Heather L. Lorch, Shrm-Scp, Sphr Email & Phone Number

Various Companies In The Dallas/Fort Worth Area

• Providing HR Management Services and Expertise for Dallas-area companies. Responsibilities include, but are not limited to:
• Accounting and Finance including Expense Management
• Benefits Administration including Open Enrollment
• Change Management
• Compensation Reviews
• Corporate Governance including Board of Directors Meeting Administration

New York, NY

• Served as HR Business Partner to Pfizer's Finance and Global Health & Value Divisions as well as its Oncology and Vaccines Business Units where responsibilities included:
• Providing HR leadership for annual processes including compensation review, performance management, talent/succession planning, and engagement survey result interpretation/action planning
• Management of day-to-day HR-related issues including employee relations investigations and referrals
• Execution of special projects to include creation of merger/acquisition playbook, re-alignments, re-organizations, and salary and title/grade reviews
• Transition from previous business unit model to current one via Project Coronet (internal reference to re-structuring of company divisions and HR staff to align to new structure)

New York, NY

• Led ongoing as well as post-acquisition/merger separation activity to include:
• Local Exit Team Lead responsibilities of running Official Notification Meetings to review separation benefits, compensation, payroll impacts, etc.
• Separation Lead for Enabling Functions where responsibilities included review and submission of planned separations
• Leading Continuous Improvement Projects Team to implement improvements to the separation process

New York, NY

Recruited from HR Management Associate Program and transitioned six months early to serve as business operations lead for Enabling Functions HRServed as program manager for HR Management Associate program

New York, NY

• (3rd Rotation)Provided HR leadership to Aviation/Executive Transportation division to include:
• Creation and implementation of a departmental growth and development program
• Execution of grade/title review project
• Management of day-to-day HR-related issues including employee relations investigations and referralsServed as Change Lead for HR Global Shared Services projectCoordinated synergy tracking process for HR Function.
• Partnered with Pfizer management to determine overall direction for project, designing, and implementing integration of legacy Wyeth off-boarding process
• Built project plan, communicated plan of action, and led team members through the first three phases of a multi-phased integration process

New York, NY

• Maternity Cover for Diocesan Liaison for Young Adults with responsibility for team of three including Communications Assistant and Webmaster;
• Organization/planning of all program offerings
• Oversight of marketing communications and social media presence
• Relationship-building with congregations/parishes, Diocesan leadership, and young adult membership

New York, NY

• Provided leadership in the design, development, and implementation of HR technology solutions to optimize business processes with focus on campus and professional recruitment systems, core employment database, deferred.
• Facilitated business process-to-technology mapping sessions between the business and technology
• Prepared and documented fit-gap analysis and functional specifications for new development and enhancements based upon detailed understanding of best practices and business requirements gathered
• Maintained effective ongoing communications with the business and technology communities and provided operational management for project plans, schedules, reports, estimates, expenditures, and process re-alignment
• Created and executed test plans and managed functional, regression, and user-acceptance testing
• Developed and maintained effective procedures to collect problem reports, identify defects, manage the implementation of fixes, enhancements, interfaces, and upgrades, and resolve issues through full project life cycle.

Plainsboro, NJ

• Recruited non-exempt staff for support roles in Advisory Division of GPC Group
• Served as liaison between field personnel and other departments for onboarding process, etc.
• Educated field personnel on value added by Client Associate Recruiting Initiative
• Reviewed metrics to forecast staffing needs, determine retention rates, etc.
• Served as point-person for on-the-job training of Oracle iRecruitment product

Pennington, NJ

• Developed training materials for Tier 1 and Tier 2 HR staff including FAQ's and standard operating procedures
• Developed online training modules on the New Hire and related processes for MLU (Merrill Lynch University)
• Delivered classroom and information session trainings to Service Center staff
• Managed inquiries from recruiters, branch processors, and managers regarding the New Hire process, immigration procedures, and recruiting operations
• Developed templates and instructions for New Hire team members
• Provided technical support for New Hire web-based applications including Candidate Setup Form and Onboarding Website

Pennington, NJ

• Managed inquiries from recruiters, branch processors, and managers regarding the New Hire process and recruiting operations
• Initiated the onboarding process for a caseload of 25 - 75 candidates
• Managed departmental headcount
• Provided new hire updates for recruiters and branch processors
• Scheduled medical, fingerprinting, photo ID, and I-9 verification appointments

Princeton, NJ

• Provided support for all Human Resources staff members of a 500-employee firm
• Served as inter-departmental liaison for policies and procedures relating to field staff recruitment and retention
• Served as point of contact for questions relating to corporate policy and labor law issues
• Provided logistical support for recruitment efforts
• Fielded questions relating to disability benefits, medical and dental insurance, pension and profit-sharing plans
• Prepared annual updates to corporate Affirmative Action Plan

Princeton, NJ

• Supported employees with benefits-related issues (insurance enrollments, updates to employee records, healthcare termination, disability claims, and pension/profit-sharing plans)
• Administered COBRA
• Reviewed monthly hours-worked report to identify newly eligible employee for insurance coverage and those who were no longer eligible
• Prepared semi-monthly payroll paperwork for both new and current employee

Master’S Degree, Human Resource Management And Development (Organizational Behavior And Change)

Study Abroad In International Business Administration

Bachelor’S Degree, Health Economics/Medical Humanities

Activities and Societies: Player, Club/Intramural Tennis Team; Secretary, Davidson College Premedical Society; Tour Guide, Davidson.

High School, Advanced Placement Scholar

Activities and Societies: Captain, Varsity Soccer Team; Captain, Varsity Tennis Team