Heather Claussen Email and Phone Number

• Organized, rerouted, and managed the day-to-day CRM database of all members attributing to a 40% membership sales increase from the previous 2020 season to more consistent communication.• Help to maintain stability and momentum during the 2021 busy season while management underwent major transitions.Accomplishments:• AdDeveloped, planned, and implemented social media campaigns for email, social, website development, and print through Adobe Suite and other platforms resulting in a 20% monthly increase in merchandise and beverage sales. Increased digital presence and customer interaction by 200%.

• Designed materials for social media campaigns, logos, brochures, postcards, Facebook pages, websites, and motion graphics for k-12 referendums.• Prepared and presented campaign materials for the Advocacy Committees using Adobe Suite, social media, and google.• Established positive relationships with new and returning clientele; providing a clear understanding of the marketing guides designed by the k-12 team.• Coordinated printing production and distribution of marketing materials.• Managed the creative team's work and schedules in Outlook. Worked closely with the team to make, create, and manage campaigns.• Evaluate and manage the result of advertising campaigns to know what is trending and create brand awareness.Accomplishments:• Produced, with a team, over 125 million dollars in sales for the company in the first four months.• Partnered with numerous advocacy committees to build social media pages, increasing following by 30% from developing interactive posts and campaigns.

• Supported students in completing classwork and applying academic concepts. • Assisted instructors with lesson plan delivery and curriculum development. • Provided teacher support with student behavior management.Accomplishments:• Engaged a positive high-energy attitude with students, teachers, and guests in person, on the phone, by mail, and by email. • CRM experience with calendar and document management on Google Suite.

• Managed daily operations and facilities• Demonstrated exceptional customer service and leadership skills • Effectively managed marketing preparation activities for golf events • Worked with company systems to purchase, track and intake inventory• Utilized organizational skills to manage a 200+ customer information log reducing computing by 50%

• Organized, rerouted, and managed the day-to-day CRM database of all members attributing to a 40% membership sales increase from the previous 2020 season to more consistent communication.• Help to maintain stability and momentum during the 2021 busy season while management underwent major transitions.Accomplishments:• Developed, planned, and implemented social media campaigns for email, social, website development, and print through Adobe Suite and other platforms resulting in a 20% monthly increase in merchandise and beverage sales. Increased digital presence and customer interaction by 200%.