Heather Johnsen Email & Phone Number

📝 Design, manage, and facilitate the corporate onboarding experience, including orientation for new hires and new leaders, self-paced eLearnings, and company culture immersion sessions.🎯 Act as the lead and sole instructional designer for the launch and governance of corporate functional onboarding, impacting all 8 corporate functions through collaboration with over 200 stakeholders and subject matter experts across all areas of the business.🌍 Consult with business leaders to create, adapt, and scale training experiences for existing business units (i.e., corporate and customer service) and areas of expansion (i.e., international markets and healthcare).🚀 Design and optimize standardized processes within Learning & Development. Within functional onboarding, these process implementations increased the average time efficiency of projects by 120%.💡 Design, develop, and implement courses and other instructional resources in collaboration with Subject Matter Experts and business leaders.

Inver Grove Heights, Minnesota, United States

• Designed, developed and facilitated 550+ instructor-led training (ILT) presentations and 250+ asynchronous eLearning courses for over 900 learners, resulting in an average course passing rate of 91%• Secured over $22,000 in funding for new curricular materials across 4 sites by initiating and coordinating the creation of a departmental funding proposal• Spear-headed new departmental technology initiative that included a new learning management system (LMS) that brought an increase in course planning efficiency by 100%• Managed between 6 and 20 projects simultaneously at any given time—including analysis, design, development, implementation, and evaluation phases—with ambitious timelines and limited resources• Manager rated 8 of 8 performance reviews as overwhelmingly positive, with 2 distinctions of innovation in content preview and review, and comments citing high learner engagement, technology integration, and focus on equity

New Brighton, Minnesota, United States

• Created and facilitated 100+ ILT presentations for 1600+ diverse learners, with pre and post-tests showing average skill improvement of 71%• Managed between 4 and 22 projects simultaneously at any given time—including analysis, design, development, implementation, and evaluation phases—with ambitious timelines and limited resources• Redesigned learner performance evaluation process to reach organizational goals while minimizing learner anxiety

St Paul, Minnesota, United States

• Conducted needs analysis and interviewed clients to create custom graphics that aligned with brand identity• Collaborated with clients to create revised iterations based on feedback• Increased sales for a client by 200% in the first month of implementation

Aberdeen, South Dakota, United States

• Produced, edited, and performed in live and VOD (Video On Demand) video streaming content for Twitch through creative storytelling in a collaborative team environment• Created audio and visual multimedia content that promoted a consistent brand identity • Managed community through social media channels including Discord, Twitch, YouTube, and Twitter with a goal to enhance UX (User Experience) and community engagement

Aberdeen, South Dakota, United States

• Monitored eLearning classrooms and provided daily support for virtual instructors• Trained instructors in effective use of learning management systems (LMS)• Provided technical support to adult learners and instructors

Aberdeen, South Dakota, United States

• Developed and implemented 15 educational and social programs/events for 1400+ adult learners• Collaboratively designed and developed internal learning curriculum for new and returning staff

Waubay, South Dakota, United States

• Developed and implemented instructor-led trainings for 50 adult learners that strictly adhered to American Camp Association (ACA) standards, achieving a positive ACA accreditation evaluation• Collaborated with stakeholders and subject matter experts to adapt curriculum to each organization’s needs• Managed 30+ different teams of 2-4 colleagues and supported curriculum implementation

Bachelor Of Science - Music Education, Music Teacher Education

Certificate In Instructional Design And Online Learning