Heather Kopp Email & Phone Number

Maximize the adoption and utilization of the our digital platforms and the convergence of our Technology Solutions and Cloud offerings to accelerate our transformation and overachieve our objectives, while enabling Business Units (BU) to successfully transform into their new state. Accelerate our success by combining business, customer and platform.

Williamsville, New York

I work closely with our resellers, vendors and even end users to structure payment options that meet customers needs and lead the channel with new and innovate solutions to help partners grow their business.Initiate discovery conversations with our partners to uncover what their needs are, help to fill the financing gaps and leverage our resources to help.

Williamsville, NY

• Manage bad debt expense to company goals through compliance reviews and account monitoring tools. Manage credit decisions to balance credit availability and risk without significant bad debt impact.
• Identify key exposures as they arise and monitor / discuss with Sr. Credit Manager and Sales Team. Support the organization in its sales growth and profitability targets by increasing credit limits, offering.
• Build strong working relationships with each sales business unit to proactively support growth of sales. Build strong customer relationships to build customer loyalty, optimize credit support, and facilitate growth of.
• Hold meetings with cross functional departments as needed to understand their growth goals and key initiatives. Demonstrate strength of customer relationships by providing detailed understanding of customers in the.

Williamsville, NY

• Manage an overall Receivable base of $250M monthly.
• Directly supervise and lead a team of Sr. Credit Specialists.
• Evaluate risk by identifying Reseller issues such as payment habits, changes in ownership and financial issues that impact the overall Company DSO and Bad Debt management.
• Lead probing discussions with Customers and interact with the team to communicate and coordinate between the Reseller, Customer Service, Sales and the Financial Analyst team.
• Monitor identified issues with the team to bring closure to issues.
• Negotiate payment arrangements and influence Customer's payments to fit within approved terms.

• Foster personal growth of team Members.
• Support team, policy and procedures, systems training and company standards.
• Maintain DSO and aging of team portfolio within budgeted limit.
• Monitor the DSO for each credit representative on the team, noticing trends.
• Assist Sr. Specialists in resolving and escalating any outstanding issues.
• Assist Credit Director on various duties, special projects.

• Responsible for a major portfolio base of Reseller accounts of approximately $54M. Ensure that the accounts receivable portfolio turns into cash thereby positively impacting Ingram Micro’s cash flow through direct.
• Monitor Credit Hold of orders, release orders and communicate reasons for delayed shipments due to aging or credit line restrictions.
• Maintenance of Credit Aging standards, DSO and Bad Debt of accounts within assigned portfolio.
• Reconciliation of accounts through investigation of outstanding issues through interaction between the Reseller and internal departments.
• Identify customers with higher sales potential than their credit line and provide details to Credit Analysts/Credit Manager in order to increase credit lines and promote sales growth.
• Escalates problem accounts to Credit Manager, Sales Management and Credit Analyst.

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Bachelor Of Business Administration (Bba), Finance, General

Bs, Business Administration