Excellent track record of recruiting, facilitating leadership retreats and conferences, as well as sales leadership for the fastest growing direct sales company in the US.Leads a team of independent sales consultants providing career guidance, training and mentoring by means of in-person meetings, webinars, plus other events to help celebrate, encourage and reward ladies across the nation.Prior Positions HeldSenior DirectorDirectorSenior ConsultantConsultant

After 15+ years at ADP, my career has culminated with my current role as a Client Development & Enterprise Learning Manager. In this position, I collaborate with C-Level executives on training and business development initiatives and enable clients to leverage solutions to optimal levels with full service customer and system support. Here are a few of my key accomplishments in this role: ⇨ After implementing a learning café that provided targeted, walk-up training at the primary industry conference for our largest national account clients, the program received a net promoter score of 87% . The company has even decided to scale the program for expansion and virtual offerings.⇨ I surpassed an 85% Global Engagement Index rating for my team performance as a result of effective leadership focused on process improvement, operational efficiency and client experiences.⇨ I achieved a 6 % increase in delivery utilization of learning tools and applications that support business needs. My responsibilities include program management as well as renewal contract negotiation and price setting.⇨ Currently, I manage a team of nearly 20 direct reports and oversee recruiting, training, and compensation. My role involves the strategic planning and execution of projects against business objectives while collaborating with cross-functional groups. I also measure feedback and provide thought leadership on delivery methods.

My career kept growing at ADP with my next promotion, consulting clients on learning initiatives. I increased business line revenue by 126% through the creation and execution of custom product offerings and training services to clients. Some other noteworthy achievements:⇨ I implemented a customer advocacy program to boost marketing and sales efforts. This project increased event engagement, provided sales references, and supplied product feedback. The program resulted in over 15K shared social posts, 900 advocate feedback responses, and a 22% higher net promoter impact from advocates over other customers. ⇨ I created dashboards and roadmaps to support the implementation of learning programs across work streams for our largest multi-service clients. By coordinating private training and custom events, I achieved strong customer satisfaction.

After demonstrating my commitment to servicing and successfully being able to implement clients to our solutions, I was promoted to Project Manager. Here, I served as a lead project controller for the successful execution of payroll and human resource solutions for Fortune 500 clients. I completed jobs on time and within budget and ensured customer satisfaction with minimal issues. In addition, I spearheaded the development of SOW’s, conducted kick-off and follow up meetings, maintained plans for business projects and migrations assessed quarterly performance measurements, generated revenue forecasting projection, tracked performance against estimates, and reported project performance and raw labor analysis.

Responsible for the successful implementation of new clients to ADP by means of effective execution of ADP’s implementation methodology, using solid functional, technical, and project management skills. Performed analysis of client requirements for payroll, benefits and human resource policies and procedures and convert ADP’s Autopay system to meet client needs. Responsible for documenting and maintaining functional specification documents as well as providing support assistance to client during the implementation process with their chosen payroll/HRIS application, PC Payroll for Windows, CSS HRizon, Enterprise HR & Payforce. Spearheaded the roll-out & creating of implementation methodology for newly created ADP Connection interface and was one of two consultants leveraged to pilot 10 week implementations across the nation.

Started my career with ADP as a CSR, managing and maintaining a client base of 165 clients. Responsible for assisting clients with various aspects relating to their payroll to include: trouble-shooting PC issues, implementing new features, researching tax inquiries, and answering payroll input questions. Provided training over the phone on our DOS and Windows-based payroll input applications and report writing tools.

Delivered sales presentations on home-based interior design products providing customer experience excellence, order processing efficiency, quality control and post -delivery customer satisfaction excellence.Organized and managed product installations, for example inspirational wall coverings in physical therapy departments of long-term care facilities.