Heather Cherry Email & Phone Number

Dallas, Tx, Us

Fairmont, Wv, Us

Leading end-to-end digital product management at MVB Bank, driving innovation, collaboration, and data-driven enhancements.

Gainesville, Texas, Us

Supported clinical and administrative operations for patient-friendly service and HIPAA compliance.• Ensured positive first impression by greeting and assisting patients with a warm, professional demeanor.• Employed electronic medical record (EMR) software to streamline patient flow and reduce wait times.• Coordinated with a cross-functional healthcare team to relay patient messages and communicate urgent concerns.• Verified medical insurance and handled billing inquiries, resulting in reduced billing errors.

Deliberate hiatus from profession to focus on personal exploration and realign career objectives with long-term goals.• Stayed connected with the product community to keep up with industry trends and gain fresh technology insights.• Spent valuable time with family, especially young children.• Initiated a new passion project by joining the PTA Board at child’s school.

Coppell, Tx, Us

Led the product strategy for a fintech platform delivering financial documents like bank statements, invoices, and tax forms.• Collaborated with a cross-functional development team to coordinate work, build trust, and improve product outcomes. • Advocated team-based backlog refinement for clearer product requirements and improved sprint planning collaboration.• Contributed to executive briefs for product vision and strategy to ensure features met stakeholder objectives.• Mentored first Scrum team, participated in Scrum ceremonies, and boosted efficiency during Waterfall-to-Agile transition.

Milwaukee, Wi, Us

Managed an email automation platform for independent insurance agents to engage with clients.• Analyzed customer feedback, buyer personas, and user analytics to drive data-driven product decisions.• Introduced requirements gathering, backlog refinement, and Agile methodologies to enhance product development.• Used acquisition, utilization, and retention data to ensure product success aligned with business KPIs.• Collaborated on integrations, providing tech support and consultations to clients, vendors, and engineering teams.• Unified internal teams by syncing communication, documentation, goals, and deadlines.

Dallas, Tx, Us

Oversaw event registration, customer experience, digital marketing, and attendee engagement for chiropractic education conferences.• Utilized event feedback surveys, competitive analysis, and market research to enhance seminar value.• Upgraded online registration, communication, and on-site support to enhance the attendee experience and resolve inefficiencies.• Fostered collaboration and transparency across groups to bridge communication gaps and drive event-wide progress.

Austin, Texas, Us

Managed, designed, developed, coordinated, and conducted all restaurant staff (host, server, bartender, cook, manager) training programs to meet corporate standards.• Enforced customer-centric performance and service standards to maintain consistent, high-quality environment devoted to guest satisfaction.• Demonstrated empathy and resolved problems swiftly in fast-paced and high-risk environments.• Regularly identified and recommended talented team members for promotions resulting in higher staff morale and lower employee turnover.• Optimized operations and responsibilities by exposing staff skill gaps and discovering opportunities for revisions within training programs.• Revised training manuals, guides, evaluations, and related course materials to prioritize guest needs and meet customer satisfaction goals.Corporate Trainer (09/2012 - 03/2013), Bartender/Server (04/2010 - 03/2013)

Bachelor Of Arts (Ba), Rhetoric And Composition/Writing Studies

High School Diploma, General