Manager, Technical Account Mana
Current
Jun 2023 - Present
AeroLeads people directory · profile
Heather Shepherd Email & Phone Number
Senior Leader Customer Experience
at
LiveVox
1 work email found
@livevox.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Leader Customer Experience
Location
Blue Springs, Missouri, United States
Company size
Who is Heather Shepherd? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Heather Shepherd is listed as Senior Leader Customer Experience at LiveVox, a company with 467 employees, based in Blue Springs, Missouri, United States. AeroLeads shows a work email signal at livevox.com and a matched LinkedIn profile for Heather Shepherd.
Heather Shepherd previously worked as Manager, Technical Account Mana at Livevox and Senior Technical Account Manager at Livevox. Heather Shepherd holds Master Of Business Administration (Mba), Finance, 3.83 from Jones International University.
Company email context
Email format at LiveVox
This section adds company-level context without repeating Heather Shepherd's masked contact details.
{first_initial}{last}@livevox.com
89% confidence
AeroLeads found 1 current-domain work email signal for Heather Shepherd. Compare company email patterns before reaching out.
Profile bio
About Heather Shepherd
Heather Shepherd is a Senior Leader Customer Experience at LiveVox. She possess expertise in leadership, team building, account management, management, sales operations and 37 more skills.
Listed skills include Leadership, Team Building, Account Management, Management, and 38 others.
Current workplace
Heather Shepherd's current company
Company context helps verify the profile and gives searchers a useful next step.
Livevox
10 roles · 31 years
Heather Shepherd work experience
A career timeline built from the work history available for this profile.
Senior Technical Account Manager
Jul 2019 - Jun 2023
Vice President Business Services
S6 Consulting
Assist mid-size companies to increase revenue growth by offering hands-on consulting to provide Best in Class service to both internal and external client base in addition to exceptional service for both inbound and outbound client interactions.Includes but not limited to: Liaison between inter-departments, streamline processes, review of treatment.
Dec 2018 - Jul 2019
Vice President Client Operations And Sales Support
Define and implement a comprehensive customer service strategy to support and compliment the Transworld Systems relationships with all levels of clients and independent contractors. Focus on account management, proactive service and reactive service. In addition to the management of Transworld Systems Sales Rep Support, Client Solutions, Order Processing.
Jul 2013 - Dec 2018
Director Of Client Operations And Sales Support
Manage the daily operations of teams supporting Transworld System clients and 700+ independent contractors. The departments I manage include: Sales Rep Support, Client Solutions, Order Processing, Payment Processing, Data Processing, Recruiting and Sales Support Administration all located in Santa Rosa, CA, Client Support, Centralized Servicing located in.
Jan 2005 - Jun 2013
Director Client Operations And Sales Support
2005 - 2011
~6 yrs
Sales Manager
responsible for team of 8 managers and 200+ sales associates handling inbound retention calls for AT&T clients as well as acquition calls to gain new business.
Jan 2004 - Nov 2004
Program Manager
supported the implementation of new products and services being offered by AT&T for residential clients. Managed projects and programs handled by 800+ sales associates.
Apr 2001 - 2003
Supervisor-Inbound And Outbound Sales Teams
managing inbound and outbound sales teams of 25+ associates. Managed toward the objectives of the company for sales. Developed team members to acheive satisfactory+ results.
1998 - 2003
~5 yrs
Inbound And Outbound Sales Associate
1995 - 1998
~3 yrs
Team & coworkers
Colleagues at LiveVox
Other employees you can reach at livevox.com. View company contacts for 467 employees →
AK
Arun. Kumar
Colleague at LivevoxBengaluru, Karnataka, India, India
View →
KK
Kantharaja Krishnappa
Colleague at LivevoxBengaluru, Karnataka, India, India
View →
LE
Lisa Evans
Colleague at LivevoxPataskala, Ohio, United States, United States
View →
JF
Juan Felipe Agudelo Arboleda
Colleague at LivevoxMedellín, Antioquia, Colombia, Colombia
View →
RB
Roopa B.S
Colleague at LivevoxBengaluru, Karnataka, India, India
View →
MC
Myles Chavenson
Colleague at LivevoxGreater Philadelphia, United States
View →
RC
Rajeev Chandraprakash
Colleague at LivevoxBengaluru, Karnataka, India, India
View →
XV
Ximena Velasco
Colleague at LivevoxColombia, Colombia
View →
LC
Lenita Coker
Colleague at LivevoxNorcross, Georgia, United States, United States
View →
SM
Sheeba Ms
Colleague at LivevoxBengaluru, Karnataka, India, India
View →
Arun. Kumar
Colleague at LivevoxBengaluru, Karnataka, India, India
View →
KK
Kantharaja Krishnappa
Colleague at LivevoxBengaluru, Karnataka, India, India
View →
LE
Lisa Evans
Colleague at LivevoxPataskala, Ohio, United States, United States
View →
JF
Juan Felipe Agudelo Arboleda
Colleague at LivevoxMedellín, Antioquia, Colombia, Colombia
View →
RB
Roopa B.S
Colleague at LivevoxBengaluru, Karnataka, India, India
View →
MC
Myles Chavenson
Colleague at LivevoxGreater Philadelphia, United States
View →
RC
Rajeev Chandraprakash
Colleague at LivevoxBengaluru, Karnataka, India, India
View →
XV
Ximena Velasco
Colleague at LivevoxColombia, Colombia
View →
LC
Lenita Coker
Colleague at LivevoxNorcross, Georgia, United States, United States
View →
SM
Sheeba Ms
Colleague at LivevoxBengaluru, Karnataka, India, India
View →
4 education records
Heather Shepherd education
Master Of Business Administration (Mba), Finance, 3.83
Bachelor Of Science In Business Administration, Business
Bsba, Business
Associates, Business
Longview Community College
FAQ
Frequently asked questions about Heather Shepherd
Quick answers generated from the profile data available on this page.
What company does Heather Shepherd work for?
Heather Shepherd works for LiveVox.
What is Heather Shepherd's role at LiveVox?
Heather Shepherd is listed as Senior Leader Customer Experience at LiveVox.
What is Heather Shepherd's email address?
AeroLeads has found 1 work email signal at @livevox.com for Heather Shepherd at LiveVox.
Where is Heather Shepherd based?
Heather Shepherd is based in Blue Springs, Missouri, United States while working with LiveVox.
What companies has Heather Shepherd worked for?
Heather Shepherd has worked for Livevox, S6 Consulting, Transworld Systems, and At&T.
Who are Heather Shepherd's colleagues at LiveVox?
Heather Shepherd's colleagues at LiveVox include Arun. Kumar, Kantharaja Krishnappa, Lisa Evans, Juan Felipe Agudelo Arboleda, and Roopa B.S.
How can I contact Heather Shepherd?
You can use AeroLeads to view verified contact signals for Heather Shepherd at LiveVox, including work email, phone, and LinkedIn data when available.
What schools did Heather Shepherd attend?
Heather Shepherd holds Master Of Business Administration (Mba), Finance, 3.83 from Jones International University.
What skills is Heather Shepherd known for?
Heather Shepherd is listed with skills including Leadership, Team Building, Account Management, Management, Sales Operations, Customer Retention, Sales, and Process Improvement.
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