Heather Berman Email & Phone Number

Wynnewood, Pa

Promoted to Office Manager as a result of strong organizational skills, attention to detail, and ability to work effectively with both customers and leadership. • Oversaw the administrative office, working effectively to plan and coordinate daily operations for the principal, administrative teams, teachers, and support staff• Modified and adapted office procedures to meet the changing needs and requirements of personnel, saving both time and money• Communicated with customers, using discretion and judgment while maintaining strict confidentiality • Created a variety of materials such as letters, memos, bulletins, requisitions, claims, flyers, reports, and statistical data • Handled all building issues including security, room scheduling, event planning, and vendor management• Supervised and trained administrative assistant in customer service protocols, phone etiquette, and computer programs • Coordinated purchasing including processing requisitions, as well as verification and distribution of materials• Negotiated favorable terms and pricing agreements with printers, vendors, caterers, and other providers for service at special events

* Performs and organizes a wide variety of clerical duties for the principal, teachers, and support staff in an efficient manner.* Communicate with the public, using discretion and judgment, answering questions and if appropriate directing individuals to the appropriate administrator or other staff who will answer questions and address concerns.* Composes a variety of materials such as letters, memoranda, bulletins, requisitions, claims, flyers, reports, and statistical data from rough drafts or oral instructions.* Works efficiently with a service-oriented attitude under stressful situations with constant interruption.* Modifies and adapts office procedures and details in concert with the needs and requirements of the principal and staff.* Maintains cooperative working relationships with students, staff, parents and community members contacted in the course of work. * Maintains confidentiality of personnel and student matters.* Coordinate the process of purchasing, processing requisitions, receipt, verification, and distribution of materials.* Compiles and files student grade and attendance reports and other school records. * Accepts funds for student activities.

I kept my customer service skills active as I help Member and Audience Services by answering member and non-member questions/concerns

After volunteering at WHYY, they received temporary funding so that I could be a paid employer while representing WHYY during the pledge drive. My duties included teaching the pledge system to volunteers, managing 18 volunteers, and handling customer service for our members and volunteers.

Promoted within company to a position requiring coordination of complex travel arrangements for group accounts such as universities, community groups, and weddings. Position was administrative in nature, and included scheduling meetings for guides and clients, typing letters, answering phones, and handling customer service issues. Group Operations Coordinator June 2005 - December 2008* Coordinated group international travel including itineraries, airline/bus/cruise/hotel reservations, permits, contracts with speakers, tour guides, meals, etc. Maintained corporate and customer accounts and planned group itineraries for an average of 75-100 travelers per week * Primary contact for Gate 1's largest account, averaging 300 people per trip and three trips every year* Negotiated contracts with hotels, tour guides, and speakers to meet client's budget* Tested new software and trained co-workers on use of systemReservationist August 2004 - June 2005* High customer satisfaction proven by feedback emails sent to managers* Inspected all reservation department invoices for accuracy and send them to clients- A duty previously preformed by the department manager

Answered phone calls, assisted during live broadcasts & field shoots, edited video projects, and created video/computer graphics* Created a proposal for set redesign and was provided with a budget and authorization to redesign the logo and set for three shows

Compiled research on all production locations, researched and secured any needed permits, and investigated trip routes to insure production vehicle complied with all local codes and regulations. * Created and implemented a new application filing system that equitably sorted applications so that families were evaluated equally regardless of whether their application was submitted as a hard copy or online. This raised the quality of families used on the show and cut down on pre production/interview time.* First intern to have an active role in phone interviewing the applicants and writing pitches for the network * Negotiated security personnel contracts and home inspector's contracts* Worked as an onsite Production Assistant (PA) on local shoots and helped designers and producers as needed. At Banyan Production's request, continued working as a PA on local shoots for several months after internship was over

B.A, Broadcasting

Activities and Societies: *Nominated for Temple University Diamond Award for Outstanding Leader (2003-2004) * Member in Temple.

Education record