The Outreach Manager will assist with the initiation, planning, and implementation of public relations campaigns and outreach activities to promote the interests and activities of MDOT's small and minority business programs and the Office of Minority Business Enterprise (OMBE); coordinate Small & Minority Business Programs Application Assistance Workshops by maintaining the online registration system, scheduling workshop resource guests, coordinating OMBE staff participation, preparing event materials, supervising room set-up, creating and distributing agendas and evaluations, maintaining attendance data, and preparing data tracking reports to track certification outcomes of attendees; assist in the development and implementation of strategic media outreach plans; assist with the development of the OMBE website content and disseminate information; maintain a library of web, outreach, and educational documents and application forms; respond to inquiries regarding MDOT's small and minority business programs; and other duties as assigned.

Responsible for the certification or recertification of a business as a federal disadvantaged Business Enterprise and/or Minority Business Enterprise. Determines if MBE status is appropriate by interviewing business owners, employees, and project engineers; conducting on-site inspections; analyzes financial and legal documents; prepares written reports of the findings; investigates allegations of fraud and program abuse, and testifys at hearings. Responsible for determining eligibility in accordance with the standards set forth by COMAR and federal USDOT regulations; participating in community outreach activities and MBE program events; and providing North American Industry Classification System (NAICS) code information to MDOT Transportation Business Units (TBUs), prime contractors and MBE subcontractors or a combination of the above.

• Lead on & off site file audits, reviews, and reporting for affordable properties in various states to include Georgia, D.C., Tennesse, Ohio, Florida, New Jersey, Pennsylvania, and Delaware. • Submit files for review to Spectrum, US Housing, etc.• Provide resolutions to support requests to internal and external RealPage users for the company and RealPage consultants assigned to the company account. • Configure, troubleshoot, repair, and resolve setup issues for all staff as it relates to RealPage product issues. • Responsible for all aspects of conversions (including computer set-up) from a legacy system to RealPage products. • Communicate directly with staff and clients via phone, e-mail and remote diagnostics to identify and resolve issues for RealPage products and TRACS.• Prepare, monitor, and track HUD voucher submission via RealPage and TRACS-related functions.• Manage the testing, documentation and implementation of assigned projects, including tracking support requests through completion. • Carry out audits and reviews of files which include inspection and monitoring enforcement. • Establish and maintain a positive professional relationship with staff and clients.• Analyze and reconcile book transactions to bank statement activities for over 90 properties.• Prepare monthly journal entries related to specific accounts.• Research and resolve all of the open items in a timely manner.• Prepare Gross Profit Reports and research all of the discrepancies.• Enter invoices and cut checks• Enter payments made by tenants into the tenant ledger• Help the controller in preparation for audits

• Coordinates all requests from military families with the property management team.• Perform all leasing functions including showing of vacant units, and timely execution of leases and renewals.• Qualify applicants in accordance with Government compliance requirements.• Coordinates move-in dates and pre-move-in inspections with the incoming military families.• Coordinate move-outs, pre-inspection and final inspection for outgoing military families, to include calculating the charge for any damages to be billed to the resident, and delivery of the final utility bill (where applicable).• Ensure community curb appeal for designated neighborhoods and to perform any inspections as assigned by the Community Director.• Conduct periodic inspections of playgrounds, and perform any additional inspections as assigned by the Community Director.• Receives and records service requests and disburses them to the appropriate maintenance director/assistant maintenance director (where applicable).• Maintains a computerized log documenting all requests, through completion of the work, with the assistance of the maintenance director/assistant maintenance director.• Conducts follow up phone calls (100%) to residents to ensure that work orders are completed to the resident’s satisfaction.• Run criminal/credit background reports on prospective applicants (OETs) when applicable in accordance with company policy.• Ensure that resident file jackets and maintenance file jackets (if applicable) are properly maintained.• Perform routine market analysis reports.• Prepare and recommend advertising and marketing strategies as deemed appropriate.• Assist the Community Director and Assistant Community Director in ensuring that the property is in compliance with the requirements and procedures identified in the property legal documents.

• Assists the Sales and Marketing Associates and Sales and Marketing Representatives.• Provides appropriate neighborhood and community information including schools, shopping, medical facilities, etc.• Procured over $5,000,000 in home sales for the year of 2013.• Assists the Sales Team with prospecting and appointment-setting.• Ensures model homes are clean and presentable at all times for customers to review.• Ensures an adequate supply of sales materials is available, including brochures and pamphlets.• Copies and picks up of additional materials at Division Management office.• Physically demonstrates model home to prospective customers.• Completes special projects and meeting deadlines.• Obtains all required contract documentation for Sales Representative to review and forward to Management office

• Qualifies client needs, eligibility, in compliance with Fair Housing Laws and LMH non-discriminatory leasing policy.• Assign and proof all leasing paperwork• Audits and adheres to lease file policy with consistency• Prepares and submits daily, weekly, and monthly reports by deadline • Coordinates office team schedule• Prepares and submits fearless/leasing bonuses• Enforces community and company policies• Conducts monthly staff meetings alongside with District Manager• Interviews qualified applicants for positions within the office.• Responsible for tracking traffic results• Reviews aged vacancies• Provides support and created a motivating environment for leasing team• Assigns service request as they are received• Schedules vendors as needed to complete requests• Communicates with Services Techs on service requests • Performs pre move-in, and move- outs inspections, assuring all turned units are in perfect conditions.• Performs final move-out inspections to assess damage or charges. Take photos of excessive damage.• Makes follow up calls for quality assurance• Contacts residents on a daily basis concerning past due accounts.• Maintains budget to include scheduled projects and etcPublic Relations Coordinator• Identifies trends and key interests and concerns to provide superior service to residents.• Liaison between residents, colleagues, and key spokespeople• Researches, writes and distributes community brochures to targeted community• Writing and editing in-house newsletters, emails, articles and annual reports• Prepares and supervises the production of brochures, handouts, promotional emails, and photographs• Organizes events including conferences, social events, and workshops• Maintains and updates information on the website;• Sources and manages sponsorship opportunities;

Collected fees and deposits nightly; averaging $20,000 which accounts for 20% of overall company Revenue. Greeted the in-excess of 3,000 nightly patrons and conducted facility tours for first time attendeesEnsured the accuracy and completeness of contracts and agreements Provided all the information that guests needed to enjoy their visit. This may include providing information on the facility and the available services. Also, providing information on travel routes, available tours, schedules for outings and transportation availability.Helped with obtaining tickets, setting appointments, and making reservations for guests if needed.Created and managed the distribution/disbursement of messaging through email.Interviewed potential candidates and trained new hires on operating procedures Conducted recruiting, staffing, training, and orientation for new hires.Formulated schedules and advises the pay for employees.Enforced policies and procedures when needed.

Assisted both the Directors of Annual Funds and Major Gifts in researching, cultivating and soliciting foundation; corporate; and individual donorsDeveloped fundraising materials in conjunction with the communication department.Recorded and disbursed all accounts payable for the Department of Development Reconciled travel reimbursements and all advances for the Department of Development with the Finance DepartmentMaintained daily calendars for both the Directors of Annual Funds and Major Gifts to ensure accurate scheduling

Greeted and directed clients to the appropriate departments.Handled client questions and resolved problems.Provided information to callers/listeners regarding commercials, news stories, etc.Answered multi-line telephone system; route calls to appropriate staff members.Opened and sorted mail, updated appointment calendars