Heather Marquez Email and Phone Number
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Heather Marquez is a Program Manager, Partner Incentives at CrowdStrike. She possess expertise in video conferencing, telecommunications, webcasting, customer service, salesforce.com and 45 more skills. Colleagues describe her as "Heather and I worked together in different capacities for over 10 years. Her success is attributed to various traits such as, outstanding organization, strong project management skills, superior verbal and written communication, and the importance of prioritization and relationship building. During the time in which Heather reported to me, she was a one woman team tasked to launch the creation of the training team. Her commitment to this newly created position laid the foundation to an integral role in the development of employee skills. Over time, the team implemented key programs such as, a proper onboarding plan, creation and delivery of a soft skill curriculum and technical class offerings. Heather also furthered her career by accepting a leadership position within another team in which fell under my responsibility. Heather’s skills set her up for success and a smooth transition into this role. Heather has also received numerous awards for her contributions. Her ability to relate with people and personalize interactions makes her unique and highly valued to be welcomed at any organization."
Crowdstrike
View- Website:
- crowdstrike.com
- Employees:
- 10394
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Program Manager, Partner IncentivesCrowdstrikeChicago, Il, Us
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Senior Lead - Partner/Vendor AlliancesNtt Data, Inc. Jul 2024 - Present• Builds and maintains strong relationships with partners/vendors, including Microsoft, ensuring mutual alignment and coordination across internal country and regional teams. • Engages with partner executives and drives strategies and value adds.• Works with key stakeholders to drive effective partner program execution and engagement.• Participates in negotiations of partner agreements and contracts that benefit both parties and reflect our value proposition.• Identifies and addresses any partnership challenges or issues in a timely and professional manner.• Understands the partner program portfolio to drive sales and meet incentive, rebate, and funding goals.• Evaluates and reports on partner performance and ROI.• Collaborates with finance team to ensure partner payments are properly recognized to meet budgetary goals.• Maintains partner portals, including Microsoft’s Partner Center, to achieve Solution Designations and Specializations. -
Partner Program ManagerNtt Data, Inc. Dec 2021 - Jul 2024Remote• Maintains Microsoft & Cisco global alliance relationships to understand and manage partner program offerings.• Manages and optimizes the partner incentive programs and processes for the company.• Responsible for registering sales opportunities that qualify for partner commissions or incentives, and collecting the payments from the partners.• Trains and guides the sales teams on how to leverage the partner programs and maximize the incentives for the company.• Owns the complete process of the partner incentive programs, from tracking and reporting to forecasting and reconciliation.• Remains familiar with partner systems and can navigate through them efficiently.• Addresses all queries and issues related to the partner incentive programs and provides analysis and recommendations to upper management.• Understands the interdepartmental dependencies and can work collaboratively with other teams such as finance, sales, and marketing.
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Planning & Resourcing SupervisorNtt Ltd. Nov 2020 - Dec 2021Remote• Ensures appropriate resourcing and coverage based on volume, including communication with International Team Members.• Supervises team and aids with inbound phone calls, emails and planning initiatives.• Establishes team policies and processes.• Monitors service level quality and reviews quality reporting.• Provides ongoing coaching, training, recognition and development for direct reports.• Monitors morale to create a cohesive environment.• Works with 3rd party vendors to satisfy client event requirements.
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Event Operations SupervisorNtt Ltd. Feb 2018 - Nov 2020Schaumburg, Il• Establishes policies and processes to improve, implement and monitor service level quality.• Ensures appropriate event operations coverage based on volume and ensures SLA adherence.• Provides ongoing coaching, training, recognition and development for direct reports.• Assesses customer requirements and offers accurate solutions to customer requests.• Maintains current on-job knowledge in order to assist in various team areas.• Acts as a subject matter expert on Event and Multimedia service offerings and operations.• Leads initiatives by facilitating meetings, setting goals/timelines, communicating appropriately and measuring success.• Assists with customer product training and demonstrations.• Monitors morale to create a cohesive environment.• Works with 3rd party vendors to satisfy client event requirements.
