Heather Lemcke Email & Phone Number

Member of a regional team that audits, merchandises, and services specific products for nationally recognized department stores.

A member of a high-volume team that makes insurance driven medical decisions on a daily basis. Evaluation of customer’s medical conditions/history. Determined who may or may not receive medical insurance coverage based on individual knowledge of conditions, risk to the company, additional research, and consultations with the medical team/corporate doctor.• Independently conducted full medical histories on all applicants• Independently evaluated and researched all medical conditions• Assess the risk level of applicants as well as risk to the company• Medical Record Review• Issue medical policies based on risk assessments

Medical Assistant (2002-2005)Clinic Management Support and Medical Information Superuser (2005-2008)EMR Trainer/End-user Support (2005-2008)A member of the proactive management at the Miller Health and Fitness Center. Proficient in all clinical and administrative duties. Team member in the set-up, opening and development of the Miller Health and Fitness Center. Participated in the customization and roll out of GE Centricity Practice Management and EMR over six clinical sites. A lead superuser within the EMR training team. Assisted with all clinic event planning and coordination.Member of• Clinic Operations Committee• Worker Compensation Committee• EMR Practice Management TeamMedical Assistant experience in• On-site clinics at Rockwell Automation, Miller Brewing Company and Quadmed sites (FP/OccMed) health fairs, screenings, flu clinics• Urgent Care• In-office/emergency surgeries, pre-op exams• Family Practice with OBGYN services• ROI/HIPPAA/Medical RecordsAdditional duties• Clinical coverage at all sites within the organization as needed (Reception/Medical Assisting)• Transcription• Assisted with maintaining the Centricity EMR database• Trainer - three consecutive years as a medical information program trainero Traveled to local and satellite clinics (WI, NY, MS) to implement EMR• Assisted with the managerial duties for both clinical and administrative departmentso Resume review/hiring, minor disciplinary action, approval of OT/comp time• Evaluated and assisted in the development of workflow processes in both clinical and administrative settings• Participated in the Lean Initiative for clinic process improvement• Participated in the launch of the Miller Health and Fitness Center• Event planning and coordination

Medical Assistant Occupational Health/Health Screening LeadAssured all workloads were completed in a timely manner. Provided support and training for all employees in the department.Assisted physicians with• Health screening exams• Pre-employment exams• FAA exams• Off-site examsAdditional duties• Assisted with general in-office and emergency procedures/surgeries and documentation• Conducted Drug Screens, Audiograms, Fit Testing, FAA exams, EKG, PFT, DOT exams• Developed department Standard Operating Procedure (SOP) manuals• Trainer for the Health Screening Dept• ROI/Medical Records

Maintained the front office area and assisted in the clinical area on a part-time basis. Maintained all medical files and assisted the office manager with billing and coding.• Family Practice with OBGYN services• Immigration exams• Assisted with procedures and in-office surgeries• Full medical assistant duties as coverage• Front off administration, registration, maintained patient database• Insurance verification/authorizations• ROI/Medical Records

Bsm, Management

Aab, Business Management

Diploma, Certified Medical Assistant