Heather K. Schmidt Email & Phone Number

Madison, Wisconsin Area

Stoughton, WI

• Acted as customer’s accountability partner to achieve desired objective
• Facilitated application process by coordinating documentation collection
• Informed customers on process and procedure
• Salesforce database experience
• Produced reports to improve efficiency
• Developed procedure documentation to prevent errors

1014 Fielder Lane #29, Madison, WI

• Organize 2-year department workflow to improve productivity and communication
• Collaborate with multiple department managers in order to meet organization's goals
• Coordinate client education and events for community
• Serve as main contact with clients and applicants
• Perform public presentations, and in-person consultations to inform potential clients
• Run verifications on applications and summarize results for committee

Port Angeles, WA

• Create procedures and documentation for the implementation of the Neighborhood Revitalization Initiative (NRI)
• Build relationships with organizations and volunteers
• Produce and execute marketing plan
• Track goals and report to the Habitat Board
• Educate, orientate, schedule, train and direct volunteers
• Promote positive volunteer experience

Georgetown, DE

• Present and market for new volunteers and donations
• Interview, schedule, train, and direct volunteers
• Create sustainability & growth programs through forms, tools, training, & reference binders.
• Screen calls and drive box truck for donation pick-up

Bachelor Of Business Administration, Business Management

Activities and Societies: Society for advancement of Management, UWW Chapter of Habitat for Humanity as Board Member

Leadership Certification