Heather Lantz

Heather Lantz Email and Phone Number

Operational Excellence - EOS Integrator - Problem Solver - Leadership - KPIs - Measurement - Customer Relationships @ OXEN Technology
Heather Lantz's Location
Lincoln, Nebraska Metropolitan Area, United States, United States
Heather Lantz's Contact Details
About Heather Lantz

A vision driven change agent with an exemplary record of operations, leadership, management, sales and marketing success. An accomplished and results-oriented executive highly regarded for creating innovative solutions to complex business problems. Dedicated leader with a proven history of building and motivating high-performing teams that surpass all expectations. Leverages strong communication skills to foster long-lasting relationships with colleagues, clients and stakeholders alike. Thrives in fast-paced, collaborative, and diverse environments, and holds a wealth of a high-level expertise for the modern marketplace.Began my journey in 1995 with a firm with Software Technologies, Inc. (STI) A software development company for the accounting and legal industries. I was apart of the call center support team and then moved to the quality assurance team, testing any changes to the software. In 1997, I moved into the consulting work with Integrated Marketing Solutions (IMS), I spent nearly 20 years with them and was promoted several times. IMS focused on retail consulting for manufacturers. Their target clients were the manufacturers on the Fortune 500 list. Over time we expanded this to include retailers too.Next in 2016, with IMS closing down due to the owners well deserved retirement, I decided to switch the direction of my career out of consulting and to a managed security service provider, Infogressive. Infogressive was on a mission to provide world-class cybersecurity services. It was founded upon a single focus: Information security. We reduced risk by creating defense-in-depth networks and we assisted in implementing best practices. The last 3 years were focused on stability, recurring revenue and acquisition preparation.Finally, in 2020 Infogressive was acquired by Ascend Technologies. A Chicago based MSP who was looking to expand their business to include cybersecurity services.

