Heather "H" (Malobisky) Marten Email & Phone Number

Pittsburgh, Pennsylvania, United States

Responsible for managing care coordination process balancing patient and physician needs with necessities of the program and business realities. Maintain professional relationships with all internal and external customers. Act as the escalation point of contact for the case management team, facilitating resolutions and problem solutions. Lead new hire training and refresher training on program specifics, ensuring consistent processes across the program. Assist in creating and maintaining… Show more Responsible for managing care coordination process balancing patient and physician needs with necessities of the program and business realities. Maintain professional relationships with all internal and external customers. Act as the escalation point of contact for the case management team, facilitating resolutions and problem solutions. Lead new hire training and refresher training on program specifics, ensuring consistent processes across the program. Assist in creating and maintaining training and support documentation. Consistently identify and recommend process improvements to support operational efficiencies and effectively share knowledge with other team members to drive program success. Show less

Pittsburgh, Pennsylvania, United States

Specialty Pharmacy Benefit Management

Pittsburgh, Pennsylvania, United States

Disclosure: https://pittsburgh.massmutual.com/about-us/licenses

Pittsburgh, Pennsylvania, United States

United States

I am an Agent licensed to sell insurance through New York Life Insurance Company.

Greater Pittsburgh Area

Assisting in managing the amazing Monroeville location of Value City. Great people, great company, fantastic furniture at a great value. Handling warehouse and office process and procedure for an 8.5 million dollar annual income store.

Greater Pittsburgh Area

Currently contracting in the HR, recruiting, and employee engagement arenas. Are your employees fully engaged? Is your hiring process as effective as possible? Do you have studs and duds in your company? find out how to drive higher performance, greater engagement, and better ROI.

Pittsburgh, Pennsylvania

Directing a center with 450+ employees and 10 programs as we work to create insanely great customer experiences.Driving consistent performance with 1.3million per month in revenue and 35%+ monthly GP.Managing financials, employee engagement, and site management to drive a profitable site.

Pittsburgh, Pennsylvania

*Alorica acquired West Corporation assets - this is a continuation of previous position.As a member of the Performance Enhancement Group, I consult, design, develop, and deliver training to support the business objectives for business units focused on collections, B2B and B2C sales and service, insurance services, and other business processes. My expertise includes the verticals of financial services, healthcare, telecommunications, and direct sales. My team measures results using… Show more *Alorica acquired West Corporation assets - this is a continuation of previous position.As a member of the Performance Enhancement Group, I consult, design, develop, and deliver training to support the business objectives for business units focused on collections, B2B and B2C sales and service, insurance services, and other business processes. My expertise includes the verticals of financial services, healthcare, telecommunications, and direct sales. My team measures results using Kirkpatrick's 4-levels of measurement with particular focus on Level 4,Return on Investment. In 2014, we delivered $315 for $1 spent. More specific results are available upon request. Show less

Rocky Mount, North Carolina Area

As a member of the Performance Enhancement Group, I consult, design, develop, and deliver training to support thebusiness objectives for business units focused on collections, B2B and B2C sales and service, insurance services, and other business processes. My expertise includes the verticals of financial services, healthcare, telecommunications, and direct sales. My team measures results using Kirkpatrick's 4-levels of measurement with particular focus on Level 4, Return on Investment. In… Show more As a member of the Performance Enhancement Group, I consult, design, develop, and deliver training to support thebusiness objectives for business units focused on collections, B2B and B2C sales and service, insurance services, and other business processes. My expertise includes the verticals of financial services, healthcare, telecommunications, and direct sales. My team measures results using Kirkpatrick's 4-levels of measurement with particular focus on Level 4, Return on Investment. In 2014, we delivered $315 for $1 spent. More specific results are available upon request. Show less

