Heather Jackman Email & Phone Number

Bel Air, Md, Us

Bel Air, Maryland, United States

Timonium, Maryland, United States

Promoted to this position focused on completion of manual rebate cases for deal eligible orders totaling approximately $3M in revenue for the fiscal year.• Achieved rebate credit targets from 12 key customers amounting to approximately $4M in revenue over the fiscal year. • Delivered weekly reports on delinquent payments. Contacted vendors to determine payment status improving timeliness of payments and leading to improved compliance at that stage of the process. • Audited… Show more Promoted to this position focused on completion of manual rebate cases for deal eligible orders totaling approximately $3M in revenue for the fiscal year.• Achieved rebate credit targets from 12 key customers amounting to approximately $4M in revenue over the fiscal year. • Delivered weekly reports on delinquent payments. Contacted vendors to determine payment status improving timeliness of payments and leading to improved compliance at that stage of the process. • Audited rebate reports reconciling accuracy of claims and entering into S4 driving greater accuracy and reaching settlement goals.• Requested by Controller to support a project addressing multiple negative profit orders. Generated reports in HANA to identify negative bookings and shipped orders while collaborating with internal functions to resolve issues and return to profitable order status. Show less

Timonium, Maryland, United States

Promoted to this position within one year.• Processed a high volume of sales orders for a variety of accounts. Became well versed in utilizing Salesforce Lightning CRM to deliver efficient and timely case management. • Selected as a Trainer for SAP S4 implementation. Delivered classroom training to employees and new hires. Sessions were recorded to provide ongoing support and follow up.• Developed a spreadsheet for the Sales Director tracking sales orders over $15k that was used… Show more Promoted to this position within one year.• Processed a high volume of sales orders for a variety of accounts. Became well versed in utilizing Salesforce Lightning CRM to deliver efficient and timely case management. • Selected as a Trainer for SAP S4 implementation. Delivered classroom training to employees and new hires. Sessions were recorded to provide ongoing support and follow up.• Developed a spreadsheet for the Sales Director tracking sales orders over $15k that was used to identify and reduce order entry errors.• Volunteered to take on additional caseload to support other team members during periods of higher volume in the queue.• Received consistently positive feedback from Account Managers for timely and accurate quote placement and order requests. Show less

Timonium, Maryland, United States

• Supported customer service team in handling approximately 40 weekly calls for pre and post sales inquiries.• Assisted sales team by taking Salesforce cases and calls for quote and order entry. Delivered consistently accurate results that supported sales team goals.• Handled Ventev charging device warranty calls to process replacements and support customer satisfaction goals.• Resolved pre and post order issues such as delayed shipments, expediting requests to replace damaged or… Show more • Supported customer service team in handling approximately 40 weekly calls for pre and post sales inquiries.• Assisted sales team by taking Salesforce cases and calls for quote and order entry. Delivered consistently accurate results that supported sales team goals.• Handled Ventev charging device warranty calls to process replacements and support customer satisfaction goals.• Resolved pre and post order issues such as delayed shipments, expediting requests to replace damaged or lost products to support customer requirements. Show less

Bachelor Of Science - Bs, Psychology

Associate Of Arts - Aa, Psychology