Heather Lantz's Current Company Details
OXEN Technology

Oxen Technology

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Operational Excellence - EOS Integrator - Problem Solver - Leadership - KPIs - Measurement - Customer Relationships
Heather Lantz Work Experience Details
  • Oxen Technology
    President
    Oxen Technology Dec 2024 - Present
    Harlan, Iowa, Us
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  • Fiserv
    Program Manager
    Fiserv Jan 2024 - Nov 2024
    Milwaukee, Wisconsin, Us
    Responsibilities:- Lead Client facing and internal projects from a program level while managing large project teams.- Work closely with other project managers to identify risks and potential roadblocks to the success of the program delivery.- Program Management for client facing projects, including migrations, conversion and net new projects.- Managing end of life and migration projects for the Enterprise Risk department with a security focused point of view. - Partner with the Enterprise Risk and Cybersecurity departments to execute programs that are focused on reducing risks within the organization and its clients.- Manage program progress, ensure milestones are achieved, and delivered on schedule. - Manage strategic relationships with clients and project sponsors being their voice.- Ensure stakeholder satisfaction and delivery of performance reporting.- Responsible for project planning, resource management, risk management, communication, and quality management throughout the delivery of the project.- Generate and deliver weekly reporting of the programs to assigned resources, client, and stakeholders.- Manage and report the P&L and ROI of the program to the Stakeholders and leadership.- Identify opportunities for development of improved processes.
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  • Ascend Technologies
    Senior Vice President - Operational Excellence
    Ascend Technologies Jan 2023 - Jul 2023
    Chicago, Illinois, Us
    Responsible for working closely with the management team on development, implementation, institutionalization of operational initiatives related to process improvements, inter-department collaboration as well as implementation and usage of the Entrepreneurial Operating System (Traction framework). Works collaboratively with all company functions to support identifying, analyzing, and improving existing business processes, including building and maintaining a cadence of engagement that drives organizational planning discipline, enhances company accountability, and creates a culture of continuous improvement based on the Traction framework. In addition to the focus on operational excellence, the position is responsible for Ascend’s vendor management program. Responsibilities:• Spearhead all Traction related activities, processes, systems & initiatives as the EOS Integrator.• Serve as a strategic adviser to company leaders & other colleagues on best practices in process improvement & organizational effectiveness.• Aid operational excellence as facilitator of process improvement initiatives.• Direct the execution & completion of special projects assigned by the COO.• Support Line of Business leaders regarding EOS/Traction implementation & execution.• Establish a cadence with the COO to ensure alignment, call out risks, roadblocks, successes & timelines.• Communicate major initiatives to the company and provide respective status updates.• Develop and launch a global KPI, reporting, and dashboard strategy for Ascend.• Vendor Management – responsibilities: o vendor selection, o RFP process, o contract negotiations (in collaboration with legal counsel), o conducting vendor QBRs, ensuring vendor cybersecurity compliance requirements, o verifying vendor invoicing and ensuring their correctness, o approving vendor invoices, o supporting the departments in their product selections.
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  • Ascend Technologies
    Senior Vice President - Cybersecurity Operations
    Ascend Technologies Jul 2020 - Jan 2023
    Chicago, Illinois, Us
    The SVP Cybersecurity Operations’ responsibility is to ensure service delivery, along with implementing, maintaining, and monitor cybersecurity services and products. Lead the cybersecurity delivery organization and to help defining strategic marketing and product initiatives.Responsibilities:• Headed the cybersecurity line of business including, team structure, resource allocation, and staffing initiatives,• Ensure P&L results, goal alignment with other departments; also forecasted, planned, and monitored budgets for line of business.• Ensure customer agreements compliant service delivery.• Led team members and, in collaboration with HR team, provide career planning, performance reviews and recommended HR related actions to the HR department (e.g. hiring, layoffs, performance improvement plans).• Partnered with marketing and other leadership members to develop effective marketing and sales campaigns to support revenue and margin goals for the LOB.• Contributed to the creation and maintenance of service catalog and pricing tools.• Assessed potential products and services and implement solutions according to the roadmap for cybersecurity services.• Manage the vendors within the Cybersecurity line of business.• Administered product and services vendors including agreement negotiation, renewals, vendor assessments.• Stayed abreast of market direction, demands, and new technologies.• Presented the company's cybersecurity practice on events as speaker and participant and act as subject matter expert at engagements with prospects and customers.
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  • Infogressive (Acquired By Ascend Technologies)
    Chief Operations Officer - Integrator Of All Things.
    Infogressive (Acquired By Ascend Technologies) Jan 2017 - Jul 2020
    Promoted into this role with two primary priorities. First, run the business with a growth-minded focus. Two, prepare the company for acquisition.Oversaw company operations and procedures, and assumed accountability for business efficiency, while working to integrate major functions of the business to include Operations, Sales, Marketing and Engineering.Responsibilities:• Implement & integrate the Entrepreneurial Operating System (Traction).• Designed and implement business strategies, plans, and procedures to consistently achieve P&L objectives.• Set comprehensive goals for performance and growth-minded focus• Established policies that promote company culture and vision.• Leads, manages, and holds the leadership team accountable for achieving agreed-upon commitments.• Ensured the leadership team is healthy, functional, and cohesive.• Integrate all major operations functions of the business.• Monitored and directed daily operations of the company, leading employees to encourage maximum performance and dedication.• Assessed performance by analyzing and interpreting data and metrics.• Participated in expansion activities associated with investments, acquisitions, and corporate alliances.• Administered vital relationships with partners and vendors.• Resolved issues efficiently and effectively, and ensured adherence to core processes.• Exhibited effective project management skills.• Committed to value alignment, focus, simplicity, and clarity.• United with visionaries to achieve success goals and a united front.• Created and delivered all key messages across the organization, and ascertained a high level of effective communication existed throughout the organization.• Collaborate with the visionary to achieve success goals and a united front.
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  • Infogressive (Acquired By Ascend Technologies)
    Director Of Sales
    Infogressive (Acquired By Ascend Technologies) Apr 2016 - Jan 2017
    Leadership of the sales team and ensuring they achieve the quota and revenue goals set for the company growth. Building a group of very talented people with high expectations. Focusing on the Infogressive client and developing great relationships. There were many aspects of this role but it is really about building and developing a team of fabulous people that dominate the cybersecurity industry.Responsibilities:• Established solid business and worker relationships while continually promoting a positive work culture. • Built and directed the performance of an efficient team focused on client services and experience. • Developed measurement structures and solutions highlighting annual metrics and profit to accurately analyze both trends and results.• Set sales objectives by forecasting annual sales quotas, projecting expected sales and profit for existing and new products and services.• Drove the implementation of national sales programs by developing field sales action plans.• Assumed responsibility for maintaining sales volume, product mix, and selling price by staying current with supply and demand, changing trends, economic indicators, and competitors.• Finalized national sales operational requirements by scheduling and assigning employees, as well as following up on work results.• Maintained national sales staff by recruiting, selecting, orienting, and training employees, in addition to monitoring job results by coaching employees.• Demonstrated professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.• Communicated value proposition via proposals or presentations.• Exhibited a professional understanding of category-specific industry landscapes.• Generated reports detailing factors that affect budgeting and strategic direction.• Establish a recurring revenue model and focusing the sales team on these services.
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  • Integrated Marketing Solutions, Inc.
    Director Of Marketing Communications & Client Relationships
    Integrated Marketing Solutions, Inc. Sep 2006 - Mar 2016
    Us
    In 2006, Marketing Communications responsibilities were formally added back into my assignments and portfolio. Though I have always worked in this area of the business with the changing environment of marketing trends and media, IMS required a more specific focus on marketing. The objective for this promotion was to improve and implement the digital and internet marketing for the organization. To develop IMS's digital brand presence in order to attain more followers, improve interactions between IMS and their followers, to be where they are at whenever they are there and to measure the results. This was in addition to my duties and portfolio of client relationships. I strive to maintain the great customer service and partnerships I have with my clients. To be successful in both areas of marketing and client services, it is important that I rely on my strong project management, organizational and relationship skills.Responsibilities:• Manage client projects from inception to completion.• Ensure all contracts & deliverables exceed expectations.• Develop & execute all strategic marketing plans (i.e. presentations, social media, digital & print).• Utilize key internet marketing strategies to optimize the media and marketing campaigns for IMS.• Create strategic plans & calendars to manage the updates & interactions between the digital media profiles.• Lead brand development and strategies to increase traffic through all media.• Design & execute monthly newsletter blasts through an internet based software (i.e. Constant Contact)• Optimize the newsletter and other marketing through all media (i.e. Facebook, Google+, etc.)• Lead and coordinate team as needed to successfully execute all marketing programs.• Execute Search Engine Optimization (SEO) strategies throughout all digital media including websites.
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  • Integrated Marketing Solutions, Inc.
    Director Of Client Relationships
    Integrated Marketing Solutions, Inc. May 2004 - Sep 2006
    Us
    Though I still managed a portion of the marketing and communications for IMS, this promotion allows me to polish my skills of client relationships and satisfaction. I became more directly involved with our clients, their satisfaction and the deliverables of the contracts. My focus is to maintain daily/weekly communication with our clients. I manage the relationship to ensure our clients are comfortable with the direction the projects are going and aware of the next steps involved. Not only do I manage the project but I am a liaison between companies to ensure great customer service.Responsibilities:• Establish and maintain client relationships with key contacts.• Develop, publish, and execute surveys to determine customer satisfaction and objectives.• Collect and analyze survey data.• Coach clients regarding the results of surveys and determine next steps.• Review client contracts to ensure completion and client satisfaction.• Research, develop, and implement associate BARS performance and training programs.• Design and develop all materials for directors, managers, and associate training.• Create and execute a bottom up manager evaluation system.• Consult and coach directors and managers regarding employee engagement and performance management.• Develop and implement a new sales process and training for improved customer engagements.• Create behavior anchored rating scales (BARS) to rate customer engagements.• Coach and train managers on how to effectively use BARS with their teams.
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  • Integrated Marketing Solutions, Inc.
    Marketing And Communications Manager
    Integrated Marketing Solutions, Inc. Nov 1997 - May 2004
    Us
    This promotion allowed me to begin to focus my talents on the marketing of IMS and the communication to our clients and potential clients. This allowed me to begin building relationships with our clients by working directly with them and our contracts requirements.Responsibilities:• Designed and created marketing presentations utilizing PowerPoint & other programs.• Designed & created graphics for the use of Integrated Marketing Solutions’ websites & marketing materials.• Created interactive training workshops for clients using Microsoft PowerPoint.• Researched, designed, and developed all materials for training classes.• Surveyed, collected, and analyzed performance evaluations of training presenters.• Completed all aspects of project management and event planning. • Developed and managed projects timelines and goals on using Microsoft Project.• Designed and composed websites for Integrated Marketing Solutions’ & clients using Microsoft FrontPage & Macromedia Dreamweaver.
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  • Integrated Marketing Solutions, Inc.
    Office Administrator And Data Coordinator
    Integrated Marketing Solutions, Inc. Jan 1997 - Nov 1997
    Us
    Responsibilities: • Collected, organized, calculated and entered weekly data. • Processed, created and delivered weekly reports to clients via mail, e-mail and website posting. • Maintained and organized client contact information and details utilizing Microsoft Outlook. • Created forms, account profiles and journals for clients within Microsoft Outlook. • Created, correlated, produced and delivered critical data books clients. • Executed typical office administrative duties for local and virtual employees.
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Heather Lantz Skills

