Chief Executive Officer
Current
May 2022 - Present
AeroLeads people directory · profile
Heather L. Smith Email & Phone Number
Business Transformation/Operational Excellence Leader
at
Velocitii
1 work email found
@velocitii.com
2 phones found area 585
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Business Transformation/Operational Excellence Leader
Location
Webster, New York, United States
Who is Heather L. Smith? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Heather L. Smith is listed as Business Transformation/Operational Excellence Leader at Velocitii, based in Webster, New York, United States. AeroLeads shows a work email signal at velocitii.com, phone signal with area code 585, and a matched LinkedIn profile for Heather L. Smith.
Heather L. Smith previously worked as Chief Executive Officer at Velocitii and Chief Operating Officer at Velocitii. Heather L. Smith holds Bs, Business Management from North Carolina State University.
Company email context
Email format at Velocitii
This section adds company-level context without repeating Heather L. Smith's masked contact details.
{first_initial}{last}@velocitii.com
86% confidence
AeroLeads found 1 current-domain work email signal for Heather L. Smith. Compare company email patterns before reaching out.
Profile bio
About Heather L. Smith
I have a track record for getting organizations back on track - aligning staffing, physical plant, business processes and technology resources to meet strategic revenue and efficiency goals. While much of my experience has been in the Inside Sales and Business Process Outsourcing (BPO) industries, sound operations leadership principles are industry agnostic. Over time I've built a reputation for thriving in environments where the operational bottlenecks are real, and the list of "tried and failed" strategies to open those bottlenecks has failed. What have I learned? Employee engagement and a culture based on personal accountability and mutual respect are non-negotiable table-stakes on the path to a successful turnaround. Areas of expertise:Sales operation leadershipBusiness operations transformationDirect P&L responsibilityRoot cause analysisEmployee engagement and retentionStrategy development and executionStrategic relationship developmentGlobal operations leadershipCultivation of high-performance cultures and teamsLean Six Sigma (LSS) Green Belt Certifiedsmithhl7844@gmail.com
Listed skills include Solution Selling, Management, Outsourcing, Account Management, and 28 others.
Current workplace
Heather L. Smith's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles
Heather L. Smith work experience
A career timeline built from the work history available for this profile.
Chief Operating Officer
CurrentVelocitii helps companies grow by partnering with brands and organizations to create opportunities, find new customers, generate revenue and build powerful connections at every touchpoint. Responsible for leading the charge with designing, planning, and implementing business strategies that drive value for customers and take the organization to the next.
Aug 2020 - Present
Vice President Of Transformation And Customer Experience
Responsible for large scale, highly complex project leadership and change management tied to overall strategic and operational initiatives and business strategy. Accountable for leading the creation and execution of a 2-3 year Operations Roadmap that will result in a transformed Lab Operations Network and Customer Experience organization. After two months.
Aug 2018 - Aug 2020
Vice President, Transformation
May 2018 - Aug 2020
Senior Vice President, Global Delivery Transformation
Conduent was formed as a result of the spinoff of the Business Process Outsourcing business from Xerox. Conduent exited the Rochester market.Responsible for driving large-scale, strategic transformation initiatives across service delivery to improve productivity, profitability, and employee and client satisfaction. Supports modernization projects that.
Jan 2017 - Jan 2018
Senior Vice President, Global Delivery Transformation
Responsible for driving strategic transformation initiatives across service delivery to improve productivity, profitability, and employee and client satisfaction. Supports modernization projects that incorporate innovative solutions in service offerings to accelerate revenue and margin growth.Led initiatives to consolidate and optimize the facilities.
Jan 2016 - Dec 2016
Senior Vice President, Customer Care, North America
Responsible for leading the service delivery organization for the Customer Service organization supporting North American clients. Oversight of 35,000 + employees located in US, near shore and offshore sites.and $1.4B revenue.Implemented rigorous governance process focused on achieving predictability in financial performance and consistent client.
Feb 2015 - Jan 2016
Senior Vice President, Inside Sales And Offshore Operations
Transformed the inside sales organization from one viewed as an internal vendor of services to a partner and consultant on the use of inside sales as part of the go-to-market strategies for the Xerox Operating Companies.Combined the strengths in business process outsourcing, global call center operations and business-to-business sales management to create.
Jul 2008 - Feb 2015
Vice President Inside Sales
Held various position of increased responsibility based on my consistent performance throughout my career at Unisys.
Sep 1984 - Jul 2008
4 education records
Heather L. Smith education
Bs, Business Management
North Carolina State University
Executive Development, General Management
The Wharton School
Executive Development
University Of Virginia Darden School Of Business
Executive Development
Northwestern University - Kellogg School Of Management
FAQ
Frequently asked questions about Heather L. Smith
Quick answers generated from the profile data available on this page.
What company does Heather L. Smith work for?
Heather L. Smith works for Velocitii.
What is Heather L. Smith's role at Velocitii?
Heather L. Smith is listed as Business Transformation/Operational Excellence Leader at Velocitii.
What is Heather L. Smith's email address?
AeroLeads has found 1 work email signal at @velocitii.com for Heather L. Smith at Velocitii.
What is Heather L. Smith's phone number?
AeroLeads has found 2 phone signal(s) with area code 585 for Heather L. Smith at Velocitii.
Where is Heather L. Smith based?
Heather L. Smith is based in Webster, New York, United States while working with Velocitii.
What companies has Heather L. Smith worked for?
Heather L. Smith has worked for Velocitii, Essilor, Conduent, Xerox, and Unisys.
How can I contact Heather L. Smith?
You can use AeroLeads to view verified contact signals for Heather L. Smith at Velocitii, including work email, phone, and LinkedIn data when available.
What schools did Heather L. Smith attend?
Heather L. Smith holds Bs, Business Management from North Carolina State University.
What skills is Heather L. Smith known for?
Heather L. Smith is listed with skills including Solution Selling, Management, Outsourcing, Account Management, Strategy, Business Development, B2B, and Managed Services.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial