Heather Lunsford Email & Phone Number

Phoenix, Az, Us

Scottsdale, Arizona

Tempe, Az

Sr. Underwriter, managing a pipeline of VA, FHA, USDA, Bond/DPA, conventional, conforming, and non-conforming loan products. Superior quality record and top-level production with monthly average of 7 loans per day. • Underwrite VA, FHA, USDA, Bond/DPA, conforming, and non-conforming/jumbo loans for purchase and refinance transactions. • Thoroughly perform credit risk analysis after a complete and comprehensive review of entire loan package, from credit through appraisal and all documents required to issue a decision.• Perform detailed review of appraisal to determine acceptability of collateral for many different loan types. • Mentor, coach, and assist in the training of new hires and less experienced underwriters, as well as provide guidance to processors. • Maintain consistent written and verbal contact and foster positive working relationships with loan officers and processors daily.• Work with management, processing, and sales to ensure loan is closed in a timely manner while meeting quality standards.

• Managed a team of 14 underwriters, overseeing entire underwriting process from front to end, ensuring service levels, quality, compliance, and customer expectations were met or exceeded.• Main point of contact for escalated or complex files that required additional expertise or experience to determine best path.• Provided hands on training to newer underwriters on income and asset calculations, collateral review, and credit policy review.• Preformed second sign on all declined loans submitted by underwriting team to ensure loan could not be restructured and to verify all options had been exhausted.• Responsible for working with partnering departments to develop and maintain effective process flows and communication which ultimately resulted in a better customer experience.• Ensured compliance with regulatory requirements including but not limited to: HMDA, RESPA, Reg Z, Reg B, Fact Act, and Safe Act.• Monitored results of individual underwriting audits and identified areas needing improvement and provided additional training.• Responsible for interviewing, hiring, employee evaluations, disciplinary actions, salary adjustments and termination when necessary.• Provided one on one mentoring, coaching, and training, as well as, continuous feedback and tools needed to ensure team members continued success.

Underwrote mortgage loans in a high-volume environment while maintaining superior quality. Performed detailed risk analysis of purchase and refinance transactions to determine if the potential borrower’s credit profile presented an acceptable level of risk for the investor. • Underwrote mortgage loans assessing risk based on the evaluation of credit report, tax returns, paystubs, W2’s, 1099’s, financial statements, and all other documents required to render an underwriting decision.• Reviewed appraisals to determine there is sufficient and appropriate collateral to back mortgage transactions, also ensuring all program and investor policies were adhered to. • Ensured all loans were in compliance with laws and regulations and adhered to lending compliance guidelines as well as investor policies and internal overlays.

Tempe, Az

Underwrote FNMA, FHLMC, and other non-agency mortgage loans which closed between 2005 and 2010 and fell into early payment default. Provided detailed reports to national MI companies. • Assessed level of risk on each file, established decision which should have been rendered at time if underwrite by the lender, and determined if there was underwriter error/negligence, mortgage fraud or misrepresentation.• Reviewed appraisals for fraud, negligence, non-compliance, and collateral deficiencies. • Provided detailed and precise reports to national MI companies reporting underwriting findings of negligence, first and/or third party fraud, and recommending MI policy recession when necessary.

Scottsdale, Az

Decisioned Agency conforming refinances and purchases in a wholesale setting.Examined all loan documentation for authenticity, validated income with documents such as personal and business tax returns.Utilized several industry fraud tools to validate crucial loan documentation pertaining to income, assets and credit.Reviewed Condominium and Trust documents for investor compliance.Coordinated loan process directly with external customers.Reviewed all appraisals on various different property types. Responsible for full appraisal review and clearance.

Mesa, Az

Underwrote 5 to 8 files per day in wholesale broker setting at the same time as maintaining high customer service standards and exceeding company goals.Employed multiple investor guidelines, while applying a high level of analysis and decision making skills.Reviewed all appraisals on various different property types. Responsible for full appraisal review and clearance.

Tempe, Az

Responsible for mortgage loan decisions on 1st and 2nd liens in a wholesale setting.Responsible for in depth knowledge of company, investor and regulatory guidelines and policies.Manually underwrote and reviewed all loan documentation for accuracy, compliance and potential red flags.Reviewed all appraisals on various different property types. Responsible for full appraisal review and clearance.

Oversaw mortgage processing operations. Established individual and team goals.Ensured a consistent high level of customer service across departments. Managed escalations accordingly and served as point of contact for processors, closers and underwriters.Represented the processing team at internal management meetings. Maintained precise department reports.Provided training and feed back to new staff, frequently reviewed staff performance and oversaw ongoing training.

Successfully managed team of processors, ensuring work was completed accurately and on time.Served as point of contact for escalations and customer service challenges.Reviewed, prioritized and distributed work daily to meet strict deadlines and company goals.Trained processing teammates and provided one on one feedback and coaching.

Education record

Education record