requirements and received sign-off from executive sponsors and business sponsors for a multi-year system redesign project for multiple modules.- Add: application tracking, communication, documentation management, user administration of system business rules, history, and verification steps for the certification process. - Redesign: majority of system business rules, registry search sites, and reports.• Acted as task lead for a three-week effort to improve filters and search tools on the site. • Cataloged and prioritized 200 business requirements/system defects. Emergency Watershed Protection Program Tool: Elaborated requirements for a centralized web application to track watershed repair projects and related funding. As of February 2015, NRCS tracked these projects mostly manually in de-centralized spreadsheets, investing $84 million to fund more than 150 recovery projects in 13 states.

Fort Collins, Us

• Managed Software Assets for ~1,200-1,800 employees, depending on the season.• Procured over $250,000 of software in 2012.• Managed a project to design and implement an entirely new IT help desk system for 60 technicians and 1,800 employees.• Read, analyzed and interpreted enterprise, server and end-user license agreements and other regulations.• Ensured employees comply with license agreements by tactfully requesting an employee provide license documentation or uninstall unlicensed software.• Reviewed and analyzed software requirements and dependencies within product documentation.• Responded quickly with diplomacy and provide accurate solutions for workstation and server software requests from City of Fort Collins employees in all departments. • Determined an employee's specific software needs by collaborating with him or her by phone, email or meeting in-person.• Procured software, documented licensing and installation instructions, and ensured employee requirements are met and cost-effective tools are purchased.• Assisted with vendor proposal reviews for a potential Natural Resources software purchase.

Roseland, New Jersey, Us

• Planned and managed the project for a data migration and successfully migrated 1.7 million document management records.• Saved the business unit the amount of two full-time employee salaries each year by managing a project that enhanced product features, increased accuracy, and automated 140,000 data transactions per month. - 4,500 transactions per day on a document management system - 2,500 transactions per day on an automated data interface.• Conserved $10,000 on software procurements by carefully reviewing vendor contract proposals and license agreements.• Wrote pseudocode for a vendor, resulting in correct redesign of a desktop utility.• Devised project plans in Microsoft Project that includes hierarchical dependencies in order to meet activity and milestone deadlines, and control project risks and scope creep.• Analyzed for the IT Director's fiscal planning, the project scope and detailed costs for migrating Kofax document management/capture and customized vendor components to highly available architecture.• Documented workflows for end-user reference and proper debugging procedures.• Composed application functionality guides using screen shots, diagrams, and step-by-step instructions, and trained end users. • Relayed or escalated to management or the 200-employee division in a prompt and precise manner project details such as proposals, milestone status, risks, and critical decision points.• Arranged meetings with users and management, gathered requirements, and analyzed user acceptance testing feedback for Oracle Web Forms, CRM on Demand, and other projects.• Constructed test plans, prepared workstation and server environments on Windows and Unix platforms, used software to learn its functionality, performed unit tests, coordinated acceptance testers, and implemented test procedures.• Analyzed test results to verify against functional specifications, identify performance or latency issues, and mitigate accuracy risks.

Roseland, New Jersey, Us

• Formed relationships and established client needs amongst Human Resources Directors and C-level Executives in Public and Private sectors.• Exceeded business-to-business inside sales goals consistently by 14% or more.• Wrote needs-based product demonstrations and presented them verbally, virtually in Webinars, and via email. • Assisted with managerial duties including running Oracle database queries to Excel. Provided feedback to the marketing department by testing the IT department's Oracle releases, reviewing promotional materials, and analyzing a proposed website layout.

Roseland, New Jersey, Us

• Researched employment reference information efficiently and professionally by Internet, email, telephone and fax. • Consistently surpassed individual requirements and contributed to the team.

Master Of Science, Computer Information Systems: Database Technologies

Bachelor Of Science In Business Administration, Marketing Major. German Minor.

Associate In Applied Science, Marketing: Ski Business

High School