Customer Service Manager
CurrentI have been an employee at GB Stone since our opening season in 2015. This position has given me the opportunity to be with a company from the ground up. I have gained experience in start up costs, critical thinking, inventory management, and improved management skills.Current responsibilities:• Customer service above all else; answering questions, assisting in project decisions, writing up orders, and ensuring customers receive excellent service from start to finish.• Managing employees; Including but not limited to: training, scheduling, entering payroll, employee reviews and maintaining company morale.• Complete understanding of our order system Adagio, including full knowledge of all modules: Order Entry, Inventory Control, Accounts Receivable, Quotes, Purchase Orders, and Reports.• Inventory control; day to day stock checks, placing orders with distributors, quarterly inventory counts.• Accounts Payable; entering PO’s, receiving PO’s, matching invoices to PO’s, confirming pricing, entering invoices for cheque runs, ensuring invoices are paid within billing period.• Accounts Receivable; Billing customers, ensuring payments are received and applied, credit applications, and answering any invoicing questions or concerns.• Basic Accounting; generating weekly/monthly reports.• Payroll; Currently using Paydirt Payroll system, completing payroll and reports, ensuring employees and reports are paid on time.
