Heather Lordan Email & Phone Number

Ireland

Clonakilty

• Responsible for the prompt, smooth and efficient service of food and beverage to guests during banquet and outdoor functions.
• Excellent capability of anticipating guest’s needs and fulfilling them appropriately.
• Explained how values menu items are prepared, describing ingredients and cooking methods.
• Trained new employees on basic banquet serving techniques.

Clonakilty

• Maintain constant surveillance of patrons in the facility; act immediately and appropriately to secure safety of guests in the event of emergency.
• Provide emergency care and treatment as required until the arrival of emergency medical services.
• Responsible for ensuring all areas of the pool, changing rooms and relaxation rooms were kept to a high standard of cleanliness.

Cork, Munster, Ireland

• Ran two campaigns across the summer from concept to execution. Generated 13 leads in total and brought in 4 new customers.
• Responsible for the creation of an alumni page on LinkedIn to assist former PFH employees to stay in touch with former colleagues whilst hearing the latest updates from PFH.
• Website administration: Day-to-day website administration from posting blogs to updating training dates for both Galway & Cork departments.
• HubSpot training: Inbound Marketing, Email Marketing, Social Media Marketing.
• Data cleansing: Cleansed HubSpot data throughout the summer to ensure standard was high.

County Cork, Ireland

• Maintained social media presence on Facebook, Twitter, Instagram and Website.
• Designed marketing materials targeting existing and potential customers.
• Demonstrated ability to engage with managers and sales personnel to brainstorm ideas for innovative marketing campaigns.