Heather Peacock Email & Phone Number

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Seattle, Wa, Us

Seattle, Wa, Us

Seattle, Wa, Us

Summary: Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together.Specialties: Project Leadership & Management Consulting, Business Process Excellence, Organization Effectiveness, Business Intelligence, Portals & Collaboration, CRM & Salesforce.com, Custom Development, and Advanced Infrastructure Services

Marlborough, Ma, Us

Responsible for leading and scaling the professional services organization across multiple regions to support the company’s new strategic focus on global expansion. Worked closely with Sales to identify target regions, understand the market/region and develop localized product offering and professional service models. Developed plans and approaches to managing implementations outside the US, providing localized support and 24 hour implementation services across our multi-country offices. Researched and worked with business analysts to regionalize our software products for the insurance markets in Australia, Europe and Canada.

Marlborough, Ma, Us

Responsible for sales, marketing and delivery of client services. Responsibilities for the sales organization include overseeing the sales and marketing, business development and partnership initiatives. Responsibilities for the client services organization include oversight of the project management office, business analysts, and post production support/account management teams.

Marlborough, Ma, Us

Responsible for implementation of technology at multiple insurance carriers including the oversight of internal project managers, technical leads, engineers, tool implementers, business analysts and quality assurance analysts. Directly involved in project management tasks, client business requirements gathering, user interface design, data migration strategy and execution, workflow mapping, use case reviews, functional and technical specification reviews, defect tracking and review, software change request management, performance testing and tuning activities, post "go live" change management planning, project progress reviews with client and project plan management. Navigated complex client environments with multiple stakeholders and large sized implementation teams that required buy-in and constant monitoring of satisfaction and business alignment with the project.

Marlborough, Ma, Us

Responsible for development and execution of a strategic business development plan for a newly formed technology provider focused on browser-based enterprise solutions for property/casualty insurance carriers and large brokers. Designed a “business requirements study” framework for mapping client needs to our solution. Planned and executed product launch activities in 2002 when the new system was ready to bring to market.

A special assignment to institute cross company project management for a holding company, an e-commerce technology business unit (insurance processing technology), and an insurance product development business unit (the national agency network and Sam’s Club operation) in preparation for the sale/spin-off of the two business units into distinct companies.

Responsible for building a professional services organization at a new property and casualty technology provider to provide our clients with relationship management, project management, and help desk support services. In addition, responsible for the recruitment and support of property/casualty and life insurance carriers on a full end-to-end insurance e-commerce platform for a national affinity program sold in Sam’s Club kiosks.

Boston, Ma, Us

Responsible for marketing, sales and delivery of commercial insurance products to medium and large sized businesses in Massachusetts. Participated in all aspects of sales cycle from marketing, prospecting, internal selling to underwriters, proposing and closing to ongoing account management and support. Held financially accountable for profitability and retention of customer base.

Boston, Ma, Us

Responsible for consulting, project management, implementation, training and support of a risk management software package for Liberty Mutual’s largest commercial business customers nationwide. Implemented and managed large-scale national technology rollouts (e.g., IBM, 3M, Watkins Motor Lines), developed and executed national training programs on the software, managed client relationships and increased account penetration for additional revenue.Received Liberty Mutual's National Chairman's Award and Sustained High Performer Award.