Assist mid-size companies to increase revenue growth by offering hands-on consulting to provide Best in Class service to both internal and external client base in addition to exceptional service for both inbound and outbound client interactions.Includes but not limited to: Liaison between inter-departments, streamline processes, review of treatment strategies, identify and create KPI’s, reduce and eliminate redundancies. Develop scripting, monitoring, feedback for client interactions. Create client communications, employee communications, etc.

Define and implement a comprehensive customer service strategy to support and compliment the Transworld Systems relationships with all levels of clients and independent contractors. Focus on account management, proactive service and reactive service. In addition to the management of Transworld Systems Sales Rep Support, Client Solutions, Order Processing, Payment Processing, Data Processing, Recruiting and Sales Support Administration focus on new centralized client launch process, on shore and off shoring client services, and efficient management Transworld Systems client account receivables.

Manage the daily operations of teams supporting Transworld System clients and 700+ independent contractors. The departments I manage include: Sales Rep Support, Client Solutions, Order Processing, Payment Processing, Data Processing, Recruiting and Sales Support Administration all located in Santa Rosa, CA, Client Support, Centralized Servicing located in Phoenix, AZ and Accounts receivables team located in Schaumburg, IL.

responsible for team of 8 managers and 200+ sales associates handling inbound retention calls for AT&T clients as well as acquition calls to gain new business.

supported the implementation of new products and services being offered by AT&T for residential clients. Managed projects and programs handled by 800+ sales associates.

managing inbound and outbound sales teams of 25+ associates. Managed toward the objectives of the company for sales. Developed team members to acheive satisfactory+ results.