Heather K. Email & Phone Number

Austin, Texas Area

For Austin Resource Recovery, Quality Assurance division, GIS team:• Develop print maps (using ArcGIS Pro), as well as web maps and dashboards (using ArcGIS Online) for internal quality assurance research, customer service, field workers, drivers, and City Council meetings.• Automate processes using Safe's Feature Manipulation Engine (FME), ArcGIS Pro ModelBuilder, Microsoft Excel Power Query, and Python scripting.• Serve as chair for an internal subcommittee on the City of Austin's GIS Operating Board (GIMOB).• Serve as alternate Single Point of Contact (SPOC) for Austin Resource Recovery GIS. • Austin Resource Recovery's Director's Pride Award, 2020• Austin Resource Recovery Appreciation Award for work on an important internal project, 2021• Certificate of Excellence from Assistant City Manager & Director, 2022• Completed City of Austin Leadership, Education, and Public Service (LEAPS) Academy, 2022• Aiming Higher award for creating Austin Resource Recovery's Road-E-O web application, March 2022• Aiming Higher award (as a group, QA IT/GIS) for projects we completed through October 2020

Austin, Texas Metropolitan Area

Part time cat sitter! 😺

Austin, Texas

(via Apex Systems)• Using Tableau, Microsoft Excel, and Apple Numbers, analyzed and tested GIS data.• Developed custom Tableau workbooks and dashboards to quickly analyze large volumes of data.• Using Java, Python, and other scripting languages, worked on the back end of GIS "sanity tests".

Austin, Texas

(via Apex Systems)• Project lead for a high priority GIS-related quality assurance (QA) project.• Using Apple Numbers, Microsoft Excel, Tableau, Python, and SQL, tracked team metrics, analyzed map data, and created custom reports, data models, and dashboard-style visualizations.• In Atlassian Confluence, as a Documentation Trusted Partner, developed training, workflows, and best practices for internal Wiki.

Austin, Texas

(via Apex Systems)• Served as Team Lead for a local, "medium-sized" group of GIS Technicians. • Subject Matter Expert (SME) and mentor for a major Apple Maps data layer to technicians around the world.• Project Lead for several projects relating to the data layer.

Austin, Texas

(via Apex Systems)• Chosen for the Advanced Leadership Development Program ("ALDP"). Attended several workshops on leadership and professional skills, and took on extra leadership tasks at work.• Performed quality assurance (QA) to ensure high quality cartography standards. • Using proprietary software (similar to ArcMap and QGIS), analyzed, curated, digitized, edited, organized, and updated maps.• Curated and enhanced asset metadata and ensure proper citation and protection of intellectual property, using web research skills.

Eugene, Oregon Area

🌍 Department of Geography, Course: Spatial Analysis • Instructed on R for GIS with ESRI ArcGIS products such as ArcMap and ArcCatalog. Class of about 12 university students, about half undergraduate and half graduate.• Taught the use of a command line interface, iterations, statistical analysis, regression analysis, hypothesis testing using conceptual models, and multivariate geographic analysis within both physical geography and human geography.

Eugene, Oregon Area

🌍 InfoGraphics Lab with the University of Oregon - • In ArcMap, developed print and web maps of campus buildings, pedestrian paths, open spaces, points of interest, and events.• For the UOregon app and maps.uoregon.edu, performed quality assurance (QA), and curation and updates of assets.• Using ArcMap, ArcCatalog, and ArcScene, developed GIS data using elevation and terrain data, imagery, and georeferencing.• With CityEngine, Google SketchUp, AutoCAD, CGA, and Python, developed 3D campus map, including buildings, paths, and trees.

Eugene, Oregon Area

🌍 Campus Operations with the University of Oregon• Using ArcCatalog, redesigned and restructured the entire campus GIS database for utilities, and GIS system architecture for all layers – electric, gas, steam, steam condensate return, storm, sewer (wastewater), telecom, water, and chilled water systems.• In ArcMap, developed maps for entire 5-mile underground utility tunnel system, including all access points, valves, and lines.• Surveying and field work to geolocate features for new construction, maintenance, and internal map updates.• Georeferenced, read, and interpreted as-builts, blueprints, charts, schematics, and metadata to consolidate all known information.

Eugene, Oregon Area

Student Support Services• Guided several marginalized students through the experience of university life, including connecting them with campus resources, working with them to set and achieve goals, etc.

Central Kitchen • Prepared and cooked high-quality food in mass quantities for students. Food was prepared in a centralized kitchen for many on-campus dining options, including residence halls and other cafes.• Due to my attention to detail and quality of work, was quickly advanced to working in the Bakery and training other students.

Eugene, Oregon Area

• Consulted on the use of ArcMap and ArcGIS Online to develop Story Maps for a proprietary project. • Aided in the development of project proposals and mockups of the concept for presentation to clients.

