Heather Marek Email & Phone Number

Kirkland, Washington, United States

o Research, develop, and publish content for the Help Center that meet the evolving needs of the platform’s audience by working with SMEs and sourcing solutionso Construct pages and publish marketing content for Small Business and Voiceo Introduce new products in an approachable way to an audience that has mixed knowledge levelso Develop, edit, and publish content in Drupal, Sitecore, and Interacto Participate in marketing meetings and pitch ideas for the company’s homepage and department pages to increase engagement and build communityo Rebrand and develop content inherited from Frontier (1800+ articles) to meet the needs of Ziply Fiber’s employees and customer base while adhering to digital publishing guidelineso Create and maintain a terminology guide for publishers and copywriterso Primary administrator for the company’s Intranet platform o Research and publish content in Leadership News, Community News, Environmental Health and Safety, Fleet, and Human Resourceso Participate in department meetings and present ideas for improving contento Track the performance of content pages through analytics, adjusting to heighten engagement, and removing content that is not performingo Compose a learning guide for Drupal and Sitecore customized for the publishing team’s needs by watching videos, attending live training sessions, and reviewing training guideso Created multimodal content to pair with text and update out of date imageso Create taxonomy for home, enterprise, and small business contento Migrate five different CMS platforms to Sitecore 10

Phoenix, Arizona

o Build a Canvas shell for courses that are ADA compliant, mobile-friendly, and easy to navigate o Instruct and develop learning content for writing and humanities courses, such as HUM-251: Ideas and Values in the Humanities, ENG:101, and ENG: 102o Create and edit videos using Camtasia to deliver engaging content o Create layouts that are readable and use strategically integrate multimodal elementso Develop and deliver bi-weekly lectures that engage students in a conversation about the humanities or the writing process and are inclusive conversationso Integrate WPA outcomes and Habits of Minds into class activities and writing projectso Prepare presentations that provide context to reading assignments and connections to the student’s current experience and future careero Construct assessments that evaluate the students’ knowledge of the assigned readings and lectures and provide them with the opportunity to make connections with the materialo Work with a population that has diverse learning background and degree pathso Participate in professional development opportunities that focus on pedagogy and methodology

Tempe, Arizona

o Engage and instruct students in English 101 and 102 courses o Work collaboratively with instructors to create a fun and rigorous learning environment o Prepare innovative and engaging course materialso Evaluate student work and provide customized feedbacko Instruct a globally diverse group of students in a MOOC learning environmento Move between learning platforms (edX, Blackboard) with ease and adapt quickly to technology and priority shiftso Learners selected English 101 as one of the top courses on edX in 2017

Phoenix, Arizona Area

o Develops marketing content for web and social accountso Monitors SEO performance and modifies web content based on performanceo Maintains office services by organizing operations and procedures, preparing payroll, designing filing systems, reviewing and approving supply requisitionso Completes operational requirements by scheduling and assigning employees and monitors performance o Coordinates communications with clients, manage invoices and responds to questions and concerns in a timely fashiono Keeps management informed by reviewing and analyzing special reports which include summarizinginformation and identifying trendso Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzingvariances and initiating corrective actionso Researches competitions and grants, identify viable opportunities and tracks the application process o Contributes to team discussions and provides feedback based on budget limitations

o Develop, maintain and continually improve the knowledge base content, taxonomy, and organization processes for managing contento Optimize knowledge articles for clients through gap analysis, metric evaluations, editing, and publishing client’s knowledge baseo Work with groups and subject matter experts throughout the organization to support individual and local information search and retrieval needso Contribute, build, and implement SEO best practices for the knowledge base articleso Support business initiatives and goals and map knowledge impacts and implement change/solutionso Define and document Knowledge Management processes, procedures, and identify/track measureso Analyze the individual parts of an overall project to form a holistic view of the end state with emphasis on creating and recording new processes, tasks, and documentationo Strong technical writing and copy editing skillso Demonstrates organizational skills with attention to detail, analytical skills, and time management skillso Experience leading cross-functional work teams, delegating responsibilities, providing direction, and motivation to otherso Identify, track, and manage project challenges and ensure they are communicated and resolved promptlyo Proven ability to be detail minded, results-orientated, while working under tight deadlineso Successful experience as independent contributor with ability to drive changeo Capable of managing multiple priorities and workflowso Provide support for a content migration effort that transitioned knowledge management articles from ZenDesk to a new standardized KANA template and published using Jira

