Heather Mason ⚪️ Training And Operations Manager Email & Phone Number

New York, New York, Us

New York, New York, Us

• Lead the design and facilitation of virtual and in-person workshops for customer product and support teams, focusing on skills acquisition and behavioral competencies• Collaborate with key stakeholders to ensure training programs align with business needs and drive organizational success• Manage end-to-end execution of training projects, ensuring timely delivery within budget and achieving desired learning outcomes

Berkeley, Ca, Us

Founding member of the Extension Career Services team, serving students, prospective students, alumni, staff, and greater community in order to provide career guidance and career readiness training. o Program and policy creation: lead designer and manager for the Professional Internship Programo Creator and manager of company experience and training: assist companies with role creation, recruitment, hiring, onboarding, training methodology, evaluations, exit interviews, troubleshooting, and more.o Presentation facilitator: lead student events/training sessions, execute public information sessions, act as quarterly internship fair MC, manage all aspects of coordination for company visits, conduct presentations to recruit new partner companies, and other public speaking as needed

Berkeley, Ca, Us

• Designed and delivered courses including Professional Job Search Strategies, Career Bootcamp, and Internship in Academic & Professional Practice at UC Berkeley Extension• Developed curriculum for Career Development workshops for professionals, focusing on enhancing job search skills and career advancement opportunities

Berkeley, Ca, Us

o Coordinate and drive information and document flow between administration, students, partner companies, program directors, instructors, external advisers and partner institutionso Maintain existing and identify and develop new relationships with corporations and organization to grow program offerings and the greater UC Berkeley Extension communityo Supervise and implement all aspects of the student placement process and the relevant logistics for the Professional Internship Program

South Portland, Me, Us

• Own and oversee the development, organization, and execution of substantive program components, including participant orientations, professional development workshops, cultural events, host organization site visits, and internship fairs• Manage program participant intake and internship placement, including industry analysis and potential host organization identification• Support program administration, from participant intake meetings through placements and final internship evaluations• Represent AIC SF Bay Area programs at various professional association meetings, career and study abroad fairs, and networking events

South Portland, Me, Us

Portland, Oregon, Us

• Conducted data research and analysis under time constraints to support sales and marketing teams• Organized and compiled data efficiently to assist in educational outreach initiatives• Collaborated with team members to ensure accurate and timely delivery of research findings

• Facilitated all aspects of client training, from group courses to one-on-one sessions• Oversaw: finances including billing clients and partners; Training and communication with all employees and TAs: Processing, approval, and execution of scholarships• Created marketing materials to drive brand identity, promoting classes and retreats• Booked classrooms, created classroom schedules, managed team of ~20 Teacher’s Assistants• Reviewed and prepared curriculum

Project Consultant for Culturama! a virtual game designed to connect and engage youth around the world. Responsibilities included marketing and communications/outreach, including designing campaign plans to promote Culturama!

• Trained and supported staff in technology utilization, in particular acting as point person for learning management and student information systems (LMS and SIS)• Supported the global recruiting team, acting as point person for all inquiries and creating pamphlets in multiple languages, updating the website, utilizing the social media accounts, and general communications and outreach • Acted as first point of contact and handled sensitive information including visas, health records, and academic transcripts• Oversaw smooth operations of the office, including managing inventory, orders and accounts • Taught English day classes as well as immersive evening course for international students in grades 9-12 as part of the ESL program

Seattle, Wa, Us

• Specialized as program manager for the AIP (Airline Intensive Program) for Japanese professionals training for hospitality and tourism, an intensive program focusing on professional business English, American workplace culture, and placement and support for final session of student fieldwork experience at SeaTac Airport • Processed new students including vetting applications, scanning and reviewing visas, and conducting intake interviews and placement testing• Updated transcripts and certificates and acted as point person for a variety of student services • Taught professional English for adults in group and private class settings

Grades 9-12. Created and delivered engaging curriculum for the following topics:-English-Washington State History-US History-World History-American Government-Electives, including: health, art, speech, Common App

Baltimore, Md, Us

Lesson planning/prep. Lecturing and leading activities, debates, and discussions. Transcribing classes and writing evaluations.

Managed operations of 65+ caseload of local qualifying student participants, including directing all operations of scholarship program, student/parent and donor outreach, communications and publicity, and project management.

Master Of Arts (M.A.), International Relations And Affairs

Bachelor Of Arts (B.A.), Secondary Education And Anthropology

Associate Of Arts (A.A.)