Heather Keyes Email & Phone Number

Austin, Texas, Us

Austin, Texas, Us

Austin, Texas, Us

Austin, Tx, Us

As a Learning Assistant for Austin Community College I am responsible for preforming classroom duties including course material preparation, demonstration of course principles and student assessment. My student responsibilities include assisting in problem areas, basic principles and advanced course topics to optimize student engagement. Assistance in facilitating workshops and seminars are performed as needed though the school year. Administrative support for the course includes student record administration, and course material digital archival.

As a Client Liaison at Digital Cheetah Software Solutions I was responsible for account management of my clients and assistance with customer service for all clients. Project management aspects included information gathering, statement of work creation, project scheduling, user acceptance testing, issue reporting and development launch. Customer service responsibilities included client specific software assistance, query creation, training, client project review meetings, help desk ticket resolution and new development identification.

As Executive Assistant for the Texas Board of Professional Land Surveying I assisted the Executive Director by handling a wide range of complex administrative and technical tasks with little or no supervision. I represented the TBLS the Executive Director in Executive Strategic Meetings where I was responsible for making decisions that determined the direction of the database migration project. I collected and analyzed revenue data for quarterly and fiscal revenue reporting. Collection and report creation was completed for performance measures including renewals, complaint processing, HUB utilization and licensure. Concurrent positions included Information Resource Manager, Information Technology Security Officer; State Auditors Contacts Maintenance Assistant, Property Account Manager and Texas State Notary. As the purchasing and procurement officer I was responsible for purchasing and procuring commodities, equipment, and services as required by Texas procurement laws. As the designated property account manager I processed all capital assets including tracking and quarterly/yearly reporting. I was responsible for processing of complaints and related enforcement. Processing of complaints included review of complaint for requirements, correspondence to involved parties, data entry and complaint tracking. Complaint procedures were executed within required performance standards and reported to the Board as required. Technical positions required a broad range of skills including software development, web design and technical assistance. . I was designated the position of Information Resource Manager, Information Technology Security Officer and Web Master I developed, implemented and managed the current online continuing education interface. I was responsible for the successful migration of the legacy State Licensing System to modern web based licensing system with advanced capabilities.

Established procedures for the digital archival of all agency recordsOrganized applications and records into the correct departmentsReviewed application materials for completeness, accuracy, compliance with policies and proceduresCoordinated meetings with the Executive Director and external agenciesPrepared and presented agency training eventsManaged enforcement administration for complaints placed on firmsInitiated correspondence to state agencies, land surveyors, staff and members of the publicConverted all agency word forms to interactive Adobe PDF forms.Special projects including digital archival of all land surveyor applications, creation of an online continuing education interface and created new firm registration processes

As bindery operator and bulk mail specialist for Allegra Print and Image I was responsible for finishing services on all printing projects. Project management duties included project scope gathering, scheduling, employee training and progress reporting. Bulk mailing duties included data preparation, mail piece design, printing and bulk mail sorting. Bindery duties included machine maintenance, diagnosis and repair. Customer service duties included project specification gathering, order creation, order tracking, copy production and updates to customers on project progress.

Washington, Dc, Us

As a Crew Leader for the United States Census Bureau I supervised a crew of fifteen enumerators and two crew leader assistants during field operations. Training of enumerators required location of training facilities, notification of training locations, dates and times. Training was conducted for thirty trainees providing instruction on enumeration procedures, reporting and collection forms. Daily preparatory duties include checking boundaries and becoming familiar with working area for enumerators. I prepared daily progress reports, daily payroll and ensured that work was complete within established time schedules.

As Manager of Publishing Flow, I worked closely with the customer to realize their ideas and needs. This included a wide variety of products including marketing, business and artistic endeavors. In order to be successful I worked with the Pressman, Graphic Designers and external companies to produce a quality product for each customer.

Baas, Business Administration

Aas, Business Administration