Heather Mcbride Email & Phone Number

Downers Grove, Il, Us

Chicago, Il, Us

As the Director of Learning and Development for IT, I am responsible for developing IT curriculum materials, and training all new hires within the IT space, spanning all markets across the US.

Chicago, Il, Us

As the Director of IT Recruitment, I am responsible for the strategic planning and delivery execution for Medix’s IT Division, spanning multiple major markets across the USDaily responsibilities include:- Collaborating with the Managing Director of IT to strategically plan quarterly and annual rock action items, and managing the day to day execution.- Locking arms with the executive leadership team to create and enact process improvements for the delivery lifecycle- Interviewing and hiring all new IT recruiters, new grad hires and interns for the IT division- Managing a team of recruiters sitting Chicago and in remote offices- Conducting weekly 1x1’s with each recruiter to track weekly activity, progress against quarterly/annual/long-term goals, and offer a customized learning plan.- Coaching and mentoring the delivery team- Facilitating daily fastrak meetings to set delivery allocation and prioritize requirements- Leading individual and group role-play sessions- Coordinating and leading training sessions to further employee development in the areas of core IT skill sets (IT Infrastructure, Functional, Application/Development, Business Intelligence- Collaborating with the Sales team to engage delivery on client intake calls, and client meetings.- Acting in a player/coach capacity, leading delivery through individual accountability to personal production, as well as the team’s production goals

Was promoted in Oct 2017 to a National Delivery Manager role, responsible for overseeing the solutions delivery for a $15MM portfolio in Modis’ Enterprise financial services and insurance vertical. Core responsibilities include leading a national team of recruiters and serving as the delivery sponsor for recruiting hubs in Denver and Jacksonville. In addition, am continuing to maintain a personal production book of business exceeding $15K in weekly gross profit. Daily responsibilities included:• Facilitating morning and afternoon team huddle meetings to set goals, define expectations and measure progress against each. • Ensuring consistent and timely delivery against several high-volume accounts, spanning numerous locations throughout the US.• Conducting and tracking in-depth analytics on client account performance such as speed to delivery, interviews, starts and attrition. • Analyzing team member performance through key performance indicators (KPIs) including call and submission volume, submission: interview, and interview: start ratios, and progress against quarterly and annual goals.• Engaging in weekly 1x1’s to review goals/expectations and offer targeted coaching and advice on how to better attain individual personal growth targets.• Leading individual and group learning sessions on key recruiting topics, such as conducting interviews, the art of negotiations, interview preparation and debriefing, resume formatting, reference checking, closing deals, and building exceptional connections

Was promoted to the Director of Recruiting & Talent Solutions for Modis Chicago in July 2015, and took on responsibility for leading and managing the activities of Chicago’s core recruiting team. In addition, continued all hands-on recruiting responsibilities from the previous role as Lead Resource Development Manager. Maintained a personal production book of business exceeding $15K in weekly gross profit.Daily responsibilities included:• Recruiting, vetting, interviewing, hiring and managing a team of recruiters • Facilitating daily huddle meetings to prioritize daily assignments, shorten the job order lifecycle, and drive new business forward.• Conducting weekly 1x1 meetings with recruiters to determine goals, assess progress towards goals, and monitor success against key performance indicators • Conducting performance reviews, and if necessary, overseeing performance improvement plans• Tracking and analyzing key performance indicators using Excel / pivot tables (daily calls, talk time, in-office interviews, client submissions, client interviews, leads, consultant maintenance activities, etc). • Coaching and mentoring recruiter and sales staff in best-practices for building exceptional connections• Leading the forecasting and planning for weekly, monthly and quarterly recruiting strategies, in support of our annual budget and strategic operating plan• Leading group role-play sessions to address and brainstorm responses to common objections• Creating new processes for improving client commitments and fostering a high-performance culture within the Chicago branch• Leading training sessions to further employee development in the areas of IT Infrastructure, Software Development, Agile Methodology, recruiting best-practices and consultant engagement• Driving a process to uncover and follow-through on new business development leads • Strategizing plans consultant re-deployment and proactive candidate marketing campaigns

Started with Modis as Resource Development Manager and was promoted to Lead Resource Development Manager in January 2010. Maintained a personal book of business exceeding $18K in weekly gross profit. Consistently met and exceeded production goals and was awarded Modis’ Circle of Excellence for exceeding $550K in new gross profit for fiscal years 2012 & 2015.• Became Modis’ national subject-matter expert for the IT Infrastructure and Security market• Assisted the Modis Marketing Team in identifying and reporting on wage / salary trends for the annual Modis Salary Guide (2013-2017)• Managed the full-desk (sales & recruiting) lifecycle for three prime accounts within Financial Services and Hospitality sector• Conducted full lifecycle recruiting for a high volume of contract, contract to hire and executive direct placement positions.• Worked with traditional internet and social media avenues for identifying talent – including a very large national referral network, Bullhorn, LinkedIn Recruiter, Zip Recruiter, Facebook, Dice, Careerbuilder, Monster, Indeed, Google Search, Craigslist, Discover.org and ZoomInfo• Partnered with colleges, universities, networking groups, WIOA programs and Tech Training organizations to increase exposure with new, and passive job seekers.• Interviewed and vetted candidates for both small-medium and large enterprise / national accounts.• Coached candidates during the consideration process, which always started with a including resume reviews, interview briefing/debriefing, negotiations and closure.• Tracked and managed all job orders using our internal applicant tracking systems (COSMOS, Bullhorn, Excel)

• Managed the day to day business operations for a small, Minority Certified Staffing organization.• Conducted the full life-cycle of IT recruiting for Fortune 500 customers, specializing in PeopleSoft HRMS/HCM, Mainframe and IT Infrastructure • Completed, filed and maintained all necessary documentation to certify the organization with the National Minority Supplier Development Council (NMSDC), the US Small Business Administration (SBA) and several other minority supplier organizations.• Handled full-desk (sales & recruiting) for a high volume of IT needs with large telecommunications companies, including AT&T and Verizon. • Tracked and processed weekly timesheets for 40+ employees• Assisting in payroll operations, and running payroll in ADP Small Business.• Compiled, reviewed and filed USCIS immigration documentation for all H1-B sponsored employees• Kept up to date with current employment law