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Learning & Development TrainerNtt Ltd. Jul 2015 - Feb 2018Schaumburg, Il.• Partnered with subject matter experts to produce technical training guides/manuals for multiple service areas.• Produced effective training presentations in formats suitable to course audience.• Managed the training facility, as well as the scheduling and communication of training programs.• Remained knowledgeable about products, tools and processes related to training material and courses.• Explained complex concepts clearly to a less technical audience.• Collaborated with Management to identify gaps and create learning objectives, as well as gained agreement on training content and delivery.• Partnered with subject matter experts to create, revise and deliver training.• Was project lead for the development of a Sales Training Program.• Developed, implemented and delivered Soft Skills classes.
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Multimedia ProducerNtt Ltd. Nov 2012 - Jul 2015Schaumburg, Il.• Consistently remained a point-of-contact for customers and the internal sales team.• Prepared webcasts, executed webcasts and provided post-webcast deliverables to customers.• Project Managed large/high profile events that included streamed webcast events with video and audio elements.• Used Microsoft Office products and gained knowledge in basic HTML, Photoshop-type applications and media editing programs (Vegas Pro & Camtasia) to perform multimedia job duties.• Communicated with Third Party Vendors to book additional AV needs for customers.• Completed Billing Work Orders to assist the finance team with billing needs.
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Video Conference TechnicianNtt Ltd. Jan 2007 - Nov 2012Schaumburg, Il.• Reserved and scheduled video conferences in an internal reservation system and TMS (Telepresence Management Suite).• Conducted video conferences on video conferencing bridges including Polycom MGC Manager, Cisco, Telepresence Server and Cisco MCU.• Provided Tier 1 technical support.• Certified and tested Video Conference End-Point Users.
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Events OperatorNtt Ltd. Jan 2006 - Jan 2007Schaumburg, Il.• Reserved events in an internal reservation system.• Produced audio conferences and answered incoming phone queues.• Completed quality assurance testing.
Heather Marquez Skills
Heather Marquez Education Details
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Multimedia -
Arts
Frequently Asked Questions about Heather Marquez
What company does Heather Marquez work for?
Heather Marquez works for Crowdstrike
What is Heather Marquez's role at the current company?
Heather Marquez's current role is Program Manager, Partner Incentives.
What is Heather Marquez's email address?
Heather Marquez's email address is hm****@****ast.net
What is Heather Marquez's direct phone number?
Heather Marquez's direct phone number is +170826*****
What schools did Heather Marquez attend?
Heather Marquez attended The Illinois Institute Of Art-Schaumburg, College Of Dupage.
What are some of Heather Marquez's interests?
Heather Marquez has interest in Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Heather Marquez known for?
Heather Marquez has skills like Video Conferencing, Telecommunications, Webcasting, Customer Service, Salesforce.com, Streaming Media, Account Management, Business Development, Operations, Webex, Managed Services, Event Planning.
Who are Heather Marquez's colleagues?
Heather Marquez's colleagues are Spencer Gaddy, Stephen W., Greg Dalcher, Emilya Svadjian, Rachael Burks, Laura Brock, Chase Dulac.
Not the Heather Marquez you were looking for?
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Heather Marquez
Administrative Assistant @ Wells Fargo Advisors | Bachelor'S In Criminal Justice And Health EducationLos Angeles Metropolitan Area -
Heather Marquez
⭐ Propelling Results For Business Owners And Growth-Minded Professionals ⭐ Business Coaching📈 & Leadership Development🏆Waterloo, Ia3kohls.com, actioncoach.com, kohls.com3 +131926XXXXX
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Heather Marquez
Assistant Property Manager @ Charles Dunn Company | Property Management, Operations ManagementRancho Cucamonga, Ca -
Heather Marquez
San Francisco Bay Area3fb.com, yahoo.com, fb.com2 +140845XXXXX
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