Manage the CRM system to maximize the selling efforts of the sales team.Manage Customer Support Team maximizing the selling efforts of the inside sales force.Responsibilities include:Achieve/exceed annual sales targetsIn-directly manage a staff of consisting of forty-five employees and three supervisors in utilization of the Microsoft Dynamics CRM System Marketing & Sales IntegrationLead Management

In my current role I manage the CRM system to maximize the selling efforts of the sales team.Responsibilities include: Achieve/exceed annual sales targetsIn-directly manage a staff of consisting of forty-five employees and three supervisors in utilization of the Microsoft Dynamics CRM System Marketing & Sales IntegrationLead Management

Managed Amsterdam's team of Product Consultants and Quote Specialists. Our goal is to help businesses motivate and recognize employees, obtain new customers and increase revenue using promotional products. Achieve/exceed annual sales targetsDirectly manage a staff of consisting of fifty-five employees and three supervisors. Budget departmental and labor expenses Maintain staffing levels Specialties: Strong organizational and leadership skills

Manage staff consisting of 3 direct leadership reports and 50+ indirect customer service representatives.Maintained capture rate of 98% and an order entry backlog of zeroAssisted with successful implementation of Siemens Phone Switch transitioning from ROLM phonesAssisted with successful implementation of Alliance Data Entry Program replacing Pansofic Data Entry Program

Managed staff consisting of 20 prepress operators across three shifts with artwork recreation, cleanup, imprint layout and workflow processes.Implemented performance standards for desktop employees ensuring accuracy and productivity

Lead staff consisting of 20 prepress operators across three shifts with artwork recreation, cleanup, imprint layout and workflow processes.

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.- Handled customer inquiries via telephone- Responded promptly to customer inquiries- Handled and resolved esculated calls resulting from customer complaints- Obtained and evaluated all relevant information to handle product and service inquiries - Provided pricing and delivery information- Set up new customer accounts- Processed orders, forms, applications and requests- Organize workflow to meet customer timeframes- Kept record of customer interactions and transactions

Served as receptionist to the management team, answered incoming calls on a multi-line phone systemFunctioned as primary liaison to customers and ensured a consistent positive customer experienceTypeset cassette and VHS labelsPurchased Office Materials

Invoicing, order entry, and directing phone inquiries