Eugene, Oregon Area

🌍 Hobbyist with occasional paid projects• Used Autodesk AutoCAD, Autodesk 3D Studio Max (Autodesk 3DS Max), Autodesk Maya, Autodesk AutoCAD Architecture, Rhinoceros 3D (Rhino 3D), Sculptris, ZBrush, Adobe Photoshop, and Adobe Illustrator to create 2D and 3D prefabricated assets ("prefabs"), levels, materials, and textures for use in independent ("indie") video games.• Developed levels as well as procedurally generated ("Roguelike") games for "game jams" including Ludum Dare, the Global Game Jam, the Indies vs. Gamers Game Jam, and for a game design startup at Startup Weekend.

Eugene, Oregon Area

AT&T via Sykes• Worked in customer service, technical support, and sales in a call center environment.• Consistently among the top 1% of customer service scores - always 95% or higher customer "Willingness to Recommend" scores.• Consistently met sales goals. Developed workflows and sales plans for my team lead to use while coaching other team members.

• Served as the only dinner cook (all prep, cooking, and plating) for 200 residents, five days per week. Shared lunch responsibilities with another cook. • Maintained high attention to detail, concern for individual resident preferences and dietary concerns, and nutritional standards.• Constantly developed new methods, processes, and workflows to save time, effort, and money while increasing quality - such as developing bulk custom seasoning mixtures for different residents.

• Quickly promoted from Cashier to Beauty Advisor, with additional responsibilities and sales goals.• Promoted again and transferred to another store to serve as the de facto Photo Lead, operating and maintaining both digital and film one-hour photo machines, meeting sales goals, training new hires, and extensively multitasking by simultaneously handling all tasks (photo, freight, customer service, cashiering duties, nightly counts) in the back of the store.

Portland, Oregon Area

• Maintained high levels of quality and customer satisfaction.• Promoted to Noodle Ambassador, where I multitasked as greeter, cashier, server, busser, and dishwasher, while also training new employees, making salads and side orders, garnishing all dishes, preparing take-out orders, and performing housekeeping and maintenance duties.• Restaurant was in downtown Portland, Oregon across the street from Powell's Books (a major tourist attraction), with lunch rushes of 100-200 customers per day.

Portland, Oregon Area

• Taught 6-12 college students General Physics with Calculus in a workshop-style setting• Answered questions and provided examples from the lecture material • Developed updated curriculum for the course• Raised student grades 10% over those not in the workshop class

Portland, Oregon Area

• Performed customer service and sales duties. • Consistently met sales goals.• Improved sales by developing attractive window displays, demonstrating products for customers, and learning about different customer profiles to better recommend products.

• Developed 3-hour weekly radio show with music from many diverse genres.• Followed FCC guidelines for all media.• Often challenged myself with a unique weekly theme, or developed mixes of very different songs.

• Prepared, cooked, and served meals in the cafeteria as well as for catering events.• Serve as artist for chalkboard menus.• Promoted to serve brunch to faculty, distinguished guests, and student athletes.• Spearheaded the effort to offer more healthy dining options as well as vegetarian options at every meal.• Also took charge of the effort to start the campus composting program, and to move away from using Styrofoam containers for all meals to biodegradable ones. This involved developing a convincing proposal on cost-effectiveness and the alignment with university goals, which I presented to the head of Campus Dining as well as the president of the university.

• Quickly promoted from cashier to Photo Specialist, and also served as a Pharmacy Clerk and cashier at the lead register.• Trained new employees.• Often multitasking to give customer service as well as run Photo, stock freight, serve as a cashier, build new displays, and perform housekeeping duties.• Maintained very high scores in customer satisfaction "receipt surveys". • Raised the most money in charitable fundraisers for the Children's Miracle Network.

• Performed customer service and sales duties. • Improved sales and customer interest by developing beautiful store displays, such as window displays for holidays as well as in-store merchandising. • Single-handedly cleaned, decluttered, and developed improved organizational systems for the entire unexpectedly large and full stock rooms.

Bachelor Of Science (B.S.), Geography, Focus In Geographic Information Systems (Gis)

Activities and Societies: Geography ClubNotable Courses: • GIS I-II • Advanced Cartography • Python for GIS, R for GIS • Spatial Analysis.

Associate Of Science Equivalent, Civil Engineering, Additional Course Work In Architecture

Activities and Societies: University Choir, Engineers without BordersExtensive course work in Civil Engineering and Architecture Notable.

Undergraduate Level Course Work, Civil Engineering

Activities and Societies: Sustainability Club president, KTEC 89.5 FM DJ, Outside the Box improv groupAwards: - President's List - Winter.

Honors Diploma, High School/Secondary Diploma Programs, 3.639

Activities and Societies: National Honor Society, SkillsUSA, French Club, "Truth of Youth" column, TRIOAwards: - National Honor Society.