Heather Mcgraw Email & Phone Number

Savannah, GA, US

United States

As the Software & Skills Manager I am responsible for overseeing and coordinating the people, resources and processes required to evaluate software needs and deliver new software or upgrade existing products to address those needs. This position is essential to provide the Firm with a variety of services including project design, project management, needs.

Savannah, Georgia Area

• eDiscovery Project Manager by leading an eDiscovery team of two who are responsible for gathering electronic data, pre-processing and analyzing the data, building review databases and processing data, coordinating.
• Serve as Business Analyst working with staff and attorneys to determine more efficient processes for everyday tasks
• Develop and maintain the Firm Intranet on a SharePoint Online platform, to include special projects and sites involving Flow and Power Apps
• Work closely with Firm CTO and Network Analyst on new software rollouts, providing project management, planning, end-user insight, testing, implementation, and training
• Manage and maintain offsite records inventory database and processes
• Conduct orientation training for newly hired employees

Fort Rucker, AL

• Work with clients to gather technical requirements for new systems. Follow up through the entire process to guarantee client satisfaction.
• Member of the USAACE VWE program’s Change Control Board; bring client issues and change requests to the team for discussion and ensure all issues/suggestions are followed through.
• Write and maintain System Implementation Plans, Governance, Business Rules, User Manuals and Instructions for all programs developed during the contract.
• Write detailed Test Scripts and perform thorough quality control testing for all software development deployments and upgrades. Personally serve as the lead for all QA/QC projects on the contract. Create, execute, and.
• Create training material (documentation and videos) and conduct all training sessions for end users on site or via distance learning connections. End users consist of the U.S. Army’s Aviation Branch Senior Leaders.
• Manage user permissions for all SharePoint programs via SharePoint groups and Active Directory.

• Provided end users with immediate computer support, ranging from hardware, software, laptops, telephones, applications, handheld devices, network devices, training, and special projects.
• Replaced and upgraded all computers from Windows 2000 to Windows XP & Office 2003, and then again to Windows 7 and Office 2007 three years later.
• Exercised responsibility for maintaining the accuracy and integrity of the helpdesk database, the entire range of IT system secure passwords, as well as all confidential cases and secure information at the Law Firm.
• Handled 20+ technical/mission-critical calls daily and consistently met high service standards.
• Researched and developed knowledge-base articles for all Helpdesk issues, resulting in an increase in first-call-resolutions of 20 additional calls per week.
• Tested and analyzed computer hardware and software malfunctions to resolve physical and logical processing problems, e.g., adjusting equipment configurations, realigning port allocations, recommending appropriate.

• Hired in a temporary contract position for the PC Refresh Project at Gulfstream Aerospace Corporation, where I set up 100+ new computers, installed a variety of software, and deployed new machines to Gulfstream end.
• Provided end users with PC support including hardware and software issues.
• Worked daily with Novell systems, Dell PCs, IBM Intellistations, Blackberry PDAs, LANs, and switchboxes.

Bba, Computer Information Systems

Education record