Heather Lantz Email & Phone Number

Harlan, Iowa, US

Milwaukee, Wisconsin, US

Responsibilities:- Lead Client facing and internal projects from a program level while managing large project teams.- Work closely with other project managers to identify risks and potential roadblocks to the success of the program delivery.- Program Management for client facing projects, including migrations, conversion and net new projects.- Managing end.

Chicago, Illinois, US

• Responsible for working closely with the management team on development, implementation, institutionalization of operational initiatives related to process improvements, inter-department collaboration as well as.
• Spearhead all Traction related activities, processes, systems & initiatives as the EOS Integrator.
• Serve as a strategic adviser to company leaders & other colleagues on best practices in process improvement & organizational effectiveness.
• Aid operational excellence as facilitator of process improvement initiatives.
• Direct the execution & completion of special projects assigned by the COO.
• Support Line of Business leaders regarding EOS/Traction implementation & execution.

Chicago, Illinois, US

• The SVP Cybersecurity Operations’ responsibility is to ensure service delivery, along with implementing, maintaining, and monitor cybersecurity services and products. Lead the cybersecurity delivery organization and to.
• Headed the cybersecurity line of business including, team structure, resource allocation, and staffing initiatives,
• Ensure P&L results, goal alignment with other departments; also forecasted, planned, and monitored budgets for line of business.
• Ensure customer agreements compliant service delivery.
• Led team members and, in collaboration with HR team, provide career planning, performance reviews and recommended HR related actions to the HR department (e.g. hiring, layoffs, performance improvement plans).
• Partnered with marketing and other leadership members to develop effective marketing and sales campaigns to support revenue and margin goals for the LOB.

• Promoted into this role with two primary priorities. First, run the business with a growth-minded focus. Two, prepare the company for acquisition.Oversaw company operations and procedures, and assumed accountability.
• Implement & integrate the Entrepreneurial Operating System (Traction).
• Designed and implement business strategies, plans, and procedures to consistently achieve P&L objectives.
• Set comprehensive goals for performance and growth-minded focus
• Established policies that promote company culture and vision.
• Leads, manages, and holds the leadership team accountable for achieving agreed-upon commitments.

• Leadership of the sales team and ensuring they achieve the quota and revenue goals set for the company growth. Building a group of very talented people with high expectations. Focusing on the Infogressive client and.
• Established solid business and worker relationships while continually promoting a positive work culture.
• Built and directed the performance of an efficient team focused on client services and experience.
• Developed measurement structures and solutions highlighting annual metrics and profit to accurately analyze both trends and results.
• Set sales objectives by forecasting annual sales quotas, projecting expected sales and profit for existing and new products and services.
• Drove the implementation of national sales programs by developing field sales action plans.

US

• In 2006, Marketing Communications responsibilities were formally added back into my assignments and portfolio. Though I have always worked in this area of the business with the changing environment of marketing trends.
• Manage client projects from inception to completion.
• Ensure all contracts & deliverables exceed expectations.
• Develop & execute all strategic marketing plans (i.e. presentations, social media, digital & print).
• Utilize key internet marketing strategies to optimize the media and marketing campaigns for IMS.
• Create strategic plans & calendars to manage the updates & interactions between the digital media profiles.

US

• Though I still managed a portion of the marketing and communications for IMS, this promotion allows me to polish my skills of client relationships and satisfaction. I became more directly involved with our clients.
• Establish and maintain client relationships with key contacts.
• Develop, publish, and execute surveys to determine customer satisfaction and objectives.
• Collect and analyze survey data.
• Coach clients regarding the results of surveys and determine next steps.
• Review client contracts to ensure completion and client satisfaction.

US

• This promotion allowed me to begin to focus my talents on the marketing of IMS and the communication to our clients and potential clients. This allowed me to begin building relationships with our clients by working.
• Designed and created marketing presentations utilizing PowerPoint & other programs.
• Designed & created graphics for the use of Integrated Marketing Solutions’ websites & marketing materials.
• Created interactive training workshops for clients using Microsoft PowerPoint.
• Researched, designed, and developed all materials for training classes.
• Surveyed, collected, and analyzed performance evaluations of training presenters.

US

• Responsibilities:
• Collected, organized, calculated and entered weekly data.
• Processed, created and delivered weekly reports to clients via mail, e-mail and website posting.
• Maintained and organized client contact information and details utilizing Microsoft Outlook.
• Created forms, account profiles and journals for clients within Microsoft Outlook.
• Created, correlated, produced and delivered critical data books clients.

Master’S Degree, Master'S Of Science In Management (Msmhr)

Bachelors Of Arts, Business Management & Administration

Business Management & Accounting