Heather Levin Email & Phone Number

Managed a small team of Product Owners and Business Analysts remotely across 4 locations; providing coaching, consistent feedback, career planning and development, goal setting, and delivering performance reviews.Implemented and documented Product Team processes and procedures.Defined standards for documentation, user stories, acceptance criteria, and prototypes.Created process flow diagrams to assist with the implementation, understanding, and adoption of change for both internal teams and external clients.Collaborated with the CTO on quarterly planning and the product roadmaps.Managed resource allocation and task prioritization.Created and delivered weekly reports to the Executive Team.Active member of the Senior Leadership Team; participated in weekly meetings to discuss the status of current and upcoming projects and ensure they aligned with the company's overall goals.Continued to fulfill Product Owner responsibilities for one or more ProLink products.

Managed backlog; appropriately grooming and prioritizing items based on commitments, client requirements, product vision, and roadmap.Designed backlog features with input from clients, product team, and technical architects.Created user stories, acceptance criteria, and designed prototypes for new features.Worked with external clients to draft, refine, and execute change requests.Worked with internal software architects, developers, and testers to refine acceptance criteria, manage scope, and ensure the solution provided the intended business value.Prepared and presented internal and external demos for new features and enhancements.Led all Agile ceremonies.Reviewed and approved release notes and help center content.Coordinated and communicated all release activities, including final approval.Assisted with client triage and customer support issues.

Maitland, Florida

Developed, mentored and managed a high functioning team of 15 IT Business Analysts and 17 Quality Assurance Analysts responsible for the support and enhancement of all IT applications required to administer over $1B in gross written premium. Successfully implemented improved quality assurance processes, including test plan design, manual and automated testing, UAT, and control gates needed to progress items through environments.Improved user experience through IT Business Analyst and Business User training on improved requirements elicitation techniques, implementing formal processes and procedures, regular meetings, and communication with internal and external users/customers. Active member of the Senior Leadership Team, meeting regularly with senior and executive leaders to ensure IT activities remain aligned with overall business goals and objectives.Analyzed new projects to determine scope, identify gaps, risks, and dependencies. Identified, documented, and communicated potential risk and mitigation plans. Collaborated with development and architecture teams to ensure that proposed solutions would both meet the requirements defined by the business and maintain or enhance efficiency. Partnered with stakeholders and business users at all levels to gain a thorough understanding of current processes and future needs.

Orlando, Florida Area

Managed a team of 16+ Quality Assurance Analysts in applying analytical and problem-solving skills to ensure that testing activities allow applications to meet business requirements and system goals, fulfill end-user requirements, and identify existing and/or potential issues.Developed, established, and enforced quality assurance standards and measures.Led and directed the activities of the quality assurance team and recruited and developed the skills of new quality assurance team members.Responsible for working with the end-users to prioritize requirements, development, and release needs; managing and tracking hotfix, release, and environment requests; coordinating all release activities and communication.Wrote business and functional requirements (originating from business partners and government documentation) and provided guidance for both large and small initiatives. Includes creating process models, technical diagrams, mockups, and working closely with the architecture team to finalize system design specifications.

Orlando, Florida Area

Partnered with the stakeholders (Business Owners, Sponsors, and Process Owners) to gather and document requirements through exemplary communication, facilitation, and organizational skills using proven best practice techniques and methodologies.Created technical documentation for IT staff and end-users for training and archival purposes.Assisted business leaders in understanding and implementing software changes, enhancements, and the change management process.Provided active and assertive leadership in problem-solving efforts on critical projects to improve quality, reduce cost, improve time management, and reduce or eliminate rework.Conducted the interview process, new hire training, mentoring, and onboarding.Actively involved in the entire project life-cycle (preliminary scope through implementation) for multiple high-priority, cross-functional projects.

Designed test plans, scenarios, scripts, and procedures.Test system modifications to prepare for implementation.Documented software defects using a bug tracking system and reported defects to software developers.Led QA resources on multiple projects, overhauling significant areas of accounting and commission processes.Led 5 QA resources on a large project vital to the company's future.