Responsible for optimizing and managing the suite of tools and software platforms used across the Enterprise organization to enhance productivity, workflows, and collaboration. Focused on evaluating the effectiveness of current tools, implementing new solutions, and ensuring that sales teams leveraged the technology to its full potential. Partnered closely with cross-functional teams, including sales, marketing, operations, and IT, to align tools with business needs and drive overall efficiency.

As a Business Process Consultant, I am responsible for understanding business needs through meetings with board members and staff. I have created the vision for the solution, through gathering user requirements and creating functional and technical requirement documents and communications. - Improved business processes and supported critical business strategies by managing the development and implementation of processes and documentation- Analyzed the needs of staff through onsite observations and interviews- Conducted process workshops resulting in more efficient, repeatable and scalable work and materials- Actively monitored existing technologies and assessed their applicability- Created documentation to enable real-time feedback, track engagement and year over year success metrics

- Led discovery sessions to understand business process, technical requirements, and project scope- Built advisory relationships by developing a clear understanding of functional departments goals and pains- Worked with internal teams to build project deliverables, track project progress, and uncover additional areas of opportunity - Presented innovative blueprints and solution programs to new and existing clients- Utilized previous engagements, Salesforce relationships, and prospecting to develop strategic account plan and growth of partner network

Salesforce.com is the enterprise cloud computing leader. Our social and mobile cloud technologies—including our trusted flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways, and allow them to revolutionize the way they sell, service, market, and succeed. Salesforce.com brings together all of your customer information on one platform with social and mobile capabilities built in. This makes our offerings easy to customize and integrate with back office systems and third party applications. And all your data is stored securely in the cloud so it’s easy to access from anywhere. Salesforce.com’s cloud computing model lets you focus on innovating and growing your business. There’s no software or hardware to maintain, and the latest updates are delivered to you automatically, without interruption. Our subscription model lets you pay as you go and instantly scale as your business grows.Companies that use Salesforce become customer companies. They build deeper customer connections, align employees and improve collaboration, increase sales and customer satisfaction, and grow their businesses faster. See how our customers are making their customer company transformations at salesforce.com/customers.

As the global leader in human capital solutions, I helped organizations target and attract their most important asset - their people. By leveraging world-class technology, data-analysis, and a comprehensive partner network to provide superior customer service and match the right people with the right jobs.I specifically worked with middle market franchise business owners and decision makers. I partnered with clients to develop an annual recruitment, advertising, and marketing solution based on their business needs.

- Drove revenue by exceeding sales dollar quota- Cultivated relationships with small businesses using solution based selling as only in store specialist - Made daily cold calls to existing customers based on targeted marketing campaigns- Maintained sales pipeline to expand customer base and exceed quotas- Led onsite instructional classes to increase consumer satisfaction and product knowledge

- Led development of online social media presence using a strategic combination of , professional-networking sites, general social media sites, blogs, press releases- Managed email marketing campaigns designed around a specific sales messages- Utilized web development software to updated product offerings, graphic content- Redesigned sales collateral pieces to effectively reach target audiences- Provided assistance with event coordination for on-site client events

- Sourced and screened candidates for external positions based on set criteria- Worked with senior staff to asses candidate and client compatibility - Managed relationship with onsite recruiter for largest central Ohio client to ensure quality candidate pipeline - Lead Columbus staff during software conversion and technical upgrade process- Worked with remote offices to ensure client satisfaction, quality candidate experiences, and cohesive recruitment process

- Sourced, screened and interviewed candidates for internal and external positions based on set criteria- Conducted interviews and assessed candidates’ knowledge and abilities using progressive intake process- Developed marketing strategies to build new customer base through cold calling and retain current business through pipelined sales- Established working knowledge of interview and recruitment processes with clients to assist them in better defining job requirements, recruiting strategies, and objectives- Recruitment included Human Resource Directors, Chief Financial Officers, Executive Administrative Assistants, Office Managers and Customer Service Representatives

- Wrote window and floor set planning tool directives for PINK stores- Collaborated with visual communications team on redesign of in-store floorset directives- Worked with visual managers during floor set photo shoots to ensure all product is styled and placed correctly- Traveled to stores locally and nationally to assist and evaluate floor set processes- Edited document content to deliver most effective communication and directive tools