Heather Leer Email & Phone Number

Hemet, Ca, Us

• Subject matter expert on UKG Ready US and Canada Payroll configuration and implementation methodology.• Run twice weekly forums to help direct and implementation partner Solutions Consultants with complex configurations and troubleshooting out of balances or inconsistent results.• Respond to and close configuration related ServiceNow tickets within the allotted SLAs.• Develop and deliver training sessions, 30 minutes-8 hours/multi-day, to ensure Solutions Consultants are trained on upcoming features and/or common and complex configurations. Includes creating hands on activities and final assessments.• Develop and publish configuration processes for legislation requirements and product enhancements.• Publish and maintain configuration-related articles (How Tos, FAQs, Troubleshooting common issues, etc.).ACCOMPLISHMENTS• Development and delivery of a 2-day Canada Payroll training webinar (live, online) for 35 implementation Solution Consultants and Support Representatives, focusing on Canada payroll fundamentals and UKG Ready Canada Payroll configuration best practices.• Noida, India (UKG internal) on-site training development and delivery for 14 application consultants on UKG Ready US Payroll configuration.• Philippines (Accenture) on-site training development and delivery for 17 solution consultants/PMs on UKG Ready US Payroll configuration and consulting best practices.

• provide insight and advice on strategic initiatives for overall Pride ERG, in collaboration with UKG BEI department• monthly newsletters

• Run weekly forums to help Solutions Consultants with configuration and check history balancing questions• Respond to and close configuration related ServiceNow tickets within the allotted timeframe• Track payroll module project risk status and coach Solutions Consultants when projects are at risk• Track payroll module Check History status and coach when at risk• Develop and publish configuration processes for legislation requirements and product enhancements• Publish and maintain configuration-related articles (How Tos, FAQs, Troubleshooting common issues, etc.)ACCOMPLISHMENTS• Developed Smartsheet tracker with real-time updates from Project Schedule to track Time application project status and notify project team of status based on current risk.

ACCOMPLISHMENTS• Spearheaded groundbreaking partnership between UKG and The GenderCool Project to offer UKrewers curated support for families of trans and nonbinary children

ACCOMPLISHMENTS:• established recurring events with members of the Pride organization

• Run weekly forums to help Solutions Consultants with configuration and check history balancing questions• Respond to and close configuration related ServiceNow tickets within the allotted timeframe• Track payroll module project risk status and coach Solutions Consultants when projects are at risk• Track payroll module Check History status and coach when at risk• Develop and publish configuration processes for legislation requirements and product enhancements• Publish and maintain configuration-related articles (How Tos, FAQs, Troubleshooting common issues, etc.)ACCOMPLISHMENTSo Developed a Smartsheet to track status of Check History approvals, creating more visibility of the process and helping prevent pushes due to check history statuso Hybrid Dimensions Time/WFR HR & Payroll implementation

• Responsible for all adoption-related communication with adopters and fosters, from pre-application through post-adoption• Run the adoption center as adoptions managero Assist appointments and walk-ins with adoption-related needso Process applications, while following SOPs regarding acceptable application responseso Process adoption, including taking paymentACCOMPLISHMENTSo Coordinated the adoption of over 2,000 pets during a pandemic year (2020)o Helped with the intake of over 2,200 live animals when the local shelters went on furlough due to COVID-19

• Design, build, test, deploy, and support Workforce Ready and Dimensions payroll implementations• Configure and test scenarios based on client needs• Gain client trust and future partnerships by utilizing training and organization skills to fuel confidence with a new product and change management• Create training guidelines and testing worksheets for clients to utilize during the testing phase of projects• Remain an active advisor by supporting the client through implementation turnover to Kronos Global Services• Build out all system data from a design document, including general ledger, import files, export files, taxes, earnings codes, deduction codes, vendor data, custom reports, multi-EIN functions, and delivery policies• Travel on-site with clients to support through different stages of the project, including instructor-led training classes for white glove services clients• Import and balance historical payroll data for clients going live after January 1st• Use DataWatch to convert client-provided data into available formats for importing into Kronos systems• Maintain knowledge on system updates and attend any new training opportunities• Maintain strong communication skills in a remote position with clients, partners, and coworkersACCOMPLISHMENTSo Primary payroll module builder, tester, and go-live consultant on all YMCA projectso Successfully completed from start-to-turnover 15+ projects with high client ratings

Dallas, Tx, Us

• Processed biweekly multi-state payrolls for 3 of the 8 company codes (total of approximately 1,000 employees)• Assisted employees with garnishment questions and reconciliations• Calculated benefit payments due for employees returning from leaves of absence• Pay data entry and uploads of pay data, master file changes (including taxes, direct deposit, deductions), garnishments (entry, administration, and reconciliation)• Communicated with ADP and ADP Garnishment services regarding system-level and garnishment inquiries• Wrote and distributed payroll-related reports using payroll reporting software• Assisted with the reconciliation of annual tax filings, including W-2s and amendments; application for tax IDs• Communicated with ADP Tax Services and agencies regarding tax inquiresACCOMPLISHMENTSo Ensured the accurate and timely payment of over 200 employees on an off-cycle company closureo Successfully tested and implemented new sick policies in eTime based on California, San Francisco/Oakland, and Seattle sick pay laws effective July 1, 2015 and January 1, 2016o Established new internal procedures for the tracking and reconciliation of garnishments to create greater efficiency and accuracy with withholding

