Heather Kam Email & Phone Number

Highlights Launched Learning Management System. Researched LMS options; made a proposal to company leadership; negotiated a contract with LMS rep; and set up and launched courses in the chosen LMS. Helped train machine-learning model. Helped define and build analysis of incoming messages that included sentiment and conversational cues paired with specific.

Hampton Roads, VA

• Head of Coaching (Oct. 2017–Dec. 2017)
• Defined newly created position before exit to Loris
• Managed four Coaches and 500+ Crisis CounselorsHead of Training Product (July. 2016–June 2017) — rotating role
• Launched adaptive roleplay simulator that uses sentiment analysis to grade submissions
• Launched social network for all-remote community of volunteer Crisis Counselors
• Launched a scalable version of webinars for training

• Sourced and screened strong candidates for legal positions in the Dallas–Fort Worth Metroplex.
• Created and maintained relationships with law firms and corporate legal departments.
• Worked with a team to understand open positions and available candidates.
• Coordinated interviews on- and off-site, including back-to-back interviewing events.
• Maintained client and candidate databases.

• Handled corporate recruiting and training for home office and nationwide seminars.
• Handled matters for company president: managed calendar, arranged appointments (professional and private), protected privacy, updated house staff, sent detailed reports when he’s traveling.
• Managed day-to-day affairs of the office: supervised staff, coordinated projects, maintained office calendar, worked with IT on website development.
• Planned events: negotiated contracts with hotels, provided information to on-site coordinators for private events, coordinated with hotel staff for public events, booked guestrooms, arranged drivers, oversaw.
• Provided editing/typing skills: edited working manuscripts, proofread final versions, typed articles for publication, maintained master manuscript for book published in January 2013.
• Performed legal research/writing: Researched on Westlaw and LexisNexis, edited legal writing of other staff members.

Juris Doctor

Activities and Societies: International Law

Bachelor Of Arts (B.A.), Historical Studies

Activities and Societies: National Organization of Women