• Sold various products including: new and used automobiles with a stricked emphasis on related services, such as extended warranties, service agreements, and protection products• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices• Ability to present quality demonstration of vehicles. Providing friendly, exciting and a quality experience and service for the customers• Closing sales by overcoming objections, such as, negotiation price, demonstrating purchase contracts, explaining provisions, offering financial options, and meeting customer satisfaction• Studied capabilities and features of competitive models to ensure vast knowledge of overcoming objections to the one being sold• Going above and beyond customer satisfaction by building long lasting relationships in order to make sales and retain future business

• Prepare and submit an annual Budget and Departmental and Individual objectives• Plan and direct food service operations and ensure exceed the expectations of customers• Oversee outlet operations and support each operation when necessary• Frequently evaluate the quality of service provided by Team Members, relative to the company service and operating standards• Hire/Fire/Training/Scheduling of 200+ employees (Team Members)• Conducts regular evaluations of outlet cleanliness and maintenance and document findings. Ensure all local, state, federal and company rules with regard to cleaning and hygiene are observed and that serving areas are clean and tidy at all times• Initiates necessary purchasing and capital approval requests to ensure appropriate inventory of supplies. Conduct physical inventory on regular basis• Manages all areas of responsibility effectively within budgetary guidelines by monitoring and controlling operational and payroll costs• Evaluates performance of staff and consistently documents both positive and constructive feedback relative to serve and operating standards• Regularly solicit customers' opinion and use the information accordingly. Handle all customer complaints• Suggest revisions to menu items to maximize profitability and ensure customer satisfaction• Maintain all Mystery Shop data. Achieve all annual targets and use them to counsel team members to improve performance and service• • Planned & Managed High Volume Events (Concerts, Weddings, Banquets) including the Casino floor at a 8,000+ person capacity on a daily basis

•Improved team strength by exhibiting steadfast leadership in high pressure situations, providing direction, and listening attentively to employees' concerns and ideas.• Responsible for recruitment and training of all new staff. Training employees on suggestive upsale techniques, costumer service, promoting oneself on social media, and team strengthing• Ordered & maintained inventory, maintained detaled paperwork for inventory control•Orchestrated all social functions to including private parties, business meetings and formal engagements.• Scheduling live entertainment which involved being responsible for all contracts, pricing, calendar dates, times, set-up, break-down, advertisement, entertainment needs, book keeping, year-to-date growth, patron head count, crowd control, security, audio-visual set-up, agent specifications and seating/food arrangements• Responsible for end of night registers, counts, bank deposits • Planned & Managed High Volume Events (Concerts, Weddings, Banquets)

• Scheduling live entertainment which involved being responsible for all contracts, pricing, calendar dates, times, set-up, break-down, advertisement, entertainment needs, book keeping, year-to-date growth, patron head count, crowd control, security, audio-visual set-up, agent specifications and seating/food arrangements• Responsible for recruitment and training of all new staff • Liquor & supply inventory and costs• Planned and implemented an entire online marketing campaign including revising & updating website as well as developing a presence and posting on such social media sites as Facebook, Myspace, Twitter, YouTube etc…

• Assumes responsibility for the coordination of the MIS system, including network administration, hardware and software installation.• Responsible for training staff in the use of network systems, and agency software, including the Electronic Medical Record and Microsoft Office products • Train all staff on the implementation of the new software published on its network system, preparation of an employee manual, and employee help assistance • Taught weekly Microsoft Office classes• Specified and upgraded all computer equipment from desktop to back-end servers • Created and manage standard desktop images for employees based on job function reducing the time required to install appropriate software on a new PC by copying the appropriate image to a new computer’s hard drive instead of loading individual software applications.• Handled second-level support of LAN and WAN issues for the company• Created and manage standard desktop images for employees based on job function reducing the time required to install appropriate software on a new PC by copying the appropriate image to a new computer’s hard drive instead of loading individual software applications.

• Coordinated Fundraisers: Awards dinner, silent auction, logo design for awards, selecting and setting up the site, operating the budget, seating arrangements and post event• Organizes, schedules and manages all training, meeting, and convention events • Built, update, and maintain website – including all Graphic Designs • Responsible for site research, price negotiations, site selection, site inspection, menu selections, counts, room set up, audio-visual needs, entertainment, trainer/speaker accommodations, air and ground travel• Responsible for post-event activities, i.e., evaluation/summary reports, reconciled attendance, and production and mailing of continuing education credits. • Provide following reports: monthly expenses, year-to-date expenses, year-to-date attendance, monthly calendar, monthly event announcements, and reconciled evaluations• Developed logo design, website, mailer layouts, brochures, and advertisement designs