Heather Jacobs, Pmp Email & Phone Number

Certified Customer Success Leader and Project Manager with 20 years of leading and participating in customer and partner-focused initiatives. Results-driven with a background that includes technology sales, account management, customer success management, ARR retention, and project management. Ability to identify and implement data-driven strategies and build/maintain client relationships has led to greater client retention and increased company revenue.Key skills include:• Successful at developing strong client relationships, strategic planning, process optimization, and managing multiple client accounts/projects simultaneously.• Excelling at quota attainment through new sales, expansions, and ARR retention.• Building, coaching, and motivating a team• Experience with complex solution selling with extended sales lifecycle in a SaaS environment.• Content/Process creation and implementation

Listed skills include Customer Experience, Solution Selling, Team Building, Consultative Selling, and 46 others.