Heather Maria Email & Phone Number

As a Customer Care Center Specialist III at Needham Bank, I provide exceptional service and support to customers and colleagues across various channels, including phone, email, and chat. I have over seven years of experience in the financial services industry, working with diverse and complex customer needs and inquiries.My core competencies include account management, various account type opening, loan processing and transaction disputes. I have experience with Microsoft Word, Excel and PowerPoint. I also have a Bachelor of Arts degree in Psychology and Sociology, which helps me understand and empathize with different customer segments and behaviors. My mission is to enhance customer satisfaction and loyalty, and to contribute to the growth and success of Needham Bank.