AeroLeads people directory · profile

Heather Marsten Email & Phone Number

Engagement Director at Envoy
Location: Greenbrae, California, United States 8 work roles 1 school
1 work email found @comcast.net LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email h****@comcast.net
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Envoy
Role
Engagement Director
Location
Greenbrae, California, United States

Who is Heather Marsten? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Heather Marsten is listed as Engagement Director at Envoy, based in Greenbrae, California, United States. AeroLeads shows a work email signal at comcast.net and a matched LinkedIn profile for Heather Marsten.

Heather Marsten previously worked as Customer Support Operations Consultant / Independent Contractor at Qumu Corporation and Director, Customer Support Operations Strategy at Earthlink. Heather Marsten holds B.A., Psychology from University Of Colorado Boulder.

Company email context

Email format at Envoy

This section adds company-level context without repeating Heather Marsten's masked contact details.

{first_initial}{last}@comcast.net
86% confidence

AeroLeads found 1 current-domain work email signal for Heather Marsten. Compare company email patterns before reaching out.

View email format View company profile Management contacts
Profile bio

About Heather Marsten

Accomplished Operations Manager with over 20 years experience, numerous promotions, and a proven history of delivering dramatic cost savings while improving customer satisfaction through root cause analysis and optimization of processes. Extensive experience supporting new software roll outs and product launches with proven success identifying bugs and call drivers quickly, minimizing potential churn impacts and additional support costs.Specialties: Customer Impact Reduction, Product Roll-out Strategies, Process Development, Optimization Strategies, Cost Reduction Tactics, Operational Efficiency, Partner & Vendor Relations, Outsourced Partner Management

Listed skills include Strategy, Management, Process Improvement, Cross Functional Team Leadership, and 17 others.

Current workplace

Heather Marsten's current company

Company context helps verify the profile and gives searchers a useful next step.

Envoy
Envoy
Engagement Director
AeroLeads page
Company profile
View company profile Email format
8 roles · 34 years

Heather Marsten work experience

A career timeline built from the work history available for this profile.

Engagement Director

Current
Envoy

San Francisco, California, Us

Partner with both new and existing customers to design, customize, and implement Zendesk software resulting in workflow optimization and operational efficiency improvements. Recommend best practices across various support industries to achieve improvements in customer satisfaction, ticket deflection, and first contact resolution rates.• Manage all projects from kick-off through post-launch support ensuring that all engagement goals and timelines are met.• Create and present customized agent training catered to each clients’ configurations and needs.• Identify opportunities for further optimization and recommend software upgrades to achieve clients’ operational goals.

May 2016 - Present

Customer Support Operations Consultant / Independent Contractor

Qumu Corporation

Minneapolis, Mn, Us

Introduced and led multiple support initiatives to improve operational efficiency and increase customer satisfaction ratings. Focused on achieving business results through the creation, execution and management of strategic projects that improved customer support performance while supporting company-wide goals & objectives. Responsible for the migration, customization and administration of new Customer Support ticketing system (Zendesk) and the creation of new customer facing Help Center. Implemented Customer Satisfaction Surveys and moved monthly results from 92% to 98% through performance management of support team and enhancements to the training program.

Nov 2013 - Dec 2015

Director, Customer Support Operations Strategy

Earthlink

Operational responsibility for EarthLink and PeoplePC Technical Support across 8 outsourced delivery centers worldwide. Strategic ownership of cost reduction initiatives and service delivery improvements. Accountable for driving key business metrics, including Contact Rates, Customer Satisfaction (CSAT), first-call resolution and Average Handle Time for all products.

Oct 2006 - Dec 2011

Director, Customer Care Peoplepc / Earthlink

Earthlink

Atlanta, Georgia, Us

Managed department of 16 employees. Member of the PeoplePC Executive Team presenting quarterly results to EarthLink’s CEO. Lead liaison between EarthLink Support organization in Atlanta and PeoplePC support department in San Francisco.

Oct 2005 - Oct 2006

Senior Manager, Customer Care - Peoplepc / Earthlink

Earthlink

Atlanta, Georgia, Us

Managed department of 12 employees. Ownership of PeoplePC Telesales, Retention, Customer Service, Technical Support, Training and Quality and Headquarters’ Customer Care.

Jan 2003 - Oct 2005

Manager Of Process Development / Office Of The President

Peoplepc (Acquired By Earthlink)

Identified and created customer support process improvements to increase efficiencies and improve customer satisfaction. Owned and resolved all Executive Escalations including Legal, Better Business Bureau, Media and Office of the President complaints

Dec 1999 - Jan 2003

Team Supervisor, American Express Platinum & Centurion Account

Lesconcieges

Managed team of 8 senior concierges dealing with American Express' highest net worth members in a fast paced call center environment. Successfully launched Concierge service for AMEX Centurion Black Card.

1994 - 1999 ~5 yrs

General Manager, Nob Hill Lambourne Hotel

Joie De Vivre Hospitality

San Francisco, Ca, Us

Managed the daily operations of a 20-room luxury hotel and spa achieving 9% increase in occupancy levels and 20% reduction in operating expenses.

1993 - 1994 ~1 yr
1 education record

Heather Marsten education

  • University Of Colorado Boulder
    University Of Colorado Boulder
    Psychology
FAQ

Frequently asked questions about Heather Marsten

Quick answers generated from the profile data available on this page.

What company does Heather Marsten work for?

Heather Marsten works for Envoy.

What is Heather Marsten's role at Envoy?

Heather Marsten is listed as Engagement Director at Envoy.

What is Heather Marsten's email address?

AeroLeads has found 1 work email signal at @comcast.net for Heather Marsten at Envoy.

Where is Heather Marsten based?

Heather Marsten is based in Greenbrae, California, United States while working with Envoy.

What companies has Heather Marsten worked for?

Heather Marsten has worked for Envoy, Qumu Corporation, Earthlink, Peoplepc (Acquired By Earthlink), and Lesconcieges.

How can I contact Heather Marsten?

You can use AeroLeads to view verified contact signals for Heather Marsten at Envoy, including work email, phone, and LinkedIn data when available.

What schools did Heather Marsten attend?

Heather Marsten holds B.A., Psychology from University Of Colorado Boulder.

What skills is Heather Marsten known for?

Heather Marsten is listed with skills including Strategy, Management, Process Improvement, Cross Functional Team Leadership, Call Centers, Crm, Call Center, and Vendor Management.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.