Tempe, Az

o Impart appropriate educational information and skills to students; this is done by following school approved course outlines with supporting materials, and by utilizing a variety of teaching techniqueso Develop content in partnership with instructional design department for launch of rebranded general education classeso Produce lessons, videos, and announcements with the goal of increasing student engagement and enhancing the student learning experienceo Experience working with a diverse student populationo Perform various instructional duties that include grading, taking attendance, recording progress, developing curriculum, advising students, actively engaging in retention activities, and identifying and assisting at-risk studentso Provide support for program and instructional initiatives completing professional development activitieso Subject Matter Expert for ENG-101: English Composition, HUM-210: Introduction to the Humanities, CRT-110: Critical Thinking, LIT-210: Film and Literature, CAR-210 Career Strategies, COMM-210 Communications, ENGL110: College Grammar, and TECH102: Business Computingo Perform various instructional duties that include grading, outreach initiatives, recording progress, developing curriculum, advising students, actively engaging in retention activities, and identifying and assisting at-risk students, and student supporto Design learning guides, produce videos, and hold trainings for faculty and students on technology tools: Microsoft 365, Excel, Word, GDrive, GSheets, and GDocso Produce videos using Camtasia and Kalturao Awarded Faculty Member of the Month, January 201

Tempe, Arizona

o Develop training guides and videos to aid in the transition to a new LMS (LoudCloud)o Teach faculty development courseso Provide support to faculty for a range of issues: technical, pedagogical, and student supporto Mentor new faculty memberso Develop a database of faculty development opportunities

Phoenix, Arizona Area

o Successfully manage a department of 37 faculty members (2 full-time and 35 part-time)o Serve as the department contact for corporate curriculum development o Improve student satisfaction with General Education; department’s faculty evaluation score drastically increased from the lowest department rating (73%) to the highest (92%)o Participate in weekly retention meetings and provide feedback on students who are at-risko Prepare and deliver a presentation on General Education to the admissions teamo Responsible for the interviewing and hiring of new facultyo Develop all content and conduct new faculty orientation and serve as a faculty mentor o Prepare the teaching schedule for the General Education departmento Craft the room logistics for each term’s scheduleo Create and manage adjunct contractso Provide or coordinate class coverage for absent instructorso Develop an agenda and facilitate department meetingso Carry out faculty observations for all faculty memberso Address performance issues with instructors and create performance plans to correct issueso Create individual faculty development plans with each instructor in the General Education departmento Responsible for department accreditation preparation; most recent visit reported zero findingso Design and manage student retention eventso Evaluate transcripts from potential students for transfer credito Facilitate General Education test-outso Create shell classes for all general education courseso Order and maintain instructor textbookso Design and implement inter-disciplinary projects between General Education and Core curriculumo Organize and direct faculty participation in the graduation ceremonyo Assist in the planning of the agenda for the in-services and provide a presentationo Proctor Accuplacer placement testing for incoming studentso Instruct three courses per ten week term

o Mentored students on academic performanceo Taught a variety of courses to strengthen students’ liberal arts base that include: College Success, Developmental English, English Composition I & II, Humanities, Art History I & II, Literature and Film, Information Literacy, Mythology and Comparative Religions, Ethics, and Oral Communicationo Integrated department objectives with my own material for each course to generate critical thinking, writing, and communication skillso Worked to develop and implement new objectives and material in College Success, Information Literacy, Literature and Film, Ethics, Mythology and Comparative Religions, and Developmental English courses based on student and faculty feedbacko Visit potential student employers’ facilities and talk with employers to learn what we can do to prepare our students for their careerso Coordinate industry guest speakers

o Instruct a group of graduate students on the topic of developing readers and writers in the content area K-12o Introduce theories, teaching strategies, and practical applications concerning learning with texts across subject matter disciplineso Explain and demonstrate principles and practices for developing instructional units and routines that include reading and writingo Present methodology of successfully framing a unit plan, designing and role-playing literacy routines, and talking about instruction o Prepare students to produce practical literacy-rich plans for their future classes

o Provided venue evaluation and served as information agento Organized the company tour itineraryo Served as transportation managero Implemented improvements in inventory controlo Updated and organized all casting bookso Developed and maintained marketing campaign for Galway venue to ensure economic prosperityo Played an integral part in harmonizing the launch of production tour, through marketing, team acquisition, and refined problem solving

Master Of Arts, Drama & Theatre Studies

Bachelor Of Arts, English

Activities and Societies: Habitat for HumanityStudied Art Restoration at the University of Siena in Italy (Summer 2001)