I led a team of trainers supporting Fortune 100 financial services, telecommunications, and healthcare clients. My manager duties included supporting multiple sites and managing travel and training budgets to meet financial performance of the programs I supported. My responsibilities included development of trainers to deliver a variety of curriculums, interacting with the client's training department and vendor managers. I received recognition for designing and developing programs to support… Show more I led a team of trainers supporting Fortune 100 financial services, telecommunications, and healthcare clients. My manager duties included supporting multiple sites and managing travel and training budgets to meet financial performance of the programs I supported. My responsibilities included development of trainers to deliver a variety of curriculums, interacting with the client's training department and vendor managers. I received recognition for designing and developing programs to support classroom management, trainer facilitation skills, and adult learning theories. My training team consistently delivered outstanding results for the clients we supported and I was promoted to the Performance Enhancement Group. Show less

Responsible for creating, writing, evaluating and revising training materials for over 10 programs focusing primarily on sales to meet and exceed operational performance requirements. Training material successfully blends multiple training methods in line with adult learning theory for optimal retention and performance.Provide comprehensive training programs for external and internal clients through the use of classroom training and computer based training modules.Proficient in multiple… Show more Responsible for creating, writing, evaluating and revising training materials for over 10 programs focusing primarily on sales to meet and exceed operational performance requirements. Training material successfully blends multiple training methods in line with adult learning theory for optimal retention and performance.Provide comprehensive training programs for external and internal clients through the use of classroom training and computer based training modules.Proficient in multiple development programs on PC and Mac including: Adobe Captivate, Photoshop, Camtasia, SnagIt, Gold Wave sound editing, MS Office Suite, and basic HTML.; Train beginning, intermediate and advanced sales techniques to phone operators as necessary.Train the trainers on new materials and programs.Assist in rewriting and creating a new At Home Agent training by creating CBT modules on the agent's work environment and tools.Create comprehensive CBT modules on internal corporate management computer tools to train new supervisors and managers on the functions, uses and properties of these programs. Work on a continual basis with other developers and trainers to improve training programs.Perform supplemental training as necessary to meet and exceed client expectation for performance. Show less

Opened and expanded outbound sales line group for Staples Business Delivery in three locations.Gained valuable experience in other areas of the Teleservices industry outside of training.Performed duties of a Manager, Team Leader and Quality Advisor for a group of 12 to 53 agents. Counseled agents and worked to continually improve the performance of the group by monitoring, offering feedback, providing supplemental training and incentives.Worked closely with client and client… Show more Opened and expanded outbound sales line group for Staples Business Delivery in three locations.Gained valuable experience in other areas of the Teleservices industry outside of training.Performed duties of a Manager, Team Leader and Quality Advisor for a group of 12 to 53 agents. Counseled agents and worked to continually improve the performance of the group by monitoring, offering feedback, providing supplemental training and incentives.Worked closely with client and client services to set line group goals and expectations.Worked as the Quality advisor for 67 agents in; providing training and counseling as necessary to allow the agents to exceed the clients' expectations. Show less

Train beginning, intermediate and advanced sales techniques to phone operators.Trained over 10 line groups in an in-bound environment ranging from sales, elite sales, customer service and technical support for various clients.Perform supplemental training on the production floor as needed to improve quality, conversion and product knowledge.Work in a team-oriented department to create and refine training to best prepare representatives.Create and develop new training material… Show more Train beginning, intermediate and advanced sales techniques to phone operators.Trained over 10 line groups in an in-bound environment ranging from sales, elite sales, customer service and technical support for various clients.Perform supplemental training on the production floor as needed to improve quality, conversion and product knowledge.Work in a team-oriented department to create and refine training to best prepare representatives.Create and develop new training material for other line groups and projects.Continually expand my knowledge of training techniques and improve my skills as a trainer. Show less

Ms, Education - Adult And Post Secondary Education, 4.0

Conferred a Masters in Education: Post Secondary and Adult Education on June 30, 2012 - graduating with a 4.0 - currently applying.

A Bachelor Of Science Degree, Science

Activities and Societies: Alpha Phi Omega, AIDS Action Team certified HIV/AIDS educator, Gannon Knight Newspaper Editor 1994-1996.