Heather Klein Email & Phone Number

● Provide top-noche client experiences with reliable, timely and proactive communication and risk assessment to fleet accounts and their affiliates. ● Provide training and development assistance to the transportation department.● Accurate data entry on all daily tasks.● Provide assistance in the continued development of the transportation department by reviewing and assisting with the progress of workflows, mentoring new hires and providing positive feedback to enhance the customer and employee experience.● Working productively as a team within and outside the department to enhance the products offered to clients.● Continue to develop self-knowledge and skill set through classes and educational opportunities of growth and assist other team members with their development of knowledge and skill set.● Provide assistance to sales producers and the marketing team on current and new clients by completing applications, collecting client information, presenting quotes and occasionally binding coverage as needed.

Platteville, Wi

● Provide top-noche client experiences with reliable, timely and proactive communication and risk assessment.● Accurate data entry on all daily tasks.● Provide assistance in the continued development of the transportation department by reviewing and assisting with the progress of workflows, mentoring new hires and providing positive feedback to enhance the customer and employee experience.● Working productively as a team within and outside the department to enhance the products offered to clients.● Continue to develop self-knowledge and skill set through classes and educational opportunities of growth and assist other team members with their development of knowledge and skill set.● Provide assistance to sales producers and the marketing team on current and new clients by completing applications, collecting client information, presenting quotes and occasionally binding coverage as needed.

Job description still pending....in training for this position as well as continuing Client Service Rep duties.

● Responsible for accurate and timely data entry.● Analyzed and processed all transportation certificates of insurance.● Provided assistance and answered phone calls and emails for the certificate hotline on coverage questions and certificate of insurance.● Provide assistance to account managers where needed.● Continued training towards development to the account manager level

● Provided support, training and development for all front end cashiers.● Handled and maintained accurate front end money, cashier drawers and deposits, daily front end bookwork and opening and closing procedures for the front end of the store.● Developed and maintained video services including initiating prosecution for severely delinquent accounts.● Lead cashier meetings for updates and training.● Developed and maintained a cashier incentive program.● Supervised and directed cashiers on daily tasks

Helped customers with questions, answered phone calls, stocked shelves, ordered merchandise, hung sales tags, mixed paint, lay-a-ways, hunting and fishing licensing and all garden shop duties. I’ve helped in every department throughout the store and covered many departments at one time. I filled in many months as department manager in electronics and the garden shop. I was responsible for both departments at the same time and supervising the other employees on daily tasks. I helped check in truck loads as well as taking care of all the plants and trees, assisting customers, loading merchandise into vehicles and ordering all supplies.

Education record

Diploma

Field Zoology And Biology