Heather Brown Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Markham, Ontario, Canada

Huntsville, Ontario, Canada

Pickering, Ontario, Canada

Toronto, Canada Area

Toronto, Ontario, Canada

Pickering, On

• Created and manage a local businesses social media presence• Researched healthy living trends and new healthy food products• Kept a record of postings, and developed a strategy for posting content• Generated a list of potential promotional products and holidays• Took pictures in store of products and displays• Post promotional material on Tiano's Facebook page to advertise current and new products as well as ways to use products.• Grew Facebook account to over 1000 followers

Toronto, Canada Area

• Welcoming Guests to the Hotel and providing them with a positive first impression while checking-in and explaining hotel facilities.• Assign and coordinate guest’s rooms based on requests both prior to arrival as well as during check-in.• Checking Guests out of the hotel, and answering any billing inquiries or concerns as well as investigating any mischarges.• Responding to Guests questions, concerns and complaints by taking ownership of the situation and following up directly with the guest.• Ensuring routing is set up properly and make adjustments when necessary.• Balancing inventory between MARSHA and Opera, changing room types to ensure the day runs smoothly.• Making reservations in MARSHA and sending out confirmation emails.• Charging advance deposits prior to guests arrival, who have booked the advance purchase rate.• Manage Queue rooms and mobile check- in’s.

Toronto, Canada Area

• Looking after corporate business meetings coffee breaks and meals and keeping in contact with the client during the event to ensure everything runs on time and as smoothly as possible.• Communicating with the hosts of the events to certify that all aspects of the event are running smoothly.• Serving four course, plated meals, carrying oval trays with multiple meals• Communicating with kitchen staff regarding dietary restrictions and special requests.• Moving furniture, and arranging meeting spaces and ballrooms to accommodate the function and suit the host’s needs.• Working with fellow colleagues to ensure all events are set up appropriately, and run as smooth as possible.• Set up, stock and tear down buffets.• Set up and flip meeting spaces and ballrooms

Pickering

• Responsible for making guests feel welcome as well as taking orders, and bringing drinks and meals to tables• Encourage customers to buy additional products such as appetizers and desserts• Work with a team of fellow servers, door and kitchen staff to provide the best service possible and the restaurant runs efficiently• Efficiently manages multiple tasks simultaneously • Effectively communicate with Swiss Chalet consumers in a timely manner• Trained new staff on Serving processes and responsibilities

Pickering, On

• Effectively communicate with customers in a friendly and outgoing manner• Ensured the store is neat and clean at all times• Created displays of grocery and produce on shelves• Responsible for packaging an assortment of grocery and produce• Assigned staff tasks to complete such as stocking shelves and pricing products

Pickering, On

• Created and manage a local businesses social media presence• Researched healthy living trends and new healthy food products• Kept a record of postings, and developed a strategy for posting content• Generated a list of potential promotional products and holidays• Took pictures in store of products and displays• Post promotional material on Tiano's Facebook page to advertise current and new products as well as ways to use products.

Mississauga, On

• Marketed campaigns, events and workshops using print and digital platforms to build hype internally and educate Associates• Achieved an 85% rating on the quality of the workshop I facilitated on 'Green Marketing'• Assisted in the planning, development and execution of the overall marketing strategy• Held weekly training sessions to introduce new Associates to their first assignment, and taught associates how to use Google Drive• Facilitated focus groups to gain market research and feedback on events, marketing initiatives and effectiveness of messages to improve events and the communication of marketing messages• Conducted extensive pre-event preparation to ensure successful delivery• Collaborated with graphic designers, photographers and videographers to design promotional collateral to generate awareness about program campaigns• Wrote proposals to further develop the program, once approved followed through with the implementation of the idea• Managed an extensive database of targeted professors used to promote the PMP through one-to-one marketing

• Responsible for posting, acquiring resumes, screening applicants, scheduling and conducting interviews for available positions• Attended various job fairs and campus recruitment's where I informed potential candidates of available positions, conducted on-site interviews, and collected candidate contact information• Developed a new innovative process for conducting on-site interviews with all the necessary components required by management and created a detailed set of instructions for colleague’s future use

North Bay, On

• Responsible for making guests feel welcome as well as taking orders, and bringing drinks and meals to tables• Encourage customers to buy additional products such as appetizers and desserts• Work with a team of fellow servers, door and kitchen staff to provide the best service possible and the restaurant runs efficiently• Efficiently manages multiple tasks simultaneously • Effectively communicate with Swiss Chalet consumers in a timely manner • Trained new staff on Hostess duties

Worked with a team of fellow students and professors on three related projects: Designer of International Marketing Course, International Business Camp, and Case competitionAided in the development of surveys to understand future consumers wantsCommunicated with partner universities in Holland and England, to organize Business Camp

North Bay, On

Responsible for selling Canadian Tire MasterCard’s in the fieldInformed shoppers of the benefits of having a Canadian Tire MasterCard, collected the necessary contact information and filled out the applicantion Aided in gaining market research through in-store surveys, and determined which card would be most suitable for the consumer based on the information collected

Pickering, On

Responsible for cash and stocking the storeManagerial responsibilities including opening and closing the store, and training new employees Effectively built relationships and communicated with customers in a friendly and outgoing mannerEnsured the store is neat and clean at all timesCreated displays of grocery and produce on shelves

Bachelor Of Business Administration, Marketing

Sound understanding of marketing concepts Ability to lead and work with a team Clear understanding of branding Effective communication.

Hotel, Resort And Restaurant Management Post Graduate Certificate

Ontario Secondary School Diploma

Postgraduate Degree, Hospitality Administration/Management