Heather Lennox Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Liaise between donors, departments and experts, and provide support for furthering WWF-Canada’s mission.• Work with donors and internal teams to develop a regular stream of stories aligned with WWF-Canada’s values and strategic directions, promoted both internally and externally via the press, website and social media.• Actively participate in planning meetings across departments to develop strategic communications goals, design donor communications, and execute fundraising and donor… Show more • Liaise between donors, departments and experts, and provide support for furthering WWF-Canada’s mission.• Work with donors and internal teams to develop a regular stream of stories aligned with WWF-Canada’s values and strategic directions, promoted both internally and externally via the press, website and social media.• Actively participate in planning meetings across departments to develop strategic communications goals, design donor communications, and execute fundraising and donor stewardship initiatives.• Facilitate community and school fundraising initiatives, business incentive donors and third-party inquiries as primary contact for potential donors.• Enter, update and maintain constituent and gift information for all third-party event data with meticulous attention to the integrity of data entry and reporting processes.• Lead customer service for WWF-Canada’s symbolic adoptions program and help improve the gift-processing protocol for e-store purchases and donations by streamlining processes, creating forms and training staff and volunteers.• Problem-solve and assist stakeholders by acting as a key contact in resolving issues in a timely, proactive and donor-focused manner as they pertain to fundraising activities, gifts, and donor preferences.• Clearly translate science-based responses to technical inquiries for external stakeholders regarding conservation issues, partnerships, and campaigns, furthering conservation initiatives and brand awareness.• Led and deployed an action plan as part of an overall initiative to recognize and support diversity within our department.• Support with recruitment by developing key questions and screening new applicants through conducting telephone interviews and reference calls for employment candidates across all departments.• Provide support to the Donor Engagement and Philanthropy team by leading the creation and delivery of stewardship benefits to acknowledge and support mid-level donors. Show less

Toronto, Ontario, Canada

Toronto, Canada Area

• Contribute to, edit and proofread various internal and external communications documents, including forms for donor gifts and departmental manuals detailing operations and procedures, working both independently and collaboratively.• Developed effective remote-working strategies while under pressure and on a short timeline to meet organizational standards despite unusual and difficult circumstances caused by COVID-19.• Generated ideas to draft organizational behaviours intended to… Show more • Contribute to, edit and proofread various internal and external communications documents, including forms for donor gifts and departmental manuals detailing operations and procedures, working both independently and collaboratively.• Developed effective remote-working strategies while under pressure and on a short timeline to meet organizational standards despite unusual and difficult circumstances caused by COVID-19.• Generated ideas to draft organizational behaviours intended to facilitate a range of people-related initiatives, including recognition, inclusion and diversity, and communications, through meaningful consultation via interviews and focus groups with key stakeholders as a member of the Values and Culture committee. Show less

Toronto, Canada Area

Toronto, Canada Area

• Conceptualized, organized and executed research and communications initiatives to inform department strategy, including constructing interview outlines, conducting interviews and collaborating with diverse stakeholders for insight and inspiration to create compelling stories about students, faculty, staff and community partners.• Organized and interpreted primary and secondary research findings, prepared impactful written reports, created dynamic visual presentations, and provided… Show more • Conceptualized, organized and executed research and communications initiatives to inform department strategy, including constructing interview outlines, conducting interviews and collaborating with diverse stakeholders for insight and inspiration to create compelling stories about students, faculty, staff and community partners.• Organized and interpreted primary and secondary research findings, prepared impactful written reports, created dynamic visual presentations, and provided insightful strategic recommendations. Show less

Toronto, Canada Area

• Provided emotional and operational support over phone through considered communication with doctors and residents suffering mental health issues, abusive situations, relationship concerns, and other social or professional difficulties.

Toronto, Canada Area

• Performed laboratory procedures relating to sample collection and retrieval with absolute accuracy.• Reviewed patient charts, collected data, developed and maintained databases, compiled research-driven reports for supervisors and external clinics, and communicated findings in an appropriate manner to both doctors and patients.

Certificate, Digital Strategy And Communications Management

• Developed vital strategies for success in the rapidly changing digital and social media landscape. • Rigorously practiced integrating.

Master Of Environmental Studies, Mes, Human/Non-Human Animal Relations & Social And Political Dimensions Of Health And Environment

Activities and Societies: Major Research: Explored the social construction of raccoons and how society and culture shape encounters.

Bachelor Of Environmental Studies (Hons), Bes, Environmental Management – Policy, Resources & Conservation

Activities and Societies: Thesis: Explored social phenomena driving the illegal translocation of raccoons. • Examined laws and explored.

Bachelor Of Science (Hons), Bsc, Psychology

• Developed thorough understanding and rigorous experience in a wide range of quantitative and qualitative statistical procedures.