Heather L Hendricks-Thurber Email & Phone Number

Portland, Oregon, Us

As part of a high functioning DevOps team, deliver stories to meet customer demand on a two weeks deployment cadence. Generally tasked with unique or difficult coding projects. A true development powerhouse. Expert in creating reusable code snippets to decrease request time to deployment. Primary resource for all GRC/IRM, PPM (formerly ITBM), Knowledge, Flow Designer, SLAs and ATF modules but work as needed on any ITSM module. ServiceNow CSA & Certified PPM Implementer. Notable accomplishments include:- Setup OneDrive Redlining Integration to be used from GRC compliance workspace.- Created bespoke process for banking professionals to obtain their notary license with step by step state specific notifications throughout the process.- Created unique service catalog item to allow users to easily update CMDB relationships.- Created service catalog item to allow more user friendly management of delegations and ownership changes for single or multiple items within ServiceNow including business apps, VTB boards, groups, and catalog items.- Leveraged Knowledge to create and send release notes based on the current sprint’s update sets including auto generating the content in a standardized release notes format. My release notes format became the standard template for all of IT.- For three years consistently completed 35% of all stories on an 8 person team.- Currently working towards Certified Application Developer certification

Portland, Oregon, Us

Provide architectural documentation to support new and existing systems

Responsible for data analytics for MSP including Passport transactions and SQL queries. Additional duties include SharePoint site administration and Infopath development.

BSA/Data Analysis Provide complex data analysis and data integrity reviews using SQL server to support multiple business units with legal compliance projects.Document business and technical requirementsCreate test plans

Provide analysis, technical and business expertise, documention and support on projects to ensure regulatory compliance.

Manage department SharePoint site including creating InfoPath forms and appropriate reporting.Business Intelligence Development including SQL, XML, VB.Net and SSRS Development with BIDSProcess automation using SharePoint and SQL Server Reporting Services (SSRS)Create monthly executive reports on department productivity and KPIsCreate monthly staffing model to justify current staffing, increased staffing or decreased staffing Manage all new project requests including obtaining level 0 estimates and submitting requests to the executive committee for approval. Provide ad hoc queries from SQL, Access, and Proprietary Databases for executives, managers, and team leads

Us

Contractor for Portland Development Commission - PDC• Plan Integration Testing and UAT for Lawson 9+ implementation including developing formal test plan, detailed test schedule (MS Project 2007), and area specific test scripts, and providing testing metrics• Manage testing process including issues from entry through resolution, pass off of data and test scripts to multiple users as part of integrated processes, and provide daily updates to the project leaders and staff• Manage Data Validation process prior to UAT including advising executors when each stage of validation began, obtaining progress updates and managing issues from creation to resolution• Obtain business process owner sign-offs for Data Validation, Integration Testing and User Acceptance Testing• Manage budget updates including processing invoices and recording employee actuals vs. budgeted hours

Manage the Change Management process for implementation of the Health Connect Radiology Information System, a 7 million dollar project, including creating a change management plan in Microsoft Office, facilitating stakeholder meetings, creating newsletters, arranging sneak peak presentations and creating the project website Managed UAT planning for all phases including creating a UAT project plan, identifying testers, writing test scenarios, securing a testing location, scheduling the testers, managing defects submitted, analyzing post UAT data and creating UAT summary documentation.Manage the Health Connect Inpatient Clinical Systems workflow walk-through event by writing scripts, and presentations, creating properly branded documents and coordinating the logistics for the 300 people who attended this two day event.

Bachelor Of Science (B.S.), General Studies

Computer Science

Mba, Organizational Management