Heather Priem Email & Phone Number

Wilmette, Il, Us

Farmington Hills, Mi, Us

Plano, Texas, Us

Software Development Manager that directs the efforts of others to align with the strategic and operational objectives of the team. HR and Resource Management for 22 direct reports and 5 indirect reportsProvides oversight of resources, budgets, projects, and programs including management of the hiring process and maintenance of a diverse and effective workforce. Responsible for career development/planning, performance, and pay discussions with team members. Experience with managing through acquisitions and implementing new corporate initiatives Customer Relationship ManagementWorks with customers/stakeholders to understand critical business success factors and key performance indicators to be managedMakes recommendations to customer for problem solutions, software enhancements, and process improvements.Facilitated meetings with respective business application ownersParticipated in a Cloud/Network weekly review at Change Management meetingParticipated in regular SLA reviews with customersManaged the communication with the customer including implementations and expected outages for their apps in addition to forecasting work and associated costsApplication Manager responsible for the support and development of customer’s TSS level 2, 3PSAS, EDI, and JDA appsResponsible for the technology environment and understanding of the business function for the development teamApplies knowledge of technologies, processes, and methodologies to develop, maintain and support business applications. Applies knowledge of computer hardware and software subject matter to be programmed in business applications, information processing techniques used, and information gathered from system users to develop software. 24/7 manager on-callResponsible for ITSM for my applicationsConsistently found and delivered process improvements and efficiency gains amongst teams to drive optimal coverage Experience offshoring / nearshoring work efforts to deliver lowest cost solutions

Round Rock, Texas, Us

Round Rock, Texas, Us

ERP Advisor with experience leading several business optimization projects that improve efficiency, reduce expenses, and maximize profit by automating outdated manual processes and systems. Responsibilities include managing day-to-day priorities and workload of a team of international .NET/SharePoint developers, mentoring the account’s business analysts, and serving as a liaison between all stakeholders to ensure successful implementation projects.

Round Rock, Texas, Us

Senior Business Systems Analyst that has managed several software development projects through the entire SDLC. Responsibilities include coordinating due diligence, planning, integration, and implementation for multiple applications; documenting business and functional enhancements for applications during major, minor, and maintenance releases; creating business process flowcharts, wireframes, end-user training, and project presentations; and implementing complex requirements into multiple systems throughout the project's SDLC; mentoring the account’s business analysts. Also conducted work as a Project Manager and Scrum Master with responsibilities for project planning, schedule, scope, budget, leadership presentations, daily stand-ups during projects, and post implementation change requests.

Round Rock, Texas, Us

Business Systems Analyst that has managed several software development projects. Responsibilities include coordinating due diligence, planning, and implementation across several business domains; documenting business and functional enhancements for applications during major, minor, and maintenance releases; creating business process flowcharts, wireframes, end-user training; and implementing complex requirements into multiple systems throughout the project's SDLC.

Richmond, Va, Us