San Diego - Us | Tokyo - Jp, Us

• Processed biweekly multi-state payrolls for approximately 4,000 employees (including international assignees and expats), semimonthly Canadian payroll• Assisted employees with tax, garnishment, and leaves of absence questions and reconciliations• Pay data entry and uploads of pay data, master file changes (including taxes, direct deposit, deductions), garnishments (entry, administration, and reconciliation), leaves of absence pay calculation• Wrote and distributed payroll-related reports using payroll reporting software• Communicated with ADP and ADP Garnishment services regarding system-level and garnishment inquiries• Reconciled quarterly and annual tax filings, including W-2s, W-2c, and amendments; application for tax IDs• Communicated with ADP Tax and agencies regarding tax inquiriesACCOMPLISHMENTSo Collaborated with the Payroll team to successfully pass Sarbanes-Oxley (SOX) internal audit for FY2012 & FY2010o Participated in the successful upgrade from ADP Enterprise v.4 to Enterprise v.5o Participated in the successful implementation of ADP PayForce to ADP Enterprise v.4, as well as Kronos upgradeo Established new internal procedures regarding leaves of absence, garnishments, and employee product purchase loans to create greater efficiencyo Facilitated the successful acquisition of a company with employees and benefits outside of regular company procedures through Dec. 31 (successfully standardized acquired company Jan. 1, 2011)

Navy Family Ombudsman are communication links, information and referral resources, and advocates for command family members. Appointed by the Commanding Officer, Command Ombudsmen are trained volunteers and spouses of service members within the command. As an Official Command Representative, the Ombudsman is a point of contact for all family members connected to the Command including spouses, parents, and extended family members.

The USS Comstock's Family Readiness Group is a nonprofit organization of family members and friends of sailors on board the USS Comstock and does officially represent the Department of the Navy (DoN) or USS Comstock.

Woburn, Ma, Us

Temp-to-Hire position. See above position with Sony Electronics.

Waukegan, Il, Us

• Processed weekly union payroll for approximately 50 employees, biweekly and monthly multi-state payroll for approximately 400 employees (including international assignees and expats)• Pay data entry and uploads of pay data, master file changes (including taxes, direct deposit, deductions), garnishments (entry, administration, and reconciliation), leaves of absence pay calculation, monthly union reporting• Communicated with Ceridian regarding system-level and garnishment inquiries• Reconciled quarterly and annual tax filings, including W-2s, W-2c, and amendments; application for tax IDs• Communicated with Ceridian Tax and agencies regarding tax inquiriesACCOMPLISHMENTSo Collaborated with Human Resources to successfully implement co-employer system with 4-week turnaround for go-live date

Vernon Hills, Il, Us

Temp position. Reporting to the Payroll Supervisor of a multistate Technology company of over 5,000 employees.• Garnishments (entry, administration, and reconciliation)• Communicated with ADP Garnishment Services

Lake Forest, Illinois, Us

• Processed biweekly multi-state payroll for approximately 9,000 employees• Pay data entry and uploads of pay data, master file changes (including taxes, direct deposit, deductions), garnishments (entry, administration, and reconciliation)• Communicated with ADP and ADP Garnishment Services regarding system-level and garnishment inquiries

Chicago, Illinois, Us

Temp position. Reporting to the Payroll Manager of a multistate Printing company of over 15,000 employees.• Master file changes (including taxes, direct deposit, deductions) using PeopleSoft for approximately 15,000 employees• Garnishments administration and reconciliation

• Processed biweekly multi-state payroll for approximately 700 employees• Pay data entry, master file changes (including taxes, direct deposit, deductions), garnishments (entry, administration, and reconciliation)• Communicated with UltiPro regarding system-level inquiries• Assisted with accounts payable entries and miscellaneous office administration• Reconciled monthly benefits billings

San Diego, Ca, Us

• Processed biweekly multi-state payroll for approximately 1,200 employees• Pay data entry and uploads of pay data, master file changes (including taxes, direct deposit, deductions), garnishments (entry, administration, and reconciliation)• Communicated with ADP regarding system-level inquiries

• Processed weekly payroll for approximately 120 union and 10 overhead employees• Pay data entry, hiring & terminating employees, master file changes (including taxes, direct deposit, deductions), garnishments (entry, administration, and reconciliation)• Temporary unemployment claims• Monthly union reporting

• Processed weekly payroll for approximately 180 employees• Pay data entry, hiring & terminating employees, master file changes /9including taxes, direct deposits, deductions), garnishments (entry, administration, and reconciliation)• Communicated with ADP regarding system-level inquiries

Foothill Ranch, California, Us

Temp position. Reporting to the Human Resources Manager of a multistate Biotech company of over 250 employees.• Processed biweekly payroll for approximately 250 employees• Pay data entry, hiring & terminating employees, master file changes (including taxes, direct deposits, deductions), garnishments entry• Communicated with ADP regarding system-level inquiries• Assisted during new employee orientations and benefits overviews

Post-Baccalaureate Certificate, Leadership Essentials

Bachelor Of Arts (B.A.), Project Management