Marketing Integrated Marketing Project Management Management Leadership Program Management Marketing Communications Retail Marketing Strategy Customer Experience Consulting Analytics Marketing Management Social Media Social Media Marketing Digital Marketing Online Advertising Social Networking Training Programs Strategic Planning Strategic Partnerships Training Customer Service Advertising Training Facilitation Strategy Target Marketing Workshops Search Engine Optimization Social Media Integration Data Collection Process Simulation Crm Online Marketing Microsoft Office Seo

Heather Lantz Education Details

  • Bellevue University
    Bellevue University
    Master'S Of Science In Management (Msmhr)
  • Peru State College
    Peru State College
    Business Management & Administration
  • Midland University
    Midland University
    Business Management & Accounting

Frequently Asked Questions about Heather Lantz

What company does Heather Lantz work for?

Heather Lantz works for Oxen Technology

What is Heather Lantz's role at the current company?

Heather Lantz's current role is Operational Excellence - EOS Integrator - Problem Solver - Leadership - KPIs - Measurement - Customer Relationships.

What is Heather Lantz's email address?

Heather Lantz's email address is he****@****red.com

What is Heather Lantz's direct phone number?

Heather Lantz's direct phone number is +140243*****

What schools did Heather Lantz attend?

Heather Lantz attended Bellevue University, Peru State College, Midland University.

What are some of Heather Lantz's interests?

Heather Lantz has interest in Family, Volleyball, Children, Skiing, Education, Photography, Scrapbooking, Running, Disaster And Humanitarian Relief, Animal Welfare.

What skills is Heather Lantz known for?

Heather Lantz has skills like Marketing, Integrated Marketing, Project Management, Management, Leadership, Program Management, Marketing Communications, Retail, Marketing Strategy, Customer Experience, Consulting, Analytics.

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