Heather Jackman Email & Phone Number

Bel Air, Maryland, United States

Timonium, Maryland, United States

• Promoted to this position focused on completion of manual rebate cases for deal eligible orders totaling approximately $3M in revenue for the fiscal year.
• Achieved rebate credit targets from 12 key customers amounting to approximately $4M in revenue over the fiscal year.
• Delivered weekly reports on delinquent payments. Contacted vendors to determine payment status improving timeliness of payments and leading to improved compliance at that stage of the process.
• Audited… Show more Promoted to this position focused on completion of manual rebate cases for deal eligible orders totaling approximately $3M in revenue for the fiscal year.
• Audited rebate reports reconciling accuracy of claims and entering into S4 driving greater accuracy and reaching settlement goals.
• Requested by Controller to support a project addressing multiple negative profit orders. Generated reports in HANA to identify negative bookings and shipped orders while collaborating with internal functions to resolve.

Timonium, Maryland, United States

• Promoted to this position within one year.
• Processed a high volume of sales orders for a variety of accounts. Became well versed in utilizing Salesforce Lightning CRM to deliver efficient and timely case management.
• Selected as a Trainer for SAP S4 implementation. Delivered classroom training to employees and new hires. Sessions were recorded to provide ongoing support and follow up.
• Developed a spreadsheet for the Sales Director tracking sales orders over $15k that was used… Show more Promoted to this position within one year.
• Developed a spreadsheet for the Sales Director tracking sales orders over $15k that was used to identify and reduce order entry errors.
• Volunteered to take on additional caseload to support other team members during periods of higher volume in the queue.

Timonium, Maryland, United States

• Supported customer service team in handling approximately 40 weekly calls for pre and post sales inquiries.
• Assisted sales team by taking Salesforce cases and calls for quote and order entry. Delivered consistently accurate results that supported sales team goals.
• Handled Ventev charging device warranty calls to process replacements and support customer satisfaction goals.
• Resolved pre and post order issues such as delayed shipments, expediting requests to replace damaged or… Show more
• Resolved pre and post order issues such as delayed shipments, expediting requests to replace damaged or lost products to support customer requirements. Show less

Bachelor Of Science - Bs, Psychology

Associate Of Arts - Aa, Psychology