Heather Jubber Email & Phone Number

Schenectady, Ny, Us

• Manage & enhance Salesforce CRM platform for $9bn revenue P&L supporting 1,800 users including Sales, Engineering, and Operations through a functional team of 4-5 direct reports and extended staff of 15 developers. • Developed continuous improvement roadmap to drive priorities across ITO for Services including hoshin initiatives, support for regional Strategy & Ops teams and enablement of global standards.• Extensive experience across the Lean methodology including VSMs, Kaizens, projects and daily management to help support growth and drive improvement in global commercial processes and enablement through Salesforce. • Owned the wing-to-wing design of standard analytics in Wave supporting Services Commercial Leader. Implemented pipeline visibility, pacing, win/loss, and outages to connect KPIs with deal/customer level and supported identifying actions with business line leadership. • Strategically partner with regional Sales & Commercial Operations leadership to implement ITR priorities as global standards.

Schenectady, Ny, Us

Global HQ focal for 6 regional sales & business intelligence teams, Operations, FP&A and Marketing tasked with tying operational drivers, outages, to financial performance empowered to change outage management processes and ITR systems as well as build new reporting & analytics.• Process mapped outage processes for ITR identifying 80+ requirements across 5 systems to improve data quality. Prioritized system fixes & partnered cross functionally to implement 90% of requirements impacting transactional accounts. • Established a suite of metrics & business logic to drive account manager rigor for fleet management and provide leadership insights to win/loss compared to forecast, e.g. visibility to the next service event increased from 31% to 92% in 2018.

Boston, Ma, Us

PRODUCT MANAGEMENT – PROCESS STANDARDIZATIONLed team in project-based work assessing GE Digital’s product management maturity, implemented short-term plays to drive change, and provided strategic recommendations.• Assessed product management processes across software products to identify issues, such as 40% feature churn within sprint due to lack of visibility. • Partnered with Engineering leadership to reset targets, build custom Rally reporting, and re-align roles and responsibilities between Product and Engineering organizations across three product lines.• Performed root cause analysis on strategic Asset Performance Monitoring (APM) program identifying delays in program, e.g. <15% Engineering time dedicated to $100MM program, and proposed strategic realignment.PRODUCT – PREDIX-BASED APPLICATION DEVELOPMENTLed team of GE internal developers and consultants to refresh and formalize product strategy for an internal analytics platform to drive reusability in audit testing and analytics.• Established product roadmap detailing key capabilities and stabilize the project to deliver platform-as-a-product and analytic development.• Leverage agile methodology to lead global team through two releases including training.• Delivered real-time monitoring analytic built on Predix to proactively notify audit teams of variance in Obsolescence Inventory balance.IT AUDIT – ISO IMPLEMENTATION & COMPLIANCEConducted horizontal audit of four GE Tier I business’ compliance to the GE interpretation of ISO 27002.• Risk assessed 1,400 applications to sample and audit systems containing sensitive data (PII, IP) with opportunities identified related to protection of non-production data, access management, and security.• Centralized audit of IT Operations and governance processes across Tier 1 businesses, identified +35% of sampled server population defects, and accelerated update of IT Operations processes.

Boston, Ma, Us

SUPPLY CHAIN MANAGEMENT – PROCESS STANDARDIZATIONSupported failed ERP implementation, managing eight of 30 sites across North America for $200M recently acquired business in the oil and gas industry.• Retrained site managers on order and inventory management and performed soft audit to ensure correct implementation of new processes. Overall, this process improved days sales outstanding by 27%.• Identified compliance issue related to scrap material management and recommended new leadership.• Pinpointed inconsistencies in cost structure for labor and shipping charges, resulting in a negative impact of ~$1MM in revenue, and recommended an optimized pricing structure across all sites.IT AUDIT – DATA PROTECTION OF EXPORT CONTROLLED DATACompleted horizontal audit of two GE Tier 1 businesses’ protection of export controlled data (ITAR, EAR).• Identified IT Operations' usage of shared passwords for HP & DELL server management consoles, including servers containing EC data, and recommended secure account password management solution implementation for 4,300 servers containing export controlled data.• Discovered system lacking minimum export controls and partnered with Engineering team for remediation to bring system into compliance with GE standards.IT SERVICE MANAGEMENTAs a project manager, assessed ServiceNow program for opportunities to simplify as first step of the consolidation of all GE business into a single instance of ServiceNow.• Project managed six work streams, including creating a consolidated timeline and led weekly stand-up meetings to assess progress and identify risks. • Onboarded a Service Now consulting team to accelerate the timeline.

Chicago, Us

The Digital Technology Leadership Program (DTLP) is the key pipeline for future leaders of GE’s world-class global DT organization. DTLP is a full-time, two-year program where participants choose from multiple assignments focusing on system implementations, technical design/architecture, and operational excellence. The program provides global classroom experiences and virtual coursework in advanced information technology concepts, finance, leadership, and business.Training:Junior Bootcamp [Detroit, MI; July 2012]Senior Bootcamp [Shanghai, China; August 2013]Activating Your Leadership Journey [Crotonville, NY; January 2014]IT SIMPLIFICATION LEAD• Completed gap analysis of fields in existing Project Management Tool, ITG, with Daptiv• Developed Daptiv expertise by configuring 50+ fields & multiple dynamic applications• Drove SAML integration to SSO authenticate Daptiv for 2300 users• Trained 50 users on pilot environment resulting in 90+ additional requirements for project backlog• Onboarded 140 users to pilot and production environment combined to gather feedback & drive adoptionDATA LOSS PREVENTION & CYBERSECURITY - LEAD• Coordinated cross-functional pilot for 500 global users• Ensured deployment of Digital Guardian (DLP) to 100 divested assetsGLOBAL SUPPLY CHAIN - TEST LEAD FOR ORACLE ERP RETIREMENT• Developed a testing strategy, plan, tracker,and operating mechanisms• Created testing communications and led HP Quality Center (QC) training for 45+ testers• Coordinated cross-functionally to identify 240 required test scripts• Mapped over 200 test sets in HP QC project

Kenosha, Wisconsin, Us

Bachelor Of Business Administration - Bba, Marketing, Information Technology

Bachelor Of Science (B.S.), Business Administration