Manage and direct up to 15 employees across 4 regional locations including Plattsburgh, Queensbury, Half Moon and Albany, NY. Directed all operational needs of four buildings - maintained allL equipment, vehicles, suppliers and insurances for 21,000 sq. ft. Manage combined Operations and Retail budget of $456K. ►Revenue and Profit Growth: Successfully increased revenues by $400K in times of decreasing membership. Introduced "kitting" of member supplies for a profit margin of 89%, an increase of 22%. Generated new products/services and distribution system for various target markets. Created cost effective packaging and shipping processes to support e-commerce site.►Strategic Planning & Leadership: Created annual departmental Operational Plan. Selected for and served on Strategic Learning and GAP Analysis Committees with CEO, managers and Board members.►Cost Reduction Strategies & Purchasing: Optimized the utilization and conservation of the organization's resources; created cost saving programs and processes that resulted in a 30% average savings year-over-year. ►Technology: Initiated and created new e-commerce site to provide online ordering. Configured and customized new inventory and non-inventory POS system and oversaw daily processing and reconciliation of monies over $4M annually.►Customer Service: Managed and controlled in-house call center. Created all process and policies for troubleshooting and issue resolution. Maintained customer satisfaction ratings of 4.6/5.►Supply Management: Transitioned inventory system to just-in-time, decreasing inventory on hand from $185,000 to $62,000 while meeting demand.

Ensured area and surgical supply levels with hospital user departments (Par Levels). Maintained a computer and physical inventory system, with inventory valued at $2.4M. Planned, organized, and controlled all communications and material movement throughout the institution.►Customer Service: Placed, inspected, delivered, and shipped orders in a timely manner. Achieved a high level of customer service to hospital staff and medical practitioners.►Finance: Prepared monthly/yearly budgets. Prepared cost analysis and contract prices between suppliers. Managed accounts receivables and accounts payable for the department.►Organizational Risk Mitigation: Managed print shop that produced all correspondence, as well as anything requiring a signature. Created policy procedures affecting safety and the environment.►Purchasing: Created purchase orders, quotes, and cost savings programs. Secured equipment from other hospitals to accommodate complex medical procedures.

Supported team of 5 in Sales Department for company offering comprehensive Integrated Facility Services including commercial cleaning, maintenance, engineering and facility management. ►Communications: Organized and controlled all communications within the Sales Department and regional areas. Created and prepared company marketing materials for sales staff and company President. Prepared and maintained weekly/monthly sales reports. Maintained accurate customer account information.►Contracts: Prepared, maintained and updated all company proposals, customer forms, and contracts. Tracked contract expirations and renewals for contracts up to $1.3M. Served as document control manager for ISO 9000.