Heather Leah Email & Phone Number

Reston, Virginia, United States

Chief of Staff for the Military Health System

Baltimore, Maryland Area

Washington D.C. Metro Area

Advise leading health care organizations on strategy, technology, operations, and process improvement.

1500 Forest Glen Road, Silver Spring, Maryland 20910

Vice President, Integrated Operations, 2013 – 2017• Operations for a high-volume, 425-bed acute care teaching hospital and multiple locations. • Manage over 400 employees and the Environment of Care (EOC).• Oversee $29M annual operating and $8M-$18M annual capital budgets.• Created $12M+ in savings over four years through structured tracking and reporting of purchase services. • Accountable leader for construction completion and opening of 8 Story, 234,000 sq. ft. 150 bed patient tower, $197M initiative. • Addressed potential threats to staff, patients and visitor safety resulting in enhanced processes, policies, and facility improvements which contributed to an 80% reduction in work place violence injuries. • Accountable executive for construction projects in the ED, pharmacy, lab, clinical floors, and 54,000 sq. ft. admin building. • Developed the five-year Master Facilities Strategic Plan & Budget Estimates $60M• Evolved staffing models and career ladders in Central Sterile Processing, Plant Ops, Supply Chain, and Security departments. Senior Information Systems Director, 2003 – 2013• Facilitated and documented five-year strategic plan and business case for all back-office ERP applications • Led technology RFP’s, system design, conversions, consolidation, integration, reporting, training, and support for all ERP applications for 44 hospitals. • Facilitated design and approval of 110 supply chain business processes with 150 front-line staff and CXO leaders. • Coached and developed 80+ team member associates and leaders. • Most senior IT leader overseeing WAN, LAN, data center, phone systems, desktop, hospital software applications, IT project and support teams for Holy Cross Hospital. • Key stakeholder in the creation of the Maryland State Health Information Exchange (CRISP)• Developed IT infrastructure, desktop, network and software application budget estimates for new hospital construction.

Washington D.C. Metro Area

Worked with peer hospital CIO's in the development of the CUA Healthcare IT Master's Course Curriculum. Developed the program and project management course curriculum based on the PMBOK guide. Taught two semesters of project management to the Information Technology Master's program participants.

Washington D.C. Metro Area

FCG provides information technology and other consulting services to payors, providers and other healthcare organizations in North America and Europe. The company provided its services to over 360 clients. The Company's services were designed to increase its clients' operations effectiveness in order to reduce cost, improve customer service and enhance the quality of patient care.• Managed five PeopleSoft 8.0 finance, human resources and payroll projects for a 40K+ employee health delivery organization. • Oversaw 50+ direct resources from seven consulting firms. • Led projects that ranged from $4M to $7M and included a data warehouse component and general ledger conversions from four different legacy systems. • Led project management for 30- to 40-person teams on a complete Lawson Implementation of the Financials, Human Resources and Procurement version 7.1.2 Suites for a large medical center in a university setting. • Implemented 40+ interfaces, a chart of accounts rebuild and a purchasing card web front end. • Built payroll, human resources and accounts payable departments.• Managed the IS technical team and functional experts in the implementation of One-Staff Resource Scheduling application Oracle version 14.1.

Washington D.C. Metro Area

• Provided subject matter expertise to and worked with an enterprise applications development team that created all the general ledger, asset management, accounts payable and reporting software for BFI and BFI International. • Developed all the training and implemented across all BFI domestic operating locations. • Transferred to BFI International, Utrecht Netherlands, where I continued to evolve the software to meet various countries GAAP and government reporting requirements with the development team and implemented in Spain, Germany, Finland, Belgium, Holland, England, and Italy.