Heather Kosinski Email & Phone Number

Dayton, Oh, Us

Dayton, Ohio, United States

Dayton, Ohio, United States

• Establish a trusted, strategic advisor relationship with each assigned client• Develop and nurture client relationships• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals• Work to identify and develop upsell opportunities• Be an advocate for client needs/issues cross-departmentally• Manage account escalations• Work closely with internal Business Solutions team to produce products and features • Educate clients in the use of their chosen products

•Creates specialized reports for deliverables that highlight key trends, strategic implications and actionable recommendations •Analyzes and computes market research data•Identifies and monitors competitors and researches marketing conditions or changes in the industry that affects the local advertising space•Provides support to effectively address research goals•Communicates with clients to understand and document the business objectives•Designs or assists the development of survey questionnaires and moderator guides to ensure the necessary data is captured•Makes presentations while answering questions and instilling confidence•Provides timely professional communication with Clients, Senior Leadership and other individuals•Blogging internally and for clients on a needed basis

•Manage the accurate and efficient ordering call tracking numbers and other metrics for every account for strategic decision making. This requires extensive multi-tasking and organizational skills.•Responsible for running a proprietary analytics / optimizer program to pull a broad scope of statistics and performing competitive analyses that benefit our clients’ specific desired target reach areas, thus providing customized solutions for our diverse client base. •Control the start and completion of the call tracking cycle including checking and verifying scheduling and accuracy of all client advertisement components; this responsibility includes the final approval before publication to ensure cost and communication professionalism and efficiency and client satisfaction and trust. This function requires extensive attention to detail and strong communication skills in the organizational-client relationship.•Responsible for the timely integration of new and existing data into various programs and databases including Microsoft Access in order to provide cross-functional teams including account executives, the marketing, senior media strategies, and their clients with the information they need for attaining marketing goals, particularly customer relationships profits. •Assisted in budget management requiring timeliness, accuracy and consistent communications. In this function I managed a project utilizing a cost-benefit analysis of our telecommunications services resulting in a significant profit for Berry Network. This required significant prioritization of responsibilities and time•Graduated from the year long professional education and advancement Managers In Training (MIT) Program

•Assisted with all aspects of over 30 annual prominent and profitable programs to include: Professional Executive Development; Emerging Leader; and the Supervisor Series developed to assist executives in rising in their organizations. The diverse professionals in these programs came from a broad scope of firms and locations. •Responsible for the extensive research required about program presenters and program content in order to develop effective and informative integrated marketing and communications programs for recruiting and informing participants (corporate partners). Research included travel itinerary development (lodging, travel to and from program...), and informative, promotional, and branded onsite program marketing materials •Managed the many details of coordinating these programs from contacting and confirming executives’ attendance and information needs, to the many follow-up details required for the efficient and profitable implementation of each program.

Bachelor Of Science (B.S.), Communications Management/Marketing

Education record