Heather Mccauley Email & Phone Number

Pittsburgh, Pa, Us

Barnes Place Senior Living, 2021 James Street, Latrobe, Pennsylvania 15650

Responsible for the sales and marketing efforts while working with the management team to build meaningful relationships with the healthcare community in the area.Responsibilities:• Evaluate, develop and implement the community’s sales plans working directly with the Executive Director and Regional Director of Sales and Marketing• Responsible for entry and maintenance of database management system/lead tracking• Lead and coordinate all community outreach and community events for seniors, their families and the professionals in the community• Build and maintain relationships with potential residents and their families, identify level of care services, provide excellent customer service and follow-up to assist with the move-in process• Additional duties as assigned

Greater Pittsburgh Area

• Hiring, training and developing new outreach department including marketing, volunteer services, bereavement program, and music therapy to become the premier resource in the community. •Tracking all patient referrals, admissions, and visits in order to maintain regular contact with referral sources and monitor referring habits.•Working directly alongside Executive Director and CFO/CEO/President/Owners on strategic planning and budget projections.•Responsible for marketing to all potential referral sources including physicians, social workers, case managers, administrators, and other community members in territory of new office location in Indiana, PA.

Washington, Dc

•Promotion to Administrative Officer, within 10 months of transitioning to new location in Washington, D.C., and was 1 of 4 promoted out of 16 managers regionally encompassing 5 states.•Community Liaison in DC market for all major referral sources maintaining relationships with key players to produce increased patient census.•Exceeded gross profit and Net income goals for 2 years including earning quarterly bonuses and annual incentive trip for team. •Sole administrator for home health agency providing home care services to District of Columbia residents with home healthcare needs•Business development focus on new business lines in Medicare and Intermittent Care services.•Responsible for all office staff members for team of 7 administrative and clinical office employees and over 150 direct caregivers including Registered Nurses, Licensed Practical Nurses, and Home Health Aides.•Manager of all operational and clinical functions within the office and home setting including: business development, budget, accounts receivables, billing/payroll, HR, policy/procedure, quality assurance, patient safety

Washington D.C. Metro Area

•Administrator for home health agency for two locations: Frederick, MD and Washington, DC.•Manager for all operational and clinical functions within the office and home setting including: business development, budget, accounts receivables, billing/payroll, HR, hiring, policy/procedure, quality assurance, patient safety and satisfaction.• Responsible for hiring, training and development of internal team of 7, coordinating operations and clinical services for 40 clients with 150 external employees working variably 24 hours/7 days a week.• Contract oversight negotiating rates for private duty nursing services with previously non-contracted funding sources.• Responsible for client oversight, development of new and existing referral source relationships. •Analyzed territory explicitly for growth and acquiring new and existing business clients.•Promoted the implementation and adherence to regulations for all federal and state accrediting bodies in multiple states including Virginia, Maryland, and District of Columbia, ACHC and JCAHO

Woodbridge, Virginia

• Promoted within 21 months to manage office in Frederick, Maryland• Recruited, hired, and supervised 100+ licensed healthcare professionals• Coordinated office operations from payroll, HR, clinical, and training and developing new internal staff. • Developed and maintained relationships with clients, effectively promoting increased service satisfaction as demonstrated by annual surveys.• Supported new manager with territory-analysis to help maintain and grow business development

Bachelor Of Arts (B.A.), Communication, Interpersonal And Organizational

Activities and Societies: Best Buddies International, Secretary, George Mason University, 2002-2004

Education record