Heather L. Dykstra Email & Phone Number

Kalamazoo, Michigan Area

• Team: Epic Cadence
• Optimize and create scheduling and registration workflows for Bronson and comm connects
• First contact for build and implementation of all referrals and authorization workflows
• Provide at-the-elbow go-live support for Cadence and Ambulatory workflows
• Implement Ticket Scheduling workflows with Consumer Health (MyChart)
• Completely redesigned scheduling for OBGYN (entire visit type rebuild)

Kalamazoo, Michigan Area

• Team: Epic Radiant
• Developed strong project management skills leading projects for Radiology System leadership
• Optimized relationship between MRI/CT scheduling and complex patient questionnaires
• Redesigned and improved inefficient Maternal Fetal Medicine scheduling workflows
• Created radiology clinical and clerical testing scripts from scratch for the team
• Led optimization projects in the Interventional Radiology space

Greater Grand Rapids, Michigan Area

• Team: Epic Implementation Project (Cerner to Epic)
• Certified in the development of End User Security and Infrastructure maintenance
• Customized user security for all clinical and clerical users for Epic implementation
• Primary analyst on Epic implementation for Security and Infrastructure build
• Administered support for Grand Rapids Hospitals and community practices
• Continuously enhanced current state workflows for process improvement

Center For Technology And Information Solutions: Kentwood, Michigan Area

• Team: Cerner Patient Care Applications
• Focused on process improvement workflows within the IT department (SharePoint)
• Delivered clinical at-the-elbow support for new community connects partners
• Built and maintained all organizations/locations within Cerner
• Offered first level support to third party applications

Center For Technology And Information Solutions: Kentwood, Michigan Area

• Provided go-live support for PowerChart Maternity and FetaLink applications
• Implemented process improvement incentive for ticket workflow procedure
• Updated up to 4000 medications for a pharmacy rebuild in Cerner domains
• Created bi-weekly and monthly statistical reports using Business Objects

Priority Health: Grand Rapids, Michigan Area

• Mentored employees on the introduction/use of a social business networking application using Jive
• Developed and taught in-person courses to educate on the use of business collaboration software
• Created and managed two social groups within the organization to promote health/wellness

Center For Technology And Information Solutions: Kentwood, Michigan Area

• Gained functional experience with ultrasound reporting/image management for women’s health
• Learned about radiology workflows within hospital and primary care office environments
• Updated support documentation for Radiology Information Systems team and helpdesk
• Established a working knowledge of Cerner and its back-end functionality

Haworth College Of Business: Kalamazoo, Michigan Area

• Attended business receptions at WMU to introduce students to the Haworth College of Business
• Served as a WMU recruiter at business events (Business Professionals of America, DECA)
• Met with high school students and incoming freshmen to tour WMU campus

Office Of Information Technology: Kalamazoo, Michigan Area

• Applied technology skills when solving computer application issues with students
• Advanced personal knowledge with current computer programs and software

Office Of Residence Life: Kalamazoo, Michigan Area

• Enforced Residence Life rules and regulations resulting in a safe and enjoyable living environment
• Led monthly meetings to ensure students were kept up-to-date on all pertinent information

Office Of Sustainability: Kalamazoo, Michigan Area

• In charge of campus event planning to promote recycling and energy conservation with my team
• Partnered with Western Student Association in advertising and public relations support

Bachelor Of Business Administration (B.B.A.), Health Informatics And Information Management

Activities and Societies: • Student Panel Speaker (HIIM) • Business Technology Network (BTN) • Western Student Association (WSA) • Future.

High School Diploma

Activities and Societies: • National Honors Society (NHS) • Michigan Model United Nations Conference (MIMUN)