Heather Livingston Email and Phone Number
Heather Livingston work email
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Heather Livingston personal email
Heather Livingston phone numbers
Serviced-focused Customer Success Manager with over 20 years of experience in client support and account management. Dedicated to delivering positive customer experiences to promote loyalty and repeat business. Excellent customer relations aptitude and relationship-building skills.
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Director Of Account ManagementAmplixNashville, Tn, Us
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Manager, Customer SuccessInflowcx Dec 2023 - PresentBeaverton, Oregon, Us -
Customer Success ManagerInflowcx Jul 2023 - Dec 2023Beaverton, Oregon, Us
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Senior Manager, Contact CenterRebuilt Dec 2022 - May 2023Nashville, Tennessee, UsEstablished and oversaw performance targets for call center associates.Developed quality employees within call center to take over leadership positions.Determined quality assurance benchmarks and set standards for improvement.Created clear and effective policies governing all aspects of employee work and interactionwith customers.Assisted in recruiting,hiring and training of team members.Trained and guided team members to maintain high productivity and performance metrics.Delivered business strategy and developed systems and procedures to improve operational quality and team efficiencyDirected management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.Supported top-level decision making and strategy planning, forging productive relationshipswith top leaders and serving as key advocate for various personnel issues. -
General Manager - Client OperationsLegal Intake Professionals Mar 2020 - Dec 2022Nashville, Tennessee, UsManager of operations, customer service, training, and quality teams. In charge of the day to day oversight of call center operations as well as the customer service department. I also work directly with clients, vendors, and partners of our company. I oversee our call quality, hiring, training, client education and client onboarding. I build and implement training plans for LIP specific products and services.Legal Intake Professionals partners with over 300 personal injury law firms all across North America. -
Senior Account ManagerLegal Intake Professionals Mar 2016 - Mar 2020Nashville, Tennessee, Us
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Sales Engagement/Operations SpecialistCalero Software May 2014 - Jan 2016• Assisted in the design and implementation NetSuite for the company• Created and delivered training for NetSuite to a sales team of 40 plus • Consistently creating and improving training plans for sales team including a New Hire Onboarding plan that I created from scratch• Created a Sales Playbook that is used for new hire onboarding• Responsible for assisting in day to day sales operations • Assist in running successful sales meetings, by researching locations, creating content and agenda, and keeping everything on schedule• Deliver continued training for Miller Heiman Gold and Blue Sheets• Administrator of various programs including: Salesforce, NetSuite, InsightSquared, Cornerstone Learning, and Sharepoint • Participated in a Kaizen event focusing on company communication that led to implementation of a better communication policy including a tool that I created through ProProfs that allows the HR team to effectively share information about employee changes • Author of Internal Sales Blog for Sales Team through SharePoint that created a way to share valuable information and educate the sales team• Delivered Cornerstone LMS training company wide
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Assistant ManagerCoach Oct 2012 - May 2014New York, Ny, Us• Top performing manager for sales results while serving as Service Leader for 2012. • Assist in managing a team of 6 - 10 associates. • Put together daily sales objectives for the entire store. • Work closely with the store manager to come up with creative solutions to motivate employees. • Consistently meet or exceed 100% of my personal sales goals. • Mentor associates to consistently meet 100% of their sales goals. • Given responsibilities in sales training, operations, and merchandising. • Consistently number one in adding additional products, and average transaction dollars. • 100% average on secret shops. -
Senior Account ManagerWindstream Communications Jan 2008 - Oct 2012Little Rock, Ar, Us• Promoted from Account Manager to Senior Account Manager within the first two years of employment• Manage a base of over 200 customers and assist with their telecommunication needs• Consistently meet or exceed 100% of retention objectives• Utilize sales methodology daily to obtain new revenue• Manage customer database, product updates, and upgrades• Design customer presentations to fully promote solutions and benefits• Negotiated and implemented services contracted with the Nashville Predators• Utilize Service Engineers and Technicians daily to find the optimum solution for customers• Recipient of Top Gun Sales Award -
ManagerVerizon Wireless Aug 2006 - Jan 2008Basking Ridge, Nj, Us• Promoted from Kiosk Manager to Assistant Store Manager of the Brentwood location due to accomplishments within first 6 months of hire• Taught new employee training sessions and held weekly meetings to continually educate them on new products and sales techniques • Responsible for managing a team of 8 – 12 employees• Assisted Operations Manager with store merchandising • Technical knowledge of all wireless devices and network• Continually exceeded 110% of new service and accessory sales• Recognized as the top Assistant Manager in region
Heather Livingston Skills
Heather Livingston Education Details
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Belmont UniversityOrganizational Leadership -
CsbBroadcasting
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Cumberland County High SchoolMusic Theory And Composition
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Belmont UniversityGeneral
Frequently Asked Questions about Heather Livingston
What company does Heather Livingston work for?
Heather Livingston works for Amplix
What is Heather Livingston's role at the current company?
Heather Livingston's current role is Director of Account Management.
What is Heather Livingston's email address?
Heather Livingston's email address is hl****@****ake.com
What is Heather Livingston's direct phone number?
Heather Livingston's direct phone number is (866) 769*****
What schools did Heather Livingston attend?
Heather Livingston attended Belmont University, Csb, Cumberland County High School, Belmont University.
What are some of Heather Livingston's interests?
Heather Livingston has interest in Children, Connecting To Old Coworkers And Friends, Theatre, Photography, Poverty Alleviation, Disaster And Humanitarian Relief, Singing, Health, Animal Welfare, Travel.
What skills is Heather Livingston known for?
Heather Livingston has skills like Sales, Training, Salesforce.com, Sales Management, Telecommunications, Management, Marketing, Account Management, Leadership, Customer Retention, Team Management, Cold Calling.
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