Heather Forst, Mba Email & Phone Number

Costa Mesa, Ca, Us

Hello Heart's mission is to empower people to understand and improve their health using smartphone technology. We help employers and health plans take heart risk under control with a clinically based smartphone solution.

Irvine, California, United States

• Spearheaded a Salesforce training and learning program, resulting in a 25% increase in usage and efficiency in the internal Salesforce instance.• Led as executive sponsor for key accounts, keeping all stakeholders informed, overseeing successful deployments and managing escalations, ensuring swift resolutions, and maintaining customer satisfaction; built trust and credibility with clients to drive long-term partnerships.• Developed and executed near-term strategies, resulting in a 20% increase in client retention and a 15% boost in upsell opportunities within the first year.• Pioneered programs to capture (Voice-of-the-Customer) and relay product feedback and recommendations to the Engineering team.• Aligned closely with Delivery Operations on projects to ensure smooth client journey onboarding post-go-live transition to the Account Management team.

• Played a critical role as an executive team member, providing strategic input and guidance to support overall business goals and objectives.• Provided management consulting to our key partners to identify solutions to problems, maximize business performance, and improve business processes.• Achieved a $200K reduction in department overspending by establishing ROI metrics and budget controls to improve prioritization of the $4MM department budget.• Spearheaded the implementation of new project management software across the organization, cutting project lead times by 28% and improving efficiency.• Successfully led the implementation of a time-tracking software initiative, recovering $1 million in yearly client revenue loss.• Took the lead on M&A initiatives, aligning staff and processes with the core business and ensuring successful integration of acquired companies, resulting in enhanced growth and profitability.

• Led organizational growth efforts through strategic recruitment, collaboration with sales on key accounts, and support of critical strategic projects. • Led the implementation of preemptive risk mitigation measures, leading to a 36% growth across the business book; orchestrated strategic interventions that fortified the company's financial health and bolstered operational efficiency.• Directed initiatives to forge strong alliances with top healthcare accounts, delivering $18M in annual revenue; upheld exceptional client retention rates with near-zero churn across five years.• Delivered a series of targeted coaching sessions focused on advanced account management strategies, leading to a 30% increase in upsell opportunities and a 20% boost in annual contract values.

Greater Los Angeles Area

• Engineered and managed a high-achieving team of National Account Executives (NAE) and Client Success Managers (CSM), delivering exceptional results by securing partnerships with 5 Fortune 500 companies, driving a $2M increase in annual revenue.• Championed attaining $5.4M in annual revenue by developing and maintaining strong relationships with top accounts, establishing the organization as a reputable and dependable partner in the industry.

• Led monthly and quarterly strategic account reviews, demonstrating an unwavering commitment to customer service and adding new customers while maintaining excellent service levels with existing accounts.• Engineered and managed business affiliations with premier healthcare accounts, yielding $1.7M in annual revenue and securing minimal churn for three successive years; crafted bespoke solutions and cultivated robust client relationships for enduring success.

- Trained new and existing clients and hires on digital marketing practices- Responsible for managing and executing all new agency projects- Reviewed & approved marketing literature - Created strategic marketing plans for high-level clients to review and implement- Wrote jargon-free help tools that reduced client support

Greater Los Angeles Area

-Recognized for superior work ethic and high levels of productivity.-Honored with “Top Sales Person” for 6 consecutive months. -Attended seminars on digital marketing, lead generation & team building.-Traveled frequently to meet with clients to discuss their marketing needs.-Provided decisive, proactive operating leadership in numerous project situations.-100% on-time delivery of assigned projects

Mission Viejo

-Responsible for coordinating and executing youth camps. Primary responsibilities included facility and charter bus reservations, background checks, supervising medication distribution, balance collection, budget vs. actual projections, parent meetings, hospital trips (when needed), entertainment, and speaker bookings.

California

-Designed and implemented training programs to accelerate my clients objectives and natural abilities.-Developed a post rehab therapy program for clients recovering from injuries.-Created comprehensive nutrition plans for adequate nutrition and weight loss.-Responsible for analyzing hundreds of clients and providing them with a clear and concise plan to help achieve their current and future goals.

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: Nominated as Poets and Quants 2024 "Best and Brightest" Dean's List (Top 5% of students) New Student Ambassador

Bachelor Of Business Administration (Bba), Business, Management, Marketing, And Related Support Services