Deploys and administers level appropriate content to identified and/or required audiencesApplies understanding of contemporary facilitation and training methods in training deliveryResearches and consults on the development needs of modern learnersUnderstands performance-based training and development solutions and is responsible for effective implementation and/or delivery of a wide variety of performance-based solutionsTracks and analyzes programs and provides metricsEffectively communicates information around business area programs and materials developed for the enterprise

Serves as a technical and procedural resource to assist in resolving policy/policyholder concernsPartners with underwriters to service Agency and Agency Leadership concerns and/or handles Producer/Broker inquiriesCommunicates with Policyholders, Agents, Producers, or third parties via various communication mediaMaintains and updates policyholder recordsPerforms general mail desk responsibilitiesProvides assistance by performing a variety of service and support functions

Respond to Internet inquiries within a timely manner to ensure clients’ needs are metMeet daily and monthly goals for call requirements and customer visitsUtilize organizational and time management skills to juggle multiple tasksHave a thorough knowledge of all dealership products, inventory and services

The Customer Service Associate – Sales Floor delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. Overall, most of this associate’s time is spent interacting with our customers and ensuring they receive the best possible shopping and project planning experience. Being friendly and professional, and engaging customers to help with project needs and answer questions.Ensuring merchandise is accurately accounted for, handled, and ready for customer pick-up.