• Acted as customer’s accountability partner to achieve desired objective• Facilitated application process by coordinating documentation collection• Informed customers on process and procedure • Salesforce database experience • Produced reports to improve efficiency• Developed procedure documentation to prevent errors• Inspected forms for accuracy and consistency

• Organize 2-year department workflow to improve productivity and communication• Collaborate with multiple department managers in order to meet organization's goals • Coordinate client education and events for community• Serve as main contact with clients and applicants• Perform public presentations, and in-person consultations to inform potential clients• Run verifications on applications and summarize results for committee• Contribute to the creation of department policies • Review floor plans and material options with clients• Certified mortgage originator

• Create procedures and documentation for the implementation of the Neighborhood Revitalization Initiative (NRI)• Build relationships with organizations and volunteers• Produce and execute marketing plan• Track goals and report to the Habitat Board• Educate, orientate, schedule, train and direct volunteers• Promote positive volunteer experience• Evaluate volunteer retention • Oversee volunteer appreciation • Lead NRI committee and prepare agendas

• Present and market for new volunteers and donations• Interview, schedule, train, and direct volunteers• Create sustainability & growth programs through forms, tools, training, & reference binders. • Screen calls and drive box truck